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Member Advocate- Support Specialist

Nocd · Remote (United States), United States · Remote · Active · Rippling ATS

Job facts

FieldValue
CompanyNocd
TitleMember Advocate- Support Specialist
Normalized title-
Department / team160 - Member Advocate
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-04-01 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Nocd.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in 160 - Member Advocate.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyNocd
Source2214df0e-848a-40f9-8a55-660a36de71e0
ATS providerRippling ATS

Description

company About NOCD NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts. role About The Role As a Support Specialist, you will be among those who are the frontline of our company, interacting directly with our valued Members. Your primary responsibility will be to ensure superb customer experience by addressing inquiries, resolving issues, and providing assistance in a professional and friendly manner. You will play a vital role in maintaining our reputation for a VIP Member experience. In order to excel at this position, you will need to feel equipped and passionate about connecting people to NOCD care, in order to help encourage them to receive the results possible through ERP therapy. This is a team environment at a fast-growing company where we are all united in providing the best experience possible. You will be expected to utilize critical thinking, be able to prioritize efficiently, employ creative problem solving when presented with challenges, and manage and report relevant data to your manager in a timely manner. Essential skills that should be already mastered coming into this role are: being able to communicate effectively with Members and other teams, resolve matters in a professional manner, and be available consistently during work hours, given the remote working environment. The position involves being a known advocate for Members who come to you with all concerns they have. These are often complex concerns and complaints that need to be investigated both by you as well as escalated to our Clinical Leadership team and followed through to Member satisfaction. This requires you to be extremely thorough, follow through entirely, but also manage all of your other waiting members in a timely manner. *Please note that role responsibilities are subject to change and therefore a “floater” mentality is necessary. Daily role will depend on volume and project management.* Key Responsibilities: Respond to Member inquiries via phone, email, text, and chat promptly and professionally. Educate Members on NOCD services and the basics of treatments that we offer. Provide accurate information about our products/services, pricing, and policies. Troubleshoot and resolve customer issues and concerns efficiently while maintaining a positive attitude. Assist members in rescheduling services and transferring therapists. Provide assistance to Members with technology questions. Document essential patient demographic, referral information, insurance, and contact information. Display empathy, compassion, and cultural sensitivity. Collaborate with other departments to ensure timely resolution of complex customer problems. Keep detailed records of customer interactions, transactions, and inquiries in our CRM system. Follow company policies and procedures to ensure compliance with exceptional customer service standards. Assist in maintaining a high-level of customer satisfaction and loyalty. Maintain confidentiality and security, following HIPAA guidelines. Shift: Tuesday-Saturday 9:00 AM- 5:30 PM CST Who You Are Bachelor’s degree recommended. Proven customer service experience. Excellent communication skills, both written and verbal. Strong problem-solving and decision-making abilities. Empathy and a genuine desire to help customers. Ability to handle high-stress situations with professionalism and patience. Proficiency in using customer service software and EHR systems. Flexibility to work in shifts, including evenings, weekends and holidays, if required. A positive attitude and a commitment to delivering exceptional customer experiences. Comfort and efficiency with technology. Healthcare, mental healthcare, or insurance knowledge and experience is a great bonus! What We Offer Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match 11 observed company holidays a year PTO based on an accrual system NOCD provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees

