Home › Companies › Nocd › Member Advocate- Support Specialist
Member Advocate- Support Specialist
Nocd · Remote (United States), United States · Remote · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Nocd |
| Title | Member Advocate- Support Specialist |
| Normalized title | - |
| Department / team | 160 - Member Advocate |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-04-01 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Nocd. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in 160 - Member Advocate. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Nocd |
| Source | 2214df0e-848a-40f9-8a55-660a36de71e0 |
| ATS provider | Rippling ATS |
Description
company
About NOCD
NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment.
At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.
role
About The Role
As a Support Specialist, you will be among those who are the frontline of our company, interacting directly with our valued Members. Your primary responsibility will be to ensure superb customer experience by addressing inquiries, resolving issues, and providing assistance in a professional and friendly manner. You will play a vital role in maintaining our reputation for a VIP Member experience.
In order to excel at this position, you will need to feel equipped and passionate about connecting people to NOCD care, in order to help encourage them to receive the results possible through ERP therapy. This is a team environment at a fast-growing company where we are all united in providing the best experience possible.
You will be expected to utilize critical thinking, be able to prioritize efficiently, employ creative problem solving when presented with challenges, and manage and report relevant data to your manager in a timely manner. Essential skills that should be already mastered coming into this role are: being able to communicate effectively with Members and other teams, resolve matters in a professional manner, and be available consistently during work hours, given the remote working environment.
The position involves being a known advocate for Members who come to you with all concerns they have. These are often complex concerns and complaints that need to be investigated both by you as well as escalated to our Clinical Leadership team and followed through to Member satisfaction. This requires you to be extremely thorough, follow through entirely, but also manage all of your other waiting members in a timely manner.
*Please note that role responsibilities are subject to change and therefore a “floater” mentality is necessary. Daily role will depend on volume and project management.*
Key Responsibilities:
Respond to Member inquiries via phone, email, text, and chat promptly and professionally. Educate Members on NOCD services and the basics of treatments that we offer. Provide accurate information about our products/services, pricing, and policies. Troubleshoot and resolve customer issues and concerns efficiently while maintaining a positive attitude. Assist members in rescheduling services and transferring therapists. Provide assistance to Members with technology questions. Document essential patient demographic, referral information, insurance, and contact information. Display empathy, compassion, and cultural sensitivity. Collaborate with other departments to ensure timely resolution of complex customer problems. Keep detailed records of customer interactions, transactions, and inquiries in our CRM system. Follow company policies and procedures to ensure compliance with exceptional customer service standards. Assist in maintaining a high-level of customer satisfaction and loyalty. Maintain confidentiality and security, following HIPAA guidelines. Shift:
Tuesday-Saturday
9:00 AM- 5:30 PM CST
Who You Are
Bachelor’s degree recommended. Proven customer service experience. Excellent communication skills, both written and verbal. Strong problem-solving and decision-making abilities. Empathy and a genuine desire to help customers. Ability to handle high-stress situations with professionalism and patience. Proficiency in using customer service software and EHR systems. Flexibility to work in shifts, including evenings, weekends and holidays, if required. A positive attitude and a commitment to delivering exceptional customer experiences. Comfort and efficiency with technology. Healthcare, mental healthcare, or insurance knowledge and experience is a great bonus!
