Valet Bell Associate

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    "requisitionDescription": "\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p>SUMMARY</p><p>Create an outstanding guest experience by greeting guests upon arrival, operating guest automobiles with care, assisting with luggage through the guest stay, and providing a fond farewell upon checkout. Transport guest luggage to and from guest rooms. Escort the guest to their accommodations and inform them of all hotel services and features. &nbsp;Responsible for attending to the immediate needs of each guest upon arrival and following through with attention to detail throughout their stay. &nbsp;Thorough knowledge of all hotel services and amenities and to practice warm and welcoming hospitality with a sense of urgency and care.</p><p><br></p><p>CORE FOCUS &amp; ESSENTIAL RESPONSIBILITIES</p><p>Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.</p><p><br></p><p>Setting the utmost expectations for guest interactions &amp; hospitality, leading by example in greeting &amp; assisting guests.</p><p>Ensuring the valet stand, bell closet and entryway are always clean &amp; organized.</p><p>Ensure there is always a presence in front of the property; communicating issues or concerns with the valet service directly to the Director of Front Office &amp; Hotel Manager.</p><p>Complete all duties and responsibilities of the valet/bell team. This includes but is not limited to: abiding by all basic expectations (ensuring that rain procedures are followed, enlisting the help of public areas housekeeping team to correct any cleanliness deficiencies at the front entrance, researching and correcting any discrepancies with lost, missing or damaged guest luggage or vehicle.</p><p>Understanding basic Opera to be able to look up rooms for room drops or posting, etc</p><p>Working closely with other departments in the hotel to address their valet/bell needs for guests and groups.&nbsp;</p><p>Ability to satisfactorily communicate in English and any foreign language with the guests and visitors, management and co-workers to their fullest understanding.</p><p>Ability to provide legible communication and directions.</p><p>Ability to understand guest inquiries and provide responses.</p><p>Ability to focus attention on the guest&rsquo;s needs with a sense of urgency.</p><p>Ability to prioritize, organize and to make good judgments.</p><p>Ability to work well under pressure of arriving and departing guests.</p><p>Ability to exert physical effort in placing and removing guest luggage to and from the guest rooms and bell closet storage areas.</p><p>Ability to remain stationary at an assigned post for extended periods of time.</p><p>Ability to ensure security of guest room access at all and in all particular situations.</p><p>Ability to work cohesively with co-workers as part of a team.</p><p>Greet and welcome guest to the establishment and offer professional valet services</p><p>Accommodate guests by opening doors and assisting with luggage or other heavy items</p><p>Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot</p><p>Answer guests&#39; questions regarding local attractions, hotel amenities and other available services</p><p>Collect and accurately label keys belonging to guests to ensure their proper return</p><p>Park guests&#39; vehicles in predetermined areas within the parking lot, following all traffic laws</p><p>Operate vehicles safely and responsibility</p><p>Organize and file paperwork regarding guests&#39; vehicles and daily transactions</p><p><br></p><p><br></p><p>QUALIFICATIONS REQUIREMENTS:</p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. &nbsp;The requirements listed below are representative of the knowledge, skill, and/or ability required. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Proven safe driver and clean driving records is essential</p><p>Valid personal car insurance is required</p><p>Ability to communicate professionally</p><p>Customer service experience and friendly demeanor</p><p>Ability to work in a standing position for hours at a time</p><p>Accountability and personal integrity are essential as the nature of the position allows access to a client&#39;s personal and private information</p><p>Ability to multitask and tend to several customers at once</p><p>Experience driving vehicles with both manual and automatic transmission</p><p>Organizational skills are necessary to quickly recall the location of vehicles and their appropriate keys</p><p><br></p><p>EDUCATIONAL AND REQUIRED SKILLS:</p><p>High School diploma of General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</p><p>LANGUAGE, MATHEMATICAL, and REASONING ABILITIES</p><p>Candidate must meet the following cognitive abilities:</p><p><br></p><p>Ability to understand guests&rsquo; service needs &amp; requests.</p><p>Ability to acknowledge guests&rsquo; requests in a polite manner.</p><p>Knowledge of contemporary New Orleans art, music, theatre, museums and culture.</p><p>Enthusiastic of bringing the aesthetics of the Ace Hotel brand to the guest experience.</p><p>Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).</p><p>Ability to apply logical thinking and understanding to carry out written and oral instructions.</p><p>Ability to address and solve problems involving guest and operational issues.</p><p>&nbsp;Ability to compute basic mathematical calculations.</p><p><br></p><p><br></p><p>PHYSICAL DEMANDS:</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><br></p><p>While performing the duties of this job, the employee is frequently required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. &nbsp;The employee is occasionally required to talk or hear and taste or smell.</p><p><br></p><p>The employee must occasionally lift and/or move up to 100 pounds. &nbsp;Specific vision abilities required by this job include close vision, distance vision, and color vision.</p><p><br></p><p>WORK ENVIRONMENT:</p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><br></p><p>While performing the duties of this job, the employee regularly works in outside weather conditions. &nbsp;The employee is occasionally exposed to fumes or airborne particles.</p><p><br></p><p>The noise level in the work environment is usually loud.</p><p><br></p>\n    </div>\n  \n",
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