Home › Companies › FB1A890F98B1D3DDFF7273EC6DDED38E › Specialist II: Quality, Safety and Patient Relations
Specialist II: Quality, Safety and Patient Relations
FB1A890F98B1D3DDFF7273EC6DDED38E · Pagosa Springs Medical Center - PAGOSA SPRINGS, CO 81147; 95 S PAGOSA BLVD, PAGOSA SPRINGS, CO, 81147, USA · On Site · Deleted · $22–$28 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | FB1A890F98B1D3DDFF7273EC6DDED38E |
| Title | Specialist II: Quality, Safety and Patient Relations |
| Normalized title | - |
| Department / team | - |
| Location | PAGOSA SPRINGS, CO, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $22–$28 / hour |
| Status | deleted |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-04-28 / 2026-05-31 |
| Changed / last seen | 2026-06-02 / 2026-05-31 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from FB1A890F98B1D3DDFF7273EC6DDED38E. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in PAGOSA SPRINGS. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | FB1A890F98B1D3DDFF7273EC6DDED38E |
| Source | 1995617c-7907-4d92-a4fd-d4732b881b2c |
| ATS provider | Paycom ATS |
Description
Description
Quality, Safety & Patient Relations Specialist – Full-Time (On-Site)
Department: Compliance & QAPI
Status: Full-Time | 1.0 FTE (40 hours/week)
Work Arrangement: On-Site Position
FLSA Status: Non-Exempt
Reports To: Manager: QAPI and Risk
Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado
🛡️ Position Highlight
Help shape a culture of safety, quality, and patient-centered care while serving as a key resource for patient advocacy, regulatory compliance, patient safety, and process improvement.
Position Summary
Pagosa Springs Medical Center (PSMC) is seeking a compassionate and detail-oriented Quality, Safety & Patient Relations Specialist to support our Compliance and QAPI program.
This role serves as a vital link between patients, families, leadership, and clinical teams by promoting patient safety, supporting quality improvement initiatives, and assisting with patient relations and service recovery efforts. Responsibilities include coordinating patient safety activities, investigating concerns and events, supporting regulatory compliance, and helping drive organizational performance improvement efforts.
This position also supports organizational behavioral health safety initiatives, including participation in PSMC’s HQIP Zero Suicide framework and suicide risk reduction efforts.
The ideal candidate is collaborative, analytical, and skilled in communication, conflict resolution, healthcare quality methodologies, and patient safety practices.
Schedule Highlights
Full-time (40 hours/week)
On-site position located in Pagosa Springs, Colorado
Primarily weekday business hours
May require flexibility to participate in meetings, investigations, or patient concerns as needed
Key Responsibilities
Patient Relations & Service Recovery
Serve as a liaison between patients, families, and the healthcare team
Respond to patient concerns, complaints, and grievances promptly and professionally
Support service recovery efforts and promote a patient-centered culture
Collaborate with departments to improve patient experience and satisfaction outcomes
Patient Safety & Risk Management
Coordinate and support patient safety initiatives and event investigations
Assist with Root Cause Analyses (RCA) and Failure Mode and Effects Analyses (FMEA)
Utilize reporting systems (including Clarity) for event documentation and follow-up
Monitor compliance with patient safety standards and organizational policies
Support behavioral health patient safety initiatives, including participation in PSMC’s HQIP Zero Suicide framework
Assist with identification, review, and follow-up of suicide risk-related events, near misses, and safety concerns, including coordination of Root Cause Analyses as appropriate
Quality & Performance Improvement (QAPI)
Support Quality Assurance and Performance Improvement initiatives
Collect, analyze, and report quality and patient safety data
Participate in performance improvement projects and committee work
Assist departments with quality metrics, action plans, and improvement strategies
Regulatory Compliance
Support compliance with federal, state, and organizational quality requirements
Assist with regulatory readiness and quality reporting activities
Maintain awareness of current healthcare quality and safety standards
Collaboration & Education
Work collaboratively with leadership and interdisciplinary teams
Promote education related to patient safety, communication, and quality improvement
Support a culture of accountability, transparency, and continuous improvement
Qualifications
Education
High School diploma or equivalent required
Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or a related field preferred. Relevant experience may be considered in lieu of formal education.
