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Home › Companies › F80313be 7a54 4b9d A4a1 244131c7ec4a 19000101 000001 › GMS-Senior Field Service Technician

GMS-Senior Field Service Technician

F80313be 7a54 4b9d A4a1 244131c7ec4a 19000101 000001 · Mountainside, NJ, US, Mountainside, NJ · On Site · Active · $38–$43 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF80313be 7a54 4b9d A4a1 244131c7ec4a 19000101 000001
TitleGMS-Senior Field Service Technician
Normalized title-
Department / team-
LocationMountainside, NJ, United States
Work modelOn Site
Employment typeFull Time
Salary$38–$43 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from F80313be 7a54 4b9d A4a1 244131c7ec4a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Mountainside.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF80313be 7a54 4b9d A4a1 244131c7ec4a 19000101 000001
Source15906111-e5d5-4485-a941-538832e165da
ATS providerADP Workforce Now Recruiting

Description

Job Description POSITION: Senior Service Technician REPORTS TO: Field Services Manager OBJECTIVE : Be a valuable Verrex Team Member as a Field Service Technician, providing white glove service to high profile corporate clients. Must be able demonstrate technical expertise in solving client problems. Strong customer service and communication skills are a must as Verrex strives to continue to be a leader in the Audio-Visual Industry. COMPENSATION: Non-exempt (hourly), monthly cell phone stipend, $600 monthly vehicle stipend, EZ-Pass and Gas Card. BENEFITS: Verrex offers a comprehensive benefits package to support the health, well-being, and financial security of our employees. Benefits include: Medical, dental, and vision insurance (VSP) Company-sponsored 401(k) plan with matching contributions Company-paid life insurance and AD&D coverage ($50,000) Long-term disability (LTD) insurance Optional supplemental life insurance available for purchase Healthcare and Dependent Care Flexible Spending Accounts (FSAs) Access to AFLAC supplemental insurance products This benefits summary is intended as a general overview and is subject to the terms and conditions of the official plan documents. SKILLS & QUALIFICATIONS: Minimum 3 to 5 years industry experience. Must have experience using Tesira and Q-sys software to troubleshoot and make adjustments. Knowledge of DSP audio principles for proper configuration (understanding gain structure, a must). Able to make minor design changes in Qsys or Biamp. Qsys Level 1 and/or Biamp Tesira Certified Able to use Crestron Toolbox and Debugger to load code, firmware, and troubleshoot to determine if issue is settings, hardware, or determine if it is a likely code issue to refer to our programming team. Understanding of IP network principles, Network Switches, AVoIP and Dante Audio. Able to troubleshoot Poly and Cisco VTC hardware and PC based UC appliances for Zoom and Teams applications. Understand principles of building and maintaining audiovisual systems, utilizing appropriate reference materials. Understand how to use all tools as necessary to fabricate and field-engineer solutions. Can load, test, troubleshoot, and commission control system programs Can load, test, troubleshoot, and commission audio DSP systems, including fine tuning of gain structure and AEC RESPONSIBILITIES: Service Delivery Provide telephone and onsite service and preventive maintenance visits for all Verrex customers, including Verrex Service Agreement Customers and Time and Materials Customers as assigned by Service Management Complete all service visits in accordance with instructions as indicated on work orders. Bring all questions regarding scope of work, or all customer requests for tasks outside the current scope of work, to Service Department Management Work overtime as requested and as necessary to meet deadlines and customer demands Service and Support Administration Complete and submit all necessary written and electronic documentation for all service visits, including work orders, equipment lists, preventive maintenance checklists, repair forms, and follow-up emails. Submit copies of relevant documentation to customer Assist Service Team with documentation of open service items in system of record. Take ownership of all open items assigned to you for resolution by performing any necessary technical research and communicating progress to Service Team Take ownership of expediting equipment repairs in the field, including contacting manufacturers and repair houses for case / RMA information, completely filling out all Verrex paperwork, and setting proper expectations with customers regarding equipment turnaround time Perform mark-ups of onsite as-built drawings as equipment changes and modifications are made. Bring back markups to Verrex Operations Manager for processing, and return updated drawings to customers Assist fellow technicians by providing installation / troubleshooting guidance Position will occasionally require other work assignments such as installing new systems, pickup and deliveries as necessary. Assist fellow technicians by providing installation / troubleshooting guidance Technician Mentoring Provide mentoring / coaching for all field service technicians, inducing troubleshooting assistance, customer service skills coaching, and situational awareness training. Take initiative and ownership of complex open service items, including small-scale project management and inter / intradepartmental interfacing as necessary to affect resolution of items Take initiative to share relevant technical findings with Verrex Field regarding service issues, potential equipment failure trends, etc. Sales, Customer Service and Relationship Management Clearly communicate arrival and departure time to both customers and Verrex Service Team. Follow-up proactively in the event of delayed arrivals Promote Verrex 220 (Time and Materials) services for all out-of-scope work. Promptly bring potential sales leads to the attention of Sales and the Service Team immediately Develop and maintain strong professional relationships