Health System Navigator

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    "ShortDescriptionStr": "Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients & families within that align with VITAS core mission and values.  \n\nAbility to apply a consultative approach to educate medical professionals and patients and families about hospice services; meeting customer, patient & family needs by providing end of life care solutions to improve timely access to care.",
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    "ExternalDescriptionStr": "<p style=\"margin: 6pt 0in 0.0001pt\"><span>Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients &amp; families within that align with VITAS core mission and values. &nbsp;</span></p>\n<p style=\"margin-bottom: 10px !important\"><span>Ability to apply a consultative approach to educate medical professionals and patients and families about hospice services; meeting customer, patient &amp; family needs by providing end of life care solutions to improve timely access to care.</span></p>\n<p style=\"margin-bottom: 10px !important\"><br></p>\n<ul style=\"margin-left: -0.25in\">\n <li><span>Responsible to become a subject matter expert on Medicare Hospice Benefit, VITAS service offerings, disease specific clinical criteria and evidence based medicine.</span></li>\n <li><span>Responsible for care coordination and communication to members of the assigned health system, VITAS team, and other community / post-acute entities regarding patient status including referral process, discharge process, and hospital readmissions/ hospice revocations.</span></li>\n <li><span>Participates in the information gathering and support of patients, families and admission nurse through the admission process.&nbsp;</span></li>\n <li><span>Supports account, patients &amp; families who readmit to the hospital/ER (VITAS revocations) by care coordinating with VITAS team.</span></li>\n <li><span>Utilize direction and judgement in determining an approach to create, develop and sustain a consultative relationship in assigned accounts and other potential referral sources, by making effective customer contacts and exhibiting excellent customer service skills.</span></li>\n <li><span>Resolves customer feedback by investigating opportunities for development, developing solutions, preparing reports, and collaborates on resolutions with program management.</span></li>\n <li><span>Leverages provided resources and CRM (customer relationship management) as a vehicle for success.</span></li>\n <li><span>Daily use of CRM tool in order to capture needs of the account and necessary information for effective communication with other VITAS team members.</span></li>\n <li><span>Leverages educational tools on provided devices as customer visual aids and learning tools to grow knowledge.</span></li>\n <li><span>Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency.</span></li>\n <li><span>Maintains professional and technical knowledge by reviewing professional publications, establishing personal networks and remaining current with changes in healthcare field in order to understand customer industry.</span></li>\n</ul>\n<ul style=\"margin-left: -0.25in\">\n <li><span>Open to and proactively applies coaching feedback from direct manager with the intentions on improvement of various skillsets.</span></li>\n <li><span>Works cohesively and leverages opportunities with VITAS team members: &nbsp;VITAS Admissions Team, VITAS Sales Team, VITAS Medical Director &amp; Team Physicians, Team Managers and overlapping team disciplines, PCAs, Sr. Leadership. &nbsp; Attends team meeting at least two times per quarter.</span></li>\n <li><span>Timely completion of administrative duties: expense reports, payroll entry, other administrative actions by required times.</span></li>\n <li><span>Effective in professional verbal, written, and electronic communication.</span></li>\n <li><span>Perform related duties as required. &nbsp;This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. &nbsp;Employees will be required to perform any other job-related duties assigned by their supervisor or management.</span></li>\n</ul>\n<p style=\"margin: 0in 0in 0.0001pt\"><span style=\"font-weight: 700\"><span>Expectations/Requirements:</span></span></p>\n<ul style=\"margin-left: -0.25in\">\n <li><span>Minimum three years of experience in direct customer service or healthcare industry</span></li>\n <li><span>Excellent presentation, negotiation and relationship-building skills</span></li>\n <li><span>Participate in competitive team environment that involved individual accountably and teamwork</span></li>\n <li><span>Able to demonstrate examples on critical thinking and create solutions&nbsp;</span></li>\n <li><span>Past military service a plus</span></li>\n <li><span>Experience with volunteer organization a plus</span></li>\n <li><span>Evidence of exceeding goals or expectations with a project or previous job</span></li>\n <li><span>Strong customer service, sense of urgency and problem solving skills</span></li>\n <li><span>Time management and organizational skills &nbsp;</span></li>\n <li><span>Ability to collaborate with a team to support territory, to build relationships, and educate to generate access to hospice care by building long term business partnerships</span></li>\n <li><span>Strong interpersonal skills within all levels of an organization &nbsp;</span></li>\n <li><span>Excellent oral and written communication skill</span></li>\n <li><span>Ability to work outside of normal business hours (8-5), evenings and weekends as needed.</span></li>\n <li><span>Ability to learn and apply a CRM tool and proficiency in Outlook, Word, Excel—PowerPoint, iOS devices &nbsp;</span></li>\n <li><span>Ability to develop clinical knowledge base to support effective care transitions to VITAS for hospice eligible patients</span></li>\n <li><span>Integrity and patient/ customer focus: ethical, moral conduct, customer services</span></li>\n <li><span>Reliable transportation</span></li>\n</ul>\n<p style=\"margin: 0in 0in 0.0001pt\"><br></p>\n<p style=\"margin: 0in 0in 0.0001pt\"><span style=\"font-weight: 700\"><span>Education:&nbsp;</span></span></p>\n<p style=\"margin: 0in 0in 0.0001pt\"><span>High school Diploma required or equivalent. Associate or bachelor’s degree preferred.</span></p>\n<p style=\"margin: 0in 0in 0.0001pt\"><span>&nbsp;</span></p>\n<p style=\"margin: 0in 0in 0.0001pt\"><span style=\"font-weight: 700\"><span>Physical Requirements:</span></span></p>\n<p style=\"margin-bottom: 10px !important\"><span>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</span></p>",
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