Experience
Experience in healthcare environment, quality assurance, patient safety, risk management and patient advocacy or customer service preferred.
Certifications
CPHQ (Certified Professional in Healthcare Quality) preferred or willingness to obtain within 1 year of hire
CPSO, CPPS, or similar patient safety certification preferred
Skills
Strong knowledge of QAPI methodologies and patient safety principles
Excellent communication, conflict resolution, and interpersonal skills
Strong analytical and organizational abilities
Ability to manage sensitive situations professionally and collaboratively
Proficiency with Microsoft Office and electronic health records
Work Environment
Hospital office and clinical environment
Frequent interaction with patients, staff, leadership, and visitors
Exposure to work stress, interruptions, and sensitive situations
Primarily sedentary office-based work with periodic movement throughout the facility
Compensation & Benefits
Base Compensation Range: $22.45 - $27.91 hourly, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.
Benefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
Job Type: Full-time
Anticipated End Date for Posting: May 31, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.
Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.
About Pagosa Springs Medical Center
Pagosa Springs Medical Center (PSMC) is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado . Our Compliance and QAPI teams are dedicated to advancing patient safety, regulatory excellence, and high-quality patient-centered care.
Located in Pagosa Springs, Colorado , our community offers a unique mountain lifestyle with access to outdoor recreation and a close-knit environment. Our culture is guided by our **WISER values—Wholeness, Integrity, Stewardship, Excellence, and Respect—**which shape how we care for patients and support one another.
Why Join PSMC
Meaningful role influencing patient safety and quality outcomes
Opportunity to collaborate across all areas of the organization
Supportive leadership and mission-driven culture
High-impact work improving the patient experience
Involvement in behavioral health safety and Zero Suicide initiatives
Professional growth opportunities in quality and patient safety
Full job record
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| Org ID | e39a8505-8c12-4b97-af83-92bd35b7e084 |
| Source ID | 1995617c-7907-4d92-a4fd-d4732b881b2c |
| Board ID | 1995617c-7907-4d92-a4fd-d4732b881b2c |
| Provider | paycom |
| Provider Job Key | 354416 |
| Title | Specialist II: Quality, Safety and Patient Relations |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Pagosa Springs Medical Center - PAGOSA SPRINGS, CO 81147; 95 S PAGOSA BLVD, PAGOSA SPRINGS, CO, 81147, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CO |
| City | PAGOSA SPRINGS |
| Salary Raw | $22.45 - $27.91 Hourly |
| Salary Min | 22.45 |
| Salary Max | 27.91 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=354416&clientkey=FB1A890F98B1D3DDFF7273EC6DDED38E |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=354416&clientkey=FB1A890F98B1D3DDFF7273EC6DDED38E |
| First Seen At | 2026-05-31 19:05:23Z |
| Last Seen At | 2026-05-31 19:05:23Z |
| Last Checked At | 2026-06-02 10:06:06Z |
| Last Changed At | 2026-06-02 10:06:06Z |
| Inactive At | 2026-06-02 10:06:06Z |
| Source Posted At | 2026-04-28 00:00:00Z |
| Source Updated At | — |
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Responsibilities include coordinating patient safety activities, investigating concerns and events, supporting regulatory compliance, and helping drive organizational performance improvement efforts.\\r\\n\\r\\nThis position also supports organizational behavioral health safety initiatives, including participation in PSMC’s HQIP Zero Suicide framework and suicide risk reduction efforts.\\r\\n\\r\\nThe ideal candidate is collaborative, analytical, and skilled in communication, conflict resolution, healthcare quality methodologies, and patient safety practices.