with existing Service Agreement Customers Notify Service Management of all customer feedback, and highlight potential service issues Verrex-Furnished Tools and Equipment If provided, operate Verrex-supplied vehicle for travel to and from Verrex offices, customer sites and training locations as required, in accordance with all applicable traffic laws. Maintain vehicle in accordance with Verrex Fleet Guidelines. Promptly notify Fleet Management for all vehicle service needs or issues. Maintain vehicle stock of all required tools and supplies. Promptly request equipment that needs to be ordered or restocked. Maintain personal stock of Verrex and user-furnished tools and supplies. General Policy and Best Practices Check Verrex Schedule Board nightly to receive the next day’s work assignments Adhere to Verrex dress code whenever on a customer job site or in a Verrex office Keep work areas safe, clean and organized Submit timesheets daily 6. Ongoing Training and Certification: Maintain CTS Certification Attend all Verrex-sponsored training days Attend all offsite manufacturer and equipment-specific trainings as dictated Maintain / expand industry knowledge through all Verrex-approved media as dictated by job and customer demands This job description may be revised at any given time by Verrex Management. Employee Handbook Please refer to the Verrex Employee Handbook for company policies on such issues as employment wages, salary, benefits, services, reimbursable expenses, employee communications, safety, health, standards of conduct, and corrective action. Equal Opportunity Employer Statement Verrex is proud to be an equal opportunity employer. We are committed to creating an inclusive, respectful workplace where everyone can thrive.

Full job record

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Org IDcc797ba4-112b-4075-925a-87f33e955ed6
Source ID15906111-e5d5-4485-a941-538832e165da
Board ID15906111-e5d5-4485-a941-538832e165da
Provideradp_workforcenow
Provider Job Key585225
TitleGMS-Senior Field Service Technician
Normalized Title—
Statusactive
Activeyes
Location TextMountainside, NJ, US, Mountainside, NJ
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNJ
CityMountainside
Salary Raw38 To 43 (USD) Hourly
Salary Min38
Salary Max43
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f80313be-7a54-4b9d-a4a1-244131c7ec4a&ccId=19000101_000001&lang=en_US&type=JS&jobId=585225&jwId=9201272076081_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f80313be-7a54-4b9d-a4a1-244131c7ec4a&ccId=19000101_000001&lang=en_US&type=JS&jobId=585225&jwId=9201272076081_1
First Seen At2026-05-31 18:19:35Z
Last Seen At2026-06-06 11:53:09Z
Last Checked At2026-06-06 11:53:09Z
Last Changed At2026-06-06 11:53:09Z
Inactive At—
Source Posted At2026-03-02 15:59:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><p><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;' id=\"isPasted\"><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;text-align:center;' data-pasted=\"true\"><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>Job Description</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.7pt;margin-bottom:0in;line-height:13.0pt;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.7pt;margin-bottom:0in;line-height:13.0pt;text-indent:-1.5in;'><strong><span style='font-family:\"Arial\",sans-serif;'>POSITION:</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;<strong>Senior Service Technician&nbsp;</strong>&nbsp;</span></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.7pt;margin-bottom:0in;line-height:13.0pt;text-indent:-1.5in;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.7pt;margin-bottom:0in;line-height:13.0pt;text-indent:-1.5in;'><strong><span style='font-family:\"Arial\",sans-serif;'>REPORTS TO:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></strong><span style='font-family:\"Arial\",sans-serif;'>Field Services Manager</span></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.7pt;margin-bottom:0in;line-height:13.0pt;text-indent:-1.5in;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;text-indent:-1.5in;'><strong><span style='font-family:\"Arial\",sans-serif;'>OBJECTIVE</span></strong><span style='font-family:\"Arial\",sans-serif;'>: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <span style=\"color:black;\">Be a valuable Verrex Team Member as a Field Service Technician, providing white glove service to high profile corporate clients. Must be able demonstrate technical expertise in solving client problems. Strong customer service and communication skills are a must as Verrex strives to continue to be a leader in the Audio-Visual Industry.</span></span></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.7pt;margin-bottom:0in;line-height:13.0pt;text-indent:-1.5in;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>COMPENSATION: </span></strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Non-exempt (hourly), monthly cell phone stipend, $600 monthly vehicle stipend, EZ-Pass and Gas Card.</span></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.7pt;margin-bottom:0in;line-height:13.0pt;text-indent:-1.5in;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.7pt;margin-bottom:0in;line-height:13.0pt;text-indent:-1.5in;'><strong><span style='font-family:\"Arial\",sans-serif;'>BENEFITS:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></strong><span style='font-family:\"Arial\",sans-serif;'>Verrex offers a comprehensive benefits package to support the health, well-being, and financial security of our employees. Benefits include:</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 120.5px;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Medical, dental, and vision insurance (VSP)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Company-sponsored 401(k) plan with matching contributions</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Company-paid life insurance and AD&amp;D coverage ($50,000)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Long-term disability (LTD) insurance</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Optional supplemental life insurance available for purchase</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Healthcare and Dependent Care Flexible Spending Accounts (FSAs)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Access to AFLAC supplemental insurance products</span></li></ul></div><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:5.0pt;margin-bottom:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>This benefits summary is intended as a general overview and is subject to the terms and conditions of the official plan documents.