Home › Companies › Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Sr Telecom Analyst
Sr Telecom Analyst
Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Las Vegas, NV, United States; NVE Beltway Complex, Las Vegas, NV, US; SPP Sierra Plaza, Reno, NV, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Sr Telecom Analyst |
| Normalized title | - |
| Department / team | Telecom and Networking |
| Location | Las Vegas, NV, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-16 / 2026-06-17 |
| Changed / last seen | 2026-06-17 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Las Vegas. | Open |
| Department jobs | Active postings in Telecom and Networking. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 6c688339-308a-4056-91c3-7384e708a005 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Basic Purpose
Performs advanced analysis, design, and support of Customer Experience technologies, with a primary focus on Genesys Cloud IVR and ACD platforms. Leads complex initiatives across telephony, routing, and integrated customer service systems to ensure reliable, scalable, and cost-effective solutions.
Responsibilities
Essential Duties and Responsibilities
IVR / ACD Design & Development
Designs, develops, and maintains IVR call flows using Genesys Cloud Architect, including routing strategies, speech recognition, and self-service capabilities.
Implements and optimizes ACD configurations, including skills-based routing, queue management, and workforce integrations.
Translates business requirements into scalable IVR and routing solutions aligned with customer experience best practices.
Requirements & Solution Analysis
Leads requirements gathering sessions with business stakeholders to define, analyze, and prioritize enhancement requests and new capabilities.
Documents functional and technical specifications for IVR, ACD, and integrated systems.
Partners with development and backend system teams to define and deliver integration requirements.
System Configuration & Integration
Configures and maintains related platforms including NICE Cloud WFM, Mindful Surveys, and other customer experience applications.
Supports integrations between Genesys Cloud and enterprise systems such as CRM, APIs, and data services.
Collaborates on telephony infrastructure including PSTN carriers, Cisco Call Manager, Intrado E911, and Microsoft Teams.
Telecom Operations & Vendor Management
Oversees telecommunications expense management, including carrier contracts, billing validation, and cost optimization strategies.
Audits carrier invoices to identify discrepancies, billing errors, and savings opportunities; drives resolution with vendors.
Manages billing exceptions, including misapplied payments, missing invoices, new account setups, and dispute resolution.
Service Delivery & Performance
Coordinates across stakeholders to ensure timely, accurate delivery of enhancements and production support activities.
Monitors system performance, availability, and service level agreements (SLAs) for telecom services, repairs, and outages.
Lead incident response and root cause analysis for telephony and IVR-related issues.
Governance & Continuous Improvement
Ensure adherence to change management processes across all environments and business units.
Reports on carrier contract performance, policy compliance, and operational metrics.
Drives continuous improvement through analysis, optimization, and implementation of best practices in IVR design and telecom operations.
Additional Responsibilities
Provides mentorship and technical guidance to junior analysts and team members.
Stays current with emerging trends in contact center technologies and proactively recommend improvements.
Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
Performs related duties as assigned.
Qualifications
Essential Education, Skills, and Environment
Education and Work Experience
Bachelor's degree in information systems, computer science, or related technical field, or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) Five years of experience with Genesys Cloud (or similar CCaaS platforms)
Specialized Knowledge and Skills
Demonstrated knowledge of:
Strong experience with IVR design, call routing, and contact center technologies
Knowledge of SIP, VoIP, PSTN, and telecom carrier environments
Experience with APIs, integrations, and backend system design
Demonstrated skills such as:
Strong analytical, documentation, and stakeholder communication skills
Equipment and Applications
PCs, word processing, spreadsheet and database software.
Work Environment and Physical Demands
General office environment. No special physical demands required.
Note: Immigration Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but is NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For more information regarding work visas, please visit www.uscis.gov.
Organization
NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Company
NV Energy is looking for qualified people to join us in one of the premier energy companies in the West. Located in the fastest growing state in the United States, NV Energy provides electricity to 1.3 million customers throughout Nevada as well as a state tourist population exceeding 40 million annually. Among the many communities we serve are Las Vegas, Reno-Sparks, Henderson, Elko and South Lake Tahoe. We also provide natural gas to more than 155,000 citizens in the Reno-Sparks area.
Full job record
| Job ID | 8bd1539c8868c2fb3d72247da0b8983f5282afe8 |
| Org ID | 6c8df4dc-084f-4592-b787-d9ae456e3da4 |
| Source ID | 6c688339-308a-4056-91c3-7384e708a005 |
| Board ID | 6c688339-308a-4056-91c3-7384e708a005 |
| Provider | oracle_hcm |
| Provider Job Key | 10005135 |
| Title | Sr Telecom Analyst |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Las Vegas, NV, United States; NVE Beltway Complex, Las Vegas, NV, US; SPP Sierra Plaza, Reno, NV, US |
| Department | Telecom and Networking |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NV |
| City | Las Vegas |
| Salary Raw | Description Basic Purpose Performs advanced analysis, design, and support of Customer Experience technologies, with a primary focus on Genesys Cloud IVR and ACD platforms. Leads complex initiatives across telephony, routing, and integrated customer service systems to ensure reliable, scalable, and cost-effective solutions. Responsibilities Essential Duties and Responsibilities IVR / ACD Design & Development Designs, develops, and maintains IVR call flows using Genesys Cloud Architect, including routing strategies, speech recognition, and self-service capabilities. Implements and optimizes ACD configurations, including skills-based routing, queue management, and workforce integrations. Translates business requirements into scalable IVR and routing solutions aligned with customer experience best practices. Requirements & Solution Analysis Leads requirements gathering sessions with business stakeholders to define, analyze, and prioritize enhancement requests and new capabilities. Documents functional and technical specifications for IVR, ACD, and integrated systems. Partners with development and backend system