Home › Companies › Onit › Customer Success Manager, Enterprise
Customer Success Manager, Enterprise
Onit · Remote - USA · Remote · Active · $118,000–$135,000 / year · Lever
Job facts
| Field | Value |
|---|---|
| Company | Onit |
| Title | Customer Success Manager, Enterprise |
| Normalized title | - |
| Department / team | CX / Customer Success |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $118,000–$135,000 / year |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-05-26 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Onit. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in CX. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Onit |
| Source | c4df0d9e-1f77-4eea-9f04-73a4d69da60b |
| ATS provider | Lever |
Description
About Onit:
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
Key Responsibilities:
Build strong relationships with enterprise customers to understand their legal operations goals and drive value realization from Onit solutions.
Serve as the primary point of contact for strategic accounts, ensuring a seamless and proactive customer experience.
Translate legal ops pain points (e.g., billing challenges, matter management gaps, workflow inefficiencies) into actionable technical solutions.
Guide customers through onboarding, configuration recommendations, and best practices tailored to their maturity and objectives.
Triage and manage support escalations, working closely with Product, Engineering, and Support to drive resolution and root cause analysis.
Advocate internally for customer needs and product enhancements by identifying recurring themes and improvement opportunities.
Conduct regular business reviews, usage assessments, and roadmap discussions to ensure alignment with customer goals.
Document customer-specific workflows, integrations, and technical considerations to support continuity across internal teams.
Maintain consistent communication and engagement cadence with accounts, including QBRs, advisory sessions, and performance reviews.
Required Skills:
5+ years of experience in a customer-facing role (e.g., legal operations, vendor management, legal analyst, or customer success).
Proven success supporting enterprise clients in a SaaS environment, preferably in B2B legal tech or enterprise software.
Familiarity with legal ops processes including eBilling platforms, matter management, legal billing, and outside counsel guidelines.
Awareness of audit practices and industry standards such as LEDES and UTBMS.
Strong ability to engage with both technical stakeholders and non-technical legal ops users, advocating effectively for both.
Experience mapping legal workflows and identifying opportunities for automation, efficiency, and process improvement.
Strong organizational and communication skills, capable of managing multiple complex engagements simultaneously.
Comfort navigating APIs, cloud platforms, and custom integrations.
Bonus: Familiarity with enterprise risk or GRC software platforms.
Full job record
| Job ID | 8c1681fb1e6819091708be298a354f2e49c2a7bb |
| Org ID | 2d4ad78f-2135-41b2-b145-15f9ddf748fb |
| Source ID | c4df0d9e-1f77-4eea-9f04-73a4d69da60b |
| Board ID | c4df0d9e-1f77-4eea-9f04-73a4d69da60b |
| Provider | lever |
| Provider Job Key | 3e853fe4-d3ab-499f-bc7a-4f87ad8e6860 |
| Title | Customer Success Manager, Enterprise |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote - USA |
| Department | CX |
| Team | Customer Success |
| Employment Type | Full-time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | USD 118000-135000 per-year-salary |
| Salary Min | 118,000 |
| Salary Max | 135,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.lever.co/onit/3e853fe4-d3ab-499f-bc7a-4f87ad8e6860 |
| Apply URL | https://jobs.lever.co/onit/3e853fe4-d3ab-499f-bc7a-4f87ad8e6860/apply |
| First Seen At | 2026-05-29 07:01:50Z |
| Last Seen At | 2026-06-04 11:34:06Z |
| Last Checked At | 2026-06-04 11:34:06Z |
| Last Changed At | 2026-05-29 07:01:50Z |
| Inactive At | — |
| Source Posted At | 2026-05-26 19:39:14Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=lever/board=onit/date=2026-06-04/2026-06-04T11-34-04-437Z-cd5a2c13f8d1904d5b1d5158c47a24e2548a9af29b32de1428b1f4415c1febca.json |
Event Fields
{
"content_hash": "f46a0170a2ea9b4fab9e67695d36c39dc47dfaec00d04a5ad0e0505bbe1cc48e",
"source_hash": "fce9f381fd94ff3a8fb476eb8dea4082c1a07cd8f932974b2d964ed238de3047",
"last_changed_at": "2026-05-29T07:01:50.812Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Remote - USA",
"city": null,
"region": null,
"country": "United States",
"is_remote": true,
"confidence": 0.95
},
"salary_max": 135000,
"salary_min": 118000,
"inferred_at": "2026-06-04T11:34:06.177Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Remote - USA",
"city": null,
"region": null,
"country": "United States",
"is_remote": true,
"confidence": 0.95
},
"countries": [
"United States"
]
},
"remote_policy": "remote",
"salary_period": "year",
"workplace_type": "remote",
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"lists": [
{
"text": "Key Responsibilities: ",
"content": "<div>\n<ul type=\"square\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Build strong relationships with enterprise customers to understand their legal operations goals and drive value realization from Onit solutions.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Serve as the primary point of contact for strategic accounts, ensuring a seamless and proactive customer experience.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Translate legal ops pain points (e.g., billing challenges, matter management gaps, workflow inefficiencies) into actionable technical solutions.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Guide customers through onboarding, configuration recommendations, and best practices tailored to their maturity and objectives.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Triage and manage support escalations, working closely with Product, Engineering, and Support to drive resolution and root cause analysis.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Advocate internally for customer needs and product enhancements by identifying recurring themes and improvement opportunities.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Conduct regular business reviews, usage assessments, and roadmap discussions to ensure alignment with customer goals.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Document customer-specific workflows, integrations, and technical considerations to support continuity across internal teams.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Maintain consistent communication and engagement cadence with accounts, including QBRs, advisory sessions, and performance reviews.</span></li>\n\n</ul></div>"
},
{
"text": "Required Skills:",
"content": "<div>\n<ul type=\"square\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">5+ years of experience in a customer-facing role (e.g., legal operations, vendor management, legal analyst, or customer success).</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Proven success supporting enterprise clients in a SaaS environment, preferably in B2B legal tech or enterprise software.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Familiarity with legal ops processes including eBilling platforms, matter management, legal billing, and outside counsel guidelines.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Awareness of audit practices and industry standards such as LEDES and UTBMS.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Strong ability to engage with both technical stakeholders and non-technical legal ops users, advocating effectively for both.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Experience mapping legal workflows and identifying opportunities for automation, efficiency, and process improvement.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Strong organizational and communication skills, capable of managing multiple complex engagements simultaneously.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Comfort navigating APIs, cloud platforms, and custom integrations.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Inter Medium';\">Bonus: Familiarity with enterprise risk or GRC software platforms.</span><em> </em></li>\n\n<p style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"> </p>\n</ul></div>"
}
],
"country": "US",
"createdAt": 1779824354668,
"updatedAt": null,
"categories": {
"team": "Customer Success",
"location": "Remote - USA",
"commitment": "Full-time",
"department": "CX",
"allLocations": [
"Remote - USA"
]
},
"salaryRange": {
"max": 135000,
"min": 118000,
"currency": "USD",
"interval": "per-year-salary"
},
"workplaceType": "remote"
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/8c1681fb1e6819091708be298a354f2e49c2a7bb?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/2d4ad78f-2135-41b2-b145-15f9ddf748fbJSONGET https://api.bluedoor.sh/job-postings/v1/sources/c4df0d9e-1f77-4eea-9f04-73a4d69da60bJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/8c1681fb1e6819091708be298a354f2e49c2a7bb/eventsJSON