</span></p><p style='margin-right:0in;margin-left:1.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:5.0pt;margin-bottom:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>SKILLS &amp; QUALIFICATIONS:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Minimum 3 to 5 years industry experience.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Must have experience using Tesira and Q-sys software to troubleshoot and make adjustments. Knowledge of DSP audio principles for proper configuration (understanding gain structure, a must). Able to make minor design changes in Qsys or Biamp. Qsys Level 1 and/or Biamp Tesira Certified</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Able to use Crestron Toolbox and Debugger to load code, firmware, and troubleshoot to determine if issue is settings, hardware, or determine if it is a likely code issue to refer to our programming team.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Understanding of IP network principles, Network Switches, AVoIP and Dante Audio.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Able to troubleshoot Poly and Cisco VTC hardware and PC based UC appliances for Zoom and Teams applications.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Understand principles of building and maintaining audiovisual systems, utilizing appropriate reference materials.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Understand how to use all tools as necessary to fabricate and field-engineer solutions.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Can load, test, troubleshoot, and commission control system programs</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Can load, test, troubleshoot, and commission audio DSP systems, including fine tuning of gain structure and AEC</span></li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;'><strong><span style='font-family:\"Arial\",sans-serif;'>RESPONSIBILITIES:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;margin-left: 3.5px;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-family:\"Arial\",sans-serif;'>Service Delivery</span></strong></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Provide telephone and onsite service and preventive maintenance visits for all Verrex customers, including Verrex Service Agreement Customers and Time and Materials Customers as assigned by Service Management</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Complete all service visits in accordance with instructions as indicated on work orders. &nbsp;Bring all questions regarding scope of work, or all customer requests for tasks outside the current scope of work, to Service Department Management</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Work overtime as requested and as necessary to meet deadlines and customer demands</span></li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;text-indent:-.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol start=\"2\" style=\"margin-bottom:0in;list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-family:\"Arial\",sans-serif;'>Service and Support Administration</span></strong></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Complete and submit all necessary written and electronic documentation for all service visits, including work orders, equipment lists, preventive maintenance checklists, repair forms, and follow-up emails. Submit copies of relevant documentation to customer</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Assist Service Team with documentation of open service items in system of record. &nbsp;Take ownership of all open items assigned to you for resolution by performing any necessary technical research and communicating progress to Service Team</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Take ownership of expediting equipment repairs in the field, including contacting manufacturers and repair houses for case / RMA information, completely filling out all Verrex paperwork, and setting proper expectations with customers regarding equipment turnaround time</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Perform mark-ups of onsite as-built drawings as equipment changes and modifications are made. &nbsp;Bring back markups to Verrex Operations Manager for processing, and return updated drawings to customers</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Assist fellow technicians by providing installation / troubleshooting guidance</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Position will occasionally require other work assignments such as installing new systems, pickup and deliveries as necessary.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Assist fellow technicians by providing installation / troubleshooting guidance</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol start=\"3\" style=\"margin-bottom:0in;list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-family:\"Arial\",sans-serif;'>Technician Mentoring</span></strong></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Provide mentoring / coaching for all field service technicians, inducing troubleshooting assistance, customer service skills coaching, and situational awareness training.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Take initiative and ownership of complex open service items, including small-scale project management and inter / intradepartmental interfacing as necessary to affect resolution of items</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Take initiative to share relevant technical findings with Verrex Field regarding service issues, potential equipment failure trends, etc.