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Home › Companies › 1503fd79 C857 4292 Bf2e F231f7154b21 19000101 000001 › Chronic Care Management Assistant

Chronic Care Management Assistant

1503fd79 C857 4292 Bf2e F231f7154b21 19000101 000001 · Amherst, NY, US, Amherst, NY · On Site · Active · $17–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1503fd79 C857 4292 Bf2e F231f7154b21 19000101 000001
TitleChronic Care Management Assistant
Normalized title-
Department / team-
LocationAmherst, NY, United States
Work modelOn Site
Employment typeFull Time
Salary$17–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Amherst.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1503fd79 C857 4292 Bf2e F231f7154b21 19000101 000001
Sourceebd52075-7a3c-439b-a753-b3caf44b900e
ATS providerADP Workforce Now Recruiting

Description

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance (no overnight shifts) Medical, Dental & Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning & Development Opportunities Paid Time Off Paid Holidays Free Onsite Parking at All Locations Working Schedule: Monday - Friday, 8:00a m - 4:30pm Location: Amherst, NY Position Summary: A chronic care management assistant within the Chronic Care Management program coordinates and oversees patients' long-term care needs, ensuring they receive continuous support, education, and appropriate medical services. They act as a liaison between patients, healthcare providers, and community resources to improve health outcomes and quality of life. Responsibilities of Position: Assists care managers with various tasks associated with coordinating patient care that for all patients enrolled in Dent’s CCM program. Develop a strong understanding of the CCM program, including eligibility, enrollment process, services offered, and costs, to accurately educate and assist patients with their questions. Answer/reply to patient text responses or phone calls and assist patients with inquiries, appointment reminders, and general information. Prepare reports, correspondence, and other documentation as required by the CCM team. Coordinate communication between patients, healthcare providers, and external organizations. Assists with scheduling medical appointments, testing, and specialist referrals. Conducts regular check-ins with enrolled patients via text or phone to assess patient needs. Advocate for patients by ensuring access to necessary healthcare services and support systems. Document patient interactions in Phamily and eCW systems. Communicates daily with care management team to provide necessary support to CCM patients. Collaborates with providers and multidisciplinary clinical staff. Ensure confidentiality and compliance with HIPAA and other healthcare regulations. Represents the Dent by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate and to solve complicated matters. Performs other duties as assigned or requested. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Skills & Experience Necessary: 2+ years prior medical assistant or medical office experience, preferably in the outpatient setting EMR software knowledge High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support Strong planning, problem solving, organizational, verbal communication and interpersonal skills Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer Ability to address and resolve conflict in a professional manner Ability to maintain strict confidentiality Ability to be flexible Working Conditions: Moderate physical effort, including assistance to the disabled patient in transfers to and from wheelchairs Prolonged standing and walking periods with often bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull Regular fine hand manipulation Associated health risks related to patient exposure including body fluids Minimal physical effort, requires some lifting usually not in excess of 25 pounds Compensation: Most candidates will start within the first quartile of the pay range Rates are commensurate with experience Mon-Fri 8:00am-4:30pm 40 hours/week