\\r\\n\\r\\n\\r\\nSchedule Highlights\\r\\n\\r\\n\\r\\n\\tFull-time (40 hours/week)\\r\\n\\tOn-site position located in Pagosa Springs, Colorado\\r\\n\\tPrimarily weekday business hours\\r\\n\\tMay require flexibility to participate in meetings, investigations, or patient concerns as needed\\r\\n\\r\\n\\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\nPatient Relations & Service Recovery\\r\\n\\r\\n\\r\\n\\tServe as a liaison between patients, families, and the healthcare team\\r\\n\\tRespond to patient concerns, complaints, and grievances promptly and professionally\\r\\n\\tSupport service recovery efforts and promote a patient-centered culture\\r\\n\\tCollaborate with departments to improve patient experience and satisfaction outcomes\\r\\n\\r\\n\\r\\nPatient Safety & Risk Management\\r\\n\\r\\n\\r\\n\\tCoordinate and support patient safety initiatives and event investigations\\r\\n\\tAssist with Root Cause Analyses (RCA) and Failure Mode and Effects Analyses (FMEA)\\r\\n\\tUtilize reporting systems (including Clarity) for event documentation and follow-up\\r\\n\\tMonitor compliance with patient safety standards and organizational policies\\r\\n\\tSupport behavioral health patient safety initiatives, including participation in PSMC’s HQIP Zero Suicide framework\\r\\n\\tAssist with identification, review, and follow-up of suicide risk-related events, near misses, and safety concerns, including coordination of Root Cause Analyses as appropriate\\r\\n\\r\\n\\r\\nQuality & Performance Improvement (QAPI)\\r\\n\\r\\n\\r\\n\\tSupport Quality Assurance and Performance Improvement initiatives\\r\\n\\tCollect, analyze, and report quality and patient safety data\\r\\n\\tParticipate in performance improvement projects and committee work\\r\\n\\tAssist departments with quality metrics, action plans, and improvement strategies\\r\\n\\r\\n\\r\\nRegulatory Compliance\\r\\n\\r\\n\\r\\n\\tSupport compliance with federal, state, and organizational quality requirements\\r\\n\\tAssist with regulatory readiness and quality reporting activities\\r\\n\\tMaintain awareness of current healthcare quality and safety standards\\r\\n\\r\\n\\r\\nCollaboration & Education\\r\\n\\r\\n\\r\\n\\tWork collaboratively with leadership and interdisciplinary teams\\r\\n\\tPromote education related to patient safety, communication, and quality improvement\\r\\n\\tSupport a culture of accountability, transparency, and continuous improvement\\r\\n\\r\\nQualificationsEducation\\n\\n\\n\\tHigh School diploma or equivalent required\\n\\tAssociate’s or Bachelor’s degree in Nursing, Healthcare Administration, or a related field preferred. Relevant experience may be considered in lieu of formal education.\\n\\n\\nExperience\\n\\n\\n\\tExperience in healthcare environment, quality assurance, patient safety, risk management and patient advocacy or customer service preferred. \\n\\n\\nCertifications\\n\\n\\n\\tCPHQ (Certified Professional in Healthcare Quality) preferred or willingness to obtain within 1 year of hire\\n\\tCPSO, CPPS, or similar patient safety certification preferred\\n\\n\\nSkills\\n\\n\\n\\tStrong knowledge of QAPI methodologies and patient safety principles\\n\\tExcellent communication, conflict resolution, and interpersonal skills\\n\\tStrong analytical and organizational abilities\\n\\tAbility to manage sensitive situations professionally and collaboratively\\n\\tProficiency with Microsoft Office and electronic health records\\n\\n\\n\\nWork Environment\\n\\n\\n\\tHospital office and clinical environment\\n\\tFrequent interaction with patients, staff, leadership, and visitors\\n\\tExposure to work stress, interruptions, and sensitive situations\\n\\tPrimarily sedentary office-based work with periodic movement throughout the facility\\n\\n\\n\\nCompensation & Benefits\\n\\n\\n\\tBase Compensation Range: $22.45 - $27.91 hourly, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader. \\n\\tBenefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution. \\n\\tJob Type: Full-time \\n\\tAnticipated End Date for Posting: May 31, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline. \\n\\n\\nPagosa Springs Medical Center is an Equal Opportunity Employer. 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