</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol start=\"4\" style=\"margin-bottom:0in;list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-family:\"Arial\",sans-serif;'>Sales, Customer Service and Relationship Management</span></strong></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Clearly communicate arrival and departure time to both customers and Verrex Service Team. &nbsp;Follow-up proactively in the event of delayed arrivals</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Promote Verrex 220 (Time and Materials) services for all out-of-scope work. &nbsp;Promptly bring potential sales leads to the attention of Sales and the Service Team immediately</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Develop and maintain strong professional relationships with existing Service Agreement Customers</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Notify Service Management of all customer feedback, and highlight potential service issues</span></li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;'><br>&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol start=\"5\" style=\"margin-bottom:0in;list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-family:\"Arial\",sans-serif;'>Verrex-Furnished Tools and Equipment</span></strong></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>If provided, operate Verrex-supplied vehicle for travel to and from Verrex offices, customer sites and training locations as required, in accordance with all applicable traffic laws.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Maintain vehicle in accordance with Verrex Fleet Guidelines. &nbsp;Promptly notify Fleet Management for all vehicle service needs or issues.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Maintain vehicle stock of all required tools and supplies. &nbsp;Promptly request equipment that needs to be ordered or restocked.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Maintain personal stock of Verrex and user-furnished tools and supplies.</span></li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol start=\"6\" style=\"margin-bottom:0in;list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-family:\"Arial\",sans-serif;'>General Policy and Best Practices</span></strong></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Check Verrex Schedule Board nightly to receive the next day&rsquo;s work assignments</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Adhere to Verrex dress code whenever on a customer job site or in a Verrex office</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Keep work areas safe, clean and organized &nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Submit timesheets daily</span></li></ul></div><p style='margin-right:-1.0pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span><span style='font-family:\"Arial\",sans-serif;color:#EE0000;'><br>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>6. &nbsp; Ongoing Training and Certification:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Maintain CTS Certification</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Attend all Verrex-sponsored training days</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Attend all offsite manufacturer and equipment-specific trainings as dictated</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Maintain / expand industry knowledge through all Verrex-approved media as dictated by job and customer demands</span></li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;background:yellow;'>&nbsp;</span></p><p style='margin-right:-1.0pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:120%;text-align:center;'><em><span style='font-family:\"Arial\",sans-serif;'>This job description may be revised at any given time by Verrex Management.</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:150%;text-align:justify;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:150%;text-align:justify;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; Employee Handbook</span></strong></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:120%;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>Please refer to the Verrex Employee Handbook for company policies on such issues as employment wages, salary, benefits, services, reimbursable expenses, employee communications, safety, health, standards of conduct, and corrective action.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:120%;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:120%;'><strong><span style='font-family:\"Arial\",sans-serif;'>Equal Opportunity Employer Statement</span></strong></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:120%;'><span style='font-family:\"Arial\",sans-serif;'>Verrex is proud to be an equal opportunity employer. We are committed to creating an inclusive, respectful workplace where everyone can thrive.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;' id=\"isPasted\"><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p><p><br></p></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201272076081_1",
    "postDate": "2026-03-02T10:59:00.000-05:00",
    "payGradeRange": {
      "maximumRate": {
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        "currencyCode": "USD"
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      "minimumRate": {
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        "currencyCode": "USD"
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    "requisitionTitle": "GMS-Senior Field Service Technician",
    "clientRequisitionID": "1201",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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          "postalCode": "07092",
          "countrySubdivisionLevel1": {
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    "screeningRequirements": [],
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}
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