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Home › Companies › 3aa8df74 Dce2 45fd B97b 1b4dcc685d3a 19000101 000001 › Customer Connections Representative

Customer Connections Representative

3aa8df74 Dce2 45fd B97b 1b4dcc685d3a 19000101 000001 · Company Headquarters, Lincoln, NE, US, Lincoln, NE · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3aa8df74 Dce2 45fd B97b 1b4dcc685d3a 19000101 000001
TitleCustomer Connections Representative
Normalized title-
Department / team-
LocationCompany, NE, United States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-12 / 2026-05-31
Changed / last seen2026-06-20 / 2026-06-20

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Company jobsActive postings from 3aa8df74 Dce2 45fd B97b 1b4dcc685d3a 19000101 000001.Open
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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Company.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company3aa8df74 Dce2 45fd B97b 1b4dcc685d3a 19000101 000001
Source02ad9780-bf50-4d8e-8a79-e6ad1137c8e2
ATS providerADP Workforce Now Recruiting

Description

Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place. Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com /careers ESSENTIAL FUNCTIONS 50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes: Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction; Meeting and exceeding established qualitative standards; Identifying customers’ needs, clarifying information, researching every issue and provide solutions, status and/or alternatives; Working with difficult customers to resolve issues; and Maintaining a high level of engagement, positive attitude, and professional appearance always. 40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes: Meeting and exceeding established individual and department quantitative standards; Providing comprehensive records on all interactions as information is received; Taking advantage of upselling opportunities whenever they arise; and Understanding policy coverages and having a strong knowledge of company products, processes, and procedures. 10% Performs other responsibilities as assigned, which includes: Assisting as needed within the customer connections department; Assisting with process improvement planning and implementation; Assisting with and participating in team functions and events for the customer connections department; and Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams. The list of essential functions is not exhaustive and may be substituted as necessary. EXPERIENCE AND SKILL REQUIREMENTS Four to six years of customer support experience. Consistent and reliable attendance is an essential function to this position. Strong verbal and written communication skills. Strong listening skills. Familiarity with ACD telephone systems and practices preferred. Customer focus and adaptability to different personality types. Ability to set and manipulate priorities and manage time effectively. Word processing and spreadsheet software proficiency required. Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness. EDUCATION AND CERTIFICATION REQUIREMENTS Associate degree in business or related field or equivalent. PHYSICAL AND WORK SCHEDULE REQUIREMENTS May require work in excess of 40 hours a week in order to complete functions of position. Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage. Ability to work at a computer up to eight hours a day. Hybrid position based in Lincoln, NE. Requires three days per week onsite and provides a hybrid schedule with two remote workdays. Sign-on bonus guaranteed and training bonus program in place.