Full job record

Job ID8c23ba8df04dfd28521f093c323f0f5ee531b65e
Org IDa3d7e8a4-1828-4074-b2d9-5626b526d86b
Source ID2214df0e-848a-40f9-8a55-660a36de71e0
Board ID2214df0e-848a-40f9-8a55-660a36de71e0
Providerrippling
Provider Job Keye52a2de5-5ebb-4268-9e88-735a3e30d38c
TitleMember Advocate- Support Specialist
Normalized Title
Statusactive
Activeyes
Location TextRemote (United States), United States
Department160 - Member Advocate
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region
City
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ats.rippling.com/nocd/jobs/e52a2de5-5ebb-4268-9e88-735a3e30d38c
Apply URLhttps://ats.rippling.com/nocd/jobs/e52a2de5-5ebb-4268-9e88-735a3e30d38c
First Seen At2026-05-29 07:10:37Z
Last Seen At2026-06-06 19:38:09Z
Last Checked At2026-06-06 19:38:09Z
Last Changed At2026-06-06 19:38:09Z
Inactive At
Source Posted At2026-04-01 16:11:34Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=nocd/date=2026-06-06/2026-06-06T19-38-05-529Z-22e95558f87c6a4e07f78d0b14115d7c79db3f5e0ba06b76fe72782497d26f51.json
Event Fields
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Parsed Structured
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Extensions
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About The Role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">As a Support Specialist, you will be among those who are the frontline of our company, interacting directly with our valued Members. Your primary responsibility will be to ensure superb customer experience by addressing inquiries, resolving issues, and providing assistance in a professional and friendly manner. You will play a vital role in maintaining our reputation for a VIP Member experience. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">In order to excel at this position, you will need to feel equipped and passionate about connecting people to NOCD care, in order to help encourage them to receive the results possible through ERP therapy. This is a team environment at a fast-growing company where we are all united in providing the best experience possible.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">You will be expected to utilize critical thinking, be able to prioritize efficiently, employ creative problem solving when presented with challenges, and manage and report relevant data to your manager in a timely manner. Essential skills that should be already mastered coming into this role are: being able to communicate effectively with Members and other teams, resolve matters in a professional manner, and be available consistently during work hours, given the remote working environment.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The position involves being a known advocate for Members who come to you with all concerns they have. These are often complex concerns and complaints that need to be investigated both by you as well as escalated to our Clinical Leadership team and followed through to Member satisfaction. This requires you to be extremely thorough, follow through entirely, but also manage all of your other waiting members in a timely manner.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">*Please note that role responsibilities are subject to change and therefore a “floater” mentality is necessary. Daily role will depend on volume and project management.*</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Key Responsibilities:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Respond to Member inquiries via phone, email, text, and chat promptly and professionally.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Educate Members on NOCD services and the basics of treatments that we offer.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide accurate information about our products/services, pricing, and policies.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Troubleshoot and resolve customer issues and concerns efficiently while maintaining a positive attitude.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Assist members in rescheduling services and transferring therapists.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide assistance to Members with technology questions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Document essential patient demographic, referral information, insurance, and contact information.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Display empathy, compassion, and cultural sensitivity.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborate with other departments to ensure timely resolution of complex customer problems.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Keep detailed records of customer interactions, transactions, and inquiries in our CRM system.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Follow company policies and procedures to ensure compliance with exceptional customer service standards.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Assist in maintaining a high-level of customer satisfaction and loyalty.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain confidentiality and security, following HIPAA guidelines. </span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Shift:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><span style=\"white-space:pre-wrap;\">Tuesday-Saturday</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><span style=\"white-space:pre-wrap;\">9:00 AM- 5:30 PM CST</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Who You Are</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Bachelor’s degree recommended.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proven customer service experience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellent communication skills, both written and verbal.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong problem-solving and decision-making abilities.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Empathy and a genuine desire to help customers.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to handle high-stress situations with professionalism and patience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proficiency in using customer service software and EHR systems.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Flexibility to work in shifts, including evenings, weekends and holidays, if required.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">A positive attitude and a commitment to delivering exceptional customer experiences.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfort and efficiency with technology.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Healthcare, mental healthcare, or insurance knowledge and experience is a great bonus!</span><br><br></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What We Offer</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">11 observed company holidays a year</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">PTO based on an accrual system</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">NOCD provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About NOCD</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(37,37,40);white-space:pre-wrap;\">NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions.&nbsp;NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the \"gold standard\" in OCD treatment.&nbsp;</span><br><br><span style=\"color:rgb(37,37,40);white-space:pre-wrap;\">At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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                "title": "How did you hear about NOCD? (If NOCD Employee, list name in comments)",
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                "uniqueKey": "9d3b558e-2559-4bc8-9845-3b765bda4a91",
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                "questionType": "SINGLE_SELECT_DROPDOWN",
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            ],
            "skipLogic": [],
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          "name": "Referral Rewards"
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    },
    "hasAIEvaluationsEnabled": true,
    "eeocQuestionnaireEnabled": true,
    "applicationConfirmationTemplate": "67c091eceeaabf2783c12772",
    "eeocQuestionnaireEnabledForJobPost": true
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/nocd/jobs/e52a2de5-5ebb-4268-9e88-735a3e30d38c",
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    "content_type": "application/json",
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}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/8c23ba8df04dfd28521f093c323f0f5ee531b65e?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/a3d7e8a4-1828-4074-b2d9-5626b526d86bJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/2214df0e-848a-40f9-8a55-660a36de71e0JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/8c23ba8df04dfd28521f093c323f0f5ee531b65e/eventsJSON