What We Offer
Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match 11 observed company holidays a year PTO based on an accrual system NOCD provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees
Full job record
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| Source ID | 2214df0e-848a-40f9-8a55-660a36de71e0 |
| Board ID | 2214df0e-848a-40f9-8a55-660a36de71e0 |
| Provider | rippling |
| Provider Job Key | e52a2de5-5ebb-4268-9e88-735a3e30d38c |
| Title | Member Advocate- Support Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | 160 - Member Advocate |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/nocd/jobs/e52a2de5-5ebb-4268-9e88-735a3e30d38c |
| Apply URL | https://ats.rippling.com/nocd/jobs/e52a2de5-5ebb-4268-9e88-735a3e30d38c |
| First Seen At | 2026-05-29 07:10:37Z |
| Last Seen At | 2026-06-06 19:38:09Z |
| Last Checked At | 2026-06-06 19:38:09Z |
| Last Changed At | 2026-06-06 19:38:09Z |
| Inactive At | — |
| Source Posted At | 2026-04-01 16:11:34Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=nocd/date=2026-06-06/2026-06-06T19-38-05-529Z-22e95558f87c6a4e07f78d0b14115d7c79db3f5e0ba06b76fe72782497d26f51.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About The Role</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">As a Support Specialist, you will be among those who are the frontline of our company, interacting directly with our valued Members. Your primary responsibility will be to ensure superb customer experience by addressing inquiries, resolving issues, and providing assistance in a professional and friendly manner. You will play a vital role in maintaining our reputation for a VIP Member experience. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">In order to excel at this position, you will need to feel equipped and passionate about connecting people to NOCD care, in order to help encourage them to receive the results possible through ERP therapy. This is a team environment at a fast-growing company where we are all united in providing the best experience possible.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">You will be expected to utilize critical thinking, be able to prioritize efficiently, employ creative problem solving when presented with challenges, and manage and report relevant data to your manager in a timely manner. Essential skills that should be already mastered coming into this role are: being able to communicate effectively with Members and other teams, resolve matters in a professional manner, and be available consistently during work hours, given the remote working environment.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The position involves being a known advocate for Members who come to you with all concerns they have. These are often complex concerns and complaints that need to be investigated both by you as well as escalated to our Clinical Leadership team and followed through to Member satisfaction. This requires you to be extremely thorough, follow through entirely, but also manage all of your other waiting members in a timely manner.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">*Please note that role responsibilities are subject to change and therefore a “floater” mentality is necessary. Daily role will depend on volume and project management.*</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Key Responsibilities:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Respond to Member inquiries via phone, email, text, and chat promptly and professionally.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Educate Members on NOCD services and the basics of treatments that we offer.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide accurate information about our products/services, pricing, and policies.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Troubleshoot and resolve customer issues and concerns efficiently while maintaining a positive attitude.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Assist members in rescheduling services and transferring therapists.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide assistance to Members with technology questions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Document essential patient demographic, referral information, insurance, and contact information.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Display empathy, compassion, and cultural sensitivity.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborate with other departments to ensure timely resolution of complex customer problems.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Keep detailed records of customer interactions, transactions, and inquiries in our CRM system.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Follow company policies and procedures to ensure compliance with exceptional customer service standards.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Assist in maintaining a high-level of customer satisfaction and loyalty.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain confidentiality and security, following HIPAA guidelines. </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Shift:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><span style=\"white-space:pre-wrap;\">Tuesday-Saturday</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><span style=\"white-space:pre-wrap;\">9:00 AM- 5:30 PM CST</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Who You Are</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Bachelor’s degree recommended.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proven customer service experience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellent communication skills, both written and verbal.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong problem-solving and decision-making abilities.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Empathy and a genuine desire to help customers.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to handle high-stress situations with professionalism and patience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proficiency in using customer service software and EHR systems.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Flexibility to work in shifts, including evenings, weekends and holidays, if required.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">A positive attitude and a commitment to delivering exceptional customer experiences.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfort and efficiency with technology.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Healthcare, mental healthcare, or insurance knowledge and experience is a great bonus!</span><br><br></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What We Offer</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">11 observed company holidays a year</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">PTO based on an accrual system</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">NOCD provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees</span></li></ul>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About NOCD</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(37,37,40);white-space:pre-wrap;\">NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the \"gold standard\" in OCD treatment. </span><br><br><span style=\"color:rgb(37,37,40);white-space:pre-wrap;\">At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/8c23ba8df04dfd28521f093c323f0f5ee531b65e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/a3d7e8a4-1828-4074-b2d9-5626b526d86bJSONGET https://api.bluedoor.sh/job-postings/v1/sources/2214df0e-848a-40f9-8a55-660a36de71e0JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/8c23ba8df04dfd28521f093c323f0f5ee531b65e/eventsJSON