Full job record

Job ID8be9696182d8ef17131d205538f11efeafcb5882
Org ID2c02fecd-9171-49e8-9cf4-f7409d389a86
Source ID02ad9780-bf50-4d8e-8a79-e6ad1137c8e2
Board ID02ad9780-bf50-4d8e-8a79-e6ad1137c8e2
Provideradp_workforcenow
Provider Job Key553959
TitleCustomer Connections Representative
Normalized Title—
Statusactive
Activeyes
Location TextCompany Headquarters, Lincoln, NE, US, Lincoln, NE
Department—
Team—
Employment Type—
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNE
CityCompany
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3aa8df74-dce2-45fd-b97b-1b4dcc685d3a&ccId=19000101_000001&lang=en_US&type=JS&jobId=553959&jwId=9205097353235_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3aa8df74-dce2-45fd-b97b-1b4dcc685d3a&ccId=19000101_000001&lang=en_US&type=JS&jobId=553959&jwId=9205097353235_1
First Seen At2026-05-31 18:06:38Z
Last Seen At2026-06-20 13:00:16Z
Last Checked At2026-06-20 13:00:16Z
Last Changed At2026-06-20 13:00:16Z
Inactive At—
Source Posted At2026-06-12 14:46:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=3aa8df74-dce2-45fd-b97b-1b4dcc685d3a|19000101_000001/date=2026-06-20/2026-06-20T13-00-15-956Z-bdea2fa3389d156295c4e96290303c4e6bd8e824844bc4341de10e371a087618.json
Event Fields
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Extensions
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    "requisitionDescription": "<div><div><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);' id=\"isPasted\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: black; font-family: \"Amsi Pro Regular\", sans-serif; font-size: 15px; background-color: transparent;'>Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We&rsquo;re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times &ndash; and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 12pt 0in 6pt; line-height: 14.95px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 13px; font-family: \"Amsi Pro Regular\", sans-serif; color: white;'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; color: rgb(0, 0, 0);\">Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning.&nbsp;</span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; background-color: transparent; font-size: 14px; color: rgb(0, 0, 0);\">Come work with purpose. Learn more:&nbsp;</span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700; background-color: transparent;\"><u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; line-height: 16.1px; font-family: \"Amsi Pro Bold\", sans-serif;'>www.assurity.com</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 15px; line-height: 17.25px; font-family: \"Amsi Pro Bold\", sans-serif;'>/careers</span></u></strong></span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 12pt 0in 6pt; line-height: 14.95px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 13px; font-family: \"Amsi Pro Regular\", sans-serif; color: white;'><br></p><h1 style='margin-top:20.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Amsi Pro Bold\",sans-serif;color:#992E2C;font-weight:normal;' id=\"isPasted\">ESSENTIAL FUNCTIONS</h1><h2 style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#404040;'><span style=\"font-size:15px;line-height:115%;color:black;\">50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:</span></h2><ul style=\"list-style-type: disc;\"><li><span style=\"line-height:115%;font-size:15px;color:black;\">Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Meeting and exceeding established qualitative standards;</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Identifying customers&rsquo; needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Working with difficult customers to resolve issues; and</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Maintaining a high level of engagement, positive attitude, and professional appearance always.</span></li></ul><h2 style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#404040;'><span style=\"font-size:15px;line-height:115%;color:black;\">40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:</span></h2><ul style=\"list-style-type: disc;\"><li><span style=\"line-height:115%;font-size:15px;color:black;\">Meeting and exceeding established individual and department quantitative standards;</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Providing comprehensive records on all interactions as information is received;</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Taking advantage of upselling opportunities whenever they arise; and</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.</span></li></ul><h2 style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#404040;'><span style=\"font-size:15px;line-height:115%;color:black;\">10% Performs other responsibilities as assigned, which includes:</span></h2><ul style=\"list-style-type: disc;\"><li><span style=\"line-height:115%;font-size:15px;color:black;\">Assisting as needed within the customer connections department;</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Assisting with process improvement planning and implementation;</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Assisting with and participating in team functions and events for the customer connections department; and</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.</span></li></ul><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#595959;'><strong><span style=\"font-size:15px;line-height:115%;color:black;\"> </span></strong><strong><span style='font-size:15px;line-height:115%;font-family:\"Amsi Pro Regular\",sans-serif;color:#595959;'> </span></strong></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#595959;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Times New Roman\";color:black;'>The list of essential functions is not exhaustive and may be substituted as necessary.</span></strong></p><h1 style='margin-top:20.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Amsi Pro Bold\",sans-serif;color:#992E2C;font-weight:normal;'>EXPERIENCE AND SKILL REQUIREMENTS</h1><ul style=\"list-style-type: disc;\"><li><span style=\"line-height:115%;font-size:15px;color:black;\">Four to six years of customer support experience.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Consistent and reliable attendance is an essential function to this position.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Strong verbal and written communication skills.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Strong listening skills.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Familiarity with ACD telephone systems and practices preferred.&nbsp;</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Customer focus and adaptability to different personality types.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Ability to set and manipulate priorities and manage time effectively.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Word processing and spreadsheet software proficiency required.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.</span></li></ul><h1 style='margin-top:20.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Amsi Pro Bold\",sans-serif;color:#992E2C;font-weight:normal;'>EDUCATION AND CERTIFICATION REQUIREMENTS</h1><div style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#595959;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#595959;'><span style=\"line-height:115%;font-size:15px;color:black;\">Associate degree in business or related field or equivalent.</span></li></ul></div><h1 style='margin-top:20.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Amsi Pro Bold\",sans-serif;color:#992E2C;font-weight:normal;'>PHYSICAL AND WORK SCHEDULE REQUIREMENTS</h1><ul style=\"list-style-type: disc;\"><li><span style=\"line-height:115%;font-size:15px;color:black;\">May require work in excess of 40 hours a week in order to complete functions of position.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.</span></li><li><span style=\"line-height:115%;font-size:15px;color:black;\">Ability to work at a computer up to eight hours a day.</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 6pt; line-height: 14.95px; font-size: 13px; font-family: initial; color: rgb(89, 89, 89);\" data-pasted=\"true\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"Times New Roman\"; font-size: 15px; color: windowtext;'>Hybrid position based in Lincoln, NE. Requires three days per week onsite and provides a hybrid schedule with two remote workdays.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#595959;'><span style=\"font-size:15px;line-height:115%;color:black;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Amsi Pro Regular\",sans-serif;color:#595959;'><strong><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(0, 0, 0); background: white;\">Sign-on bonus guaranteed and training bonus program in place.</span></strong></p></div></div>\n",
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