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Rooms Reservations Specialist

2d231bbb Cde1 4d01 8b00 77c30ffe614e 19000101 000001 · Miami Beach, FL, US, Miami Beach, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2d231bbb Cde1 4d01 8b00 77c30ffe614e 19000101 000001
TitleRooms Reservations Specialist
Normalized title-
Department / team-
LocationMiami Beach, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 2d231bbb Cde1 4d01 8b00 77c30ffe614e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Miami Beach.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2d231bbb Cde1 4d01 8b00 77c30ffe614e 19000101 000001
Source3702572f-ed98-4f46-adb2-957a337cf0b8
ATS providerADP Workforce Now Recruiting

Description

THE FAENA CULTURE The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. JOB OVERVIEW Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Access all functions of the computer system. Set up work station with necessary supplies and resource materials. Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Obtain all designated information to book a reservation. Accommodate special requests and designate such in system. Access guest history records to best service guests; maintain accurate information in guest history files. Maximize rate for all reservations. Promote and sell holiday and other packages to callers requesting reservations on designated dates. Assist callers with dining room reservations and amenity orders. Verify availability. Suggest alternate dates for sold-out dates. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller. Relay accurate information on transportation arrangements from airport to hotel; input and document such requests. Set up proper billing accounts and process advance deposits. Verify all reservation information with caller to ensure accuracy. Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message). Document all information for manual reservations on designated form. Input all manual reservations into the system. Obtain approval from Front Desk management for same day reservations on near sell-out dates. Process confirmation letters. Designate and apply appropriate travel agency commissions. Initiate deposit refunds for non-group reservations. Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department. Create individual files and group masters with designated information for each group booking received from the Sales Department. Update changes received from Sales. Set up group room blocks in the system. Book group reservations against the room block. Input group rooming lists. Monitor group cut-off dates and review with Sales or group contact. Review group resumes and convey all pertinent information in the system to appropriate personnel. Monitor and maintain wait lists daily. Process requests for mailing brochures, correspondence and package information. Compile and maintain information for daily/weekly/monthly reports. Review status of assignments and any follow-up action with on-coming Agent.

Full job record

Job ID8be4800f0831331a3928b10510fe75876f735aa2
Org ID562d0e55-b274-449c-9310-a47b4a2fa918
Source ID3702572f-ed98-4f46-adb2-957a337cf0b8
Board ID3702572f-ed98-4f46-adb2-957a337cf0b8
Provideradp_workforcenow
Provider Job Key585704
TitleRooms Reservations Specialist
Normalized Title—
Statusactive
Activeyes
Location TextMiami Beach, FL, US, Miami Beach, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityMiami Beach
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2d231bbb-cde1-4d01-8b00-77c30ffe614e&ccId=19000101_000001&lang=en_US&type=JS&jobId=585704&jwId=9201652220075_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2d231bbb-cde1-4d01-8b00-77c30ffe614e&ccId=19000101_000001&lang=en_US&type=JS&jobId=585704&jwId=9201652220075_1
First Seen At2026-05-31 18:27:51Z
Last Seen At2026-06-06 13:06:24Z
Last Checked At2026-06-06 13:06:24Z
Last Changed At2026-06-06 13:06:24Z
Inactive At—
Source Posted At2026-04-02 19:58:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=2d231bbb-cde1-4d01-8b00-77c30ffe614e|19000101_000001/date=2026-06-06/2026-06-06T13-06-23-002Z-472698fe8cc0a103f23f70a1e24cd4a5f0812b15085ec9735732f385a30a638e.json
Event Fields
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  "active_status": "active"
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Parsed Structured
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Extensions
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Native Structured
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Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the <strong>FAENA</strong> Culture.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:#C00000;'>&nbsp;JOB OVERVIEW</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:#C00000;'>DUTIES AND RESPONSIBILITIES&nbsp;</span></u></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Maintain positive guest relations at all times.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Resolve guest complaints, ensuring guest satisfaction.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Access all functions of the computer system.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Set up work station with necessary supplies and resource materials.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Ascertain callers&#39; needs through open-ended questions.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Describe room accommodations and all amenities.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Obtain all designated information to book a reservation.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Accommodate special requests and designate such in system.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Access guest history records to best service guests; maintain accurate information in guest history files.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Maximize rate for all reservations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Promote and sell holiday and other packages to callers requesting reservations on designated dates.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Assist callers with dining room reservations and amenity orders.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Verify availability. Suggest alternate dates for sold-out dates.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Set up proper billing accounts and process advance deposits.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Verify all reservation information with caller to ensure accuracy.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Document all information for manual reservations on designated form.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Input all manual reservations into the system.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Obtain approval from Front Desk management for same day reservations on near sell-out dates.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Process confirmation letters.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Designate and apply appropriate travel agency commissions.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Initiate deposit refunds for non-group reservations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Create individual files and group masters with designated information for each group booking received from the Sales Department. Update changes received from Sales.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Set up group room blocks in the system. Book group reservations against the room block.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Input group rooming lists.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Monitor group cut-off dates and review with Sales or group contact.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Review group resumes and convey all pertinent information in the system to appropriate personnel.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Monitor and maintain wait lists daily.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Process requests for mailing brochures, correspondence and package information.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Compile and maintain information for daily/weekly/monthly reports.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>Review status of assignments and any follow-up action with on-coming Agent.</span></li></ul></div>\n",
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            "codeValue": "IsVsidApplicable"
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          "indicatorValue": false
        },
        {
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            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Rooms Reservations Specialist",
    "clientRequisitionID": "2433",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Miami Beach",
          "postalCode": "33140",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": " Miami Beach, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/585704?cid=2d231bbb-cde1-4d01-8b00-77c30ffe614e&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17273
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/562d0e55-b274-449c-9310-a47b4a2fa918JSON
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