Full job record

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Org IDfcee7039-ef32-458d-9ea8-1120c84c0519
Source IDebd52075-7a3c-439b-a753-b3caf44b900e
Board IDebd52075-7a3c-439b-a753-b3caf44b900e
Provideradp_workforcenow
Provider Job Key560275
TitleChronic Care Management Assistant
Normalized Title—
Statusactive
Activeyes
Location TextAmherst, NY, US, Amherst, NY
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNY
CityAmherst
Salary Raw16.50 To 20 (USD) Hourly
Salary Min16.5
Salary Max20
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1503fd79-c857-4292-bf2e-f231f7154b21&ccId=19000101_000001&lang=en_US&type=JS&jobId=560275&jwId=9201794653658_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1503fd79-c857-4292-bf2e-f231f7154b21&ccId=19000101_000001&lang=en_US&type=JS&jobId=560275&jwId=9201794653658_1
First Seen At2026-05-31 19:01:08Z
Last Seen At2026-06-06 12:19:27Z
Last Checked At2026-06-06 12:19:27Z
Last Changed At2026-06-06 12:19:27Z
Inactive At—
Source Posted At2026-05-27 16:45:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\" id=\"isPasted\">Dent Neurologic Institute is committed to excellence in all we do. &nbsp;Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. &nbsp;By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. &nbsp; When you join the Dent team, you can take advantage of a variety of benefits:</span><div><div><div><div><div><div><div><span style=\"box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: transparent; 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font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Work-Life Balance (no overnight shifts)</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Medical, Dental &amp; Vision Plans</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Life Insurance</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">401(k) Retirement Plan</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Critical Illness, Accident, &amp; Legal Plans</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Wellness Program</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Learning &amp; Development Opportunities</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Paid Time Off</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Paid Holidays&nbsp;</span></li><li style=\"box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Free Onsite Parking at All Locations</span></li></ul><p><span style=\"box-sizing: border-box; font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><div><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Working Schedule:&nbsp;</strong><span style=\"background-color: transparent; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Monday - Friday, 8:00a</span></span><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\">m - 4:30pm</span><br><br><strong>Location:</strong>&nbsp; Amherst, NY</span></div><p><br></p></div></div></div></div></div></div></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;' id=\"isPasted\"><strong><span style=\"font-size: 14px; font-family: Arial, sans-serif;\">Position Summary: </span></strong><span style=\"font-size: 14px; font-family: Arial, sans-serif;\">A chronic care management assistant within the Chronic Care Management program coordinates and oversees patients&#39; long-term care needs, ensuring they receive continuous support, education, and appropriate medical services. They act as a liaison between patients, healthcare providers, and community resources to improve health outcomes and quality of life.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;text-align:justify;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">Responsibilities of Position:&nbsp;</span></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Assists care managers with various tasks associated with coordinating patient care that for all patients enrolled in Dent&rsquo;s CCM program.</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Develop a strong understanding of the CCM program, including eligibility, enrollment process, services offered, and costs, to accurately educate and assist patients with their questions.</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Answer/reply to patient text responses or phone calls and assist patients with inquiries, appointment reminders, and general information.</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Prepare reports, correspondence, and other documentation as required by the CCM team.</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Coordinate communication between patients, healthcare providers, and external organizations.</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Assists with scheduling medical appointments, testing, and specialist referrals.&nbsp;</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Conducts regular check-ins with enrolled patients via text or phone to assess patient needs.&nbsp;</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Advocate for patients by ensuring access to necessary healthcare services and support systems.&nbsp;</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Document patient interactions in Phamily and eCW systems.</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Communicates daily with care management team to provide necessary support to CCM patients.</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Collaborates with providers and multidisciplinary clinical staff.</span></li></ul><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin: 0in 0in 0.0001pt; font-size: 14px; font-family: \"Times New Roman\", serif;'><span style=\"font-family: Arial, sans-serif;\">Ensure confidentiality and compliance with HIPAA and other healthcare regulations.</span></li><li style='margin: 0in 0in 0.0001pt; font-size: 14px; font-family: \"Times New Roman\", serif;'><span style=\"font-family: Arial, sans-serif;\">Represents the Dent by displaying a respectful and caring manner with patients and their families. &nbsp;Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate and to solve complicated matters.&nbsp;</span></li></ul><div style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in 0in 0.0001pt; font-size: 14px; font-family: \"Times New Roman\", serif;'><span style=\"font-family: Arial, sans-serif;\">Performs other duties as assigned or requested.</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;text-align:justify;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">Other Duties</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style=\"font-size: 14px; font-family: Arial, sans-serif;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;text-align:justify;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;text-align:justify;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;text-align:justify;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">Skills &amp; Experience Necessary:&nbsp;</span></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">2+ years prior medical assistant or medical office experience, preferably in the outpatient setting</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">EMR software knowledge</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Strong planning, problem solving, organizational, verbal communication and interpersonal skills</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Ability to address and resolve conflict in a professional manner</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Ability to maintain strict confidentiality</span></li><li style=\"font-size: 14px;\"><span style=\"font-family: Arial, sans-serif;\">Ability to be flexible</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;text-align:justify;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;text-align:justify;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Arial, sans-serif;\">Working Conditions:</span></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-size: 14px;\"><span style='font-family: \"Times New Roman\"; color: windowtext;'>Moderate physical effort, including assistance to the disabled patient in transfers to and from wheelchairs</span></li><li style=\"font-size: 14px;\"><span style='font-family: \"Times New Roman\"; color: windowtext;'>Prolonged standing and walking periods with often bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull</span></li><li style=\"font-size: 14px;\"><span style='font-family: \"Times New Roman\"; color: windowtext;'>Regular fine hand manipulation</span></li><li style=\"font-size: 14px;\"><span style='font-family: \"Times New Roman\"; color: windowtext;'>Associated health risks related to patient exposure including body fluids</span></li><li style=\"font-size: 14px;\"><span style='font-family: \"Times New Roman\"; color: windowtext;'>Minimal physical effort, requires some lifting usually not in excess of 25 pounds</span></li></ul><p style='--tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 0px; margin-bottom: 15px; line-height: 1.5; box-sizing: border-box; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><span style=\"--tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; box-sizing: border-box; font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; box-sizing: border-box; font-size: 16px;\"><span style=\"--tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 14px;\"><strong>Compensation:</strong></span></span></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Most candidates will start within the first quartile of the pay range</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Rates are commensurate with experience</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Mon-Fri 8:00am-4:30pm<br/>40 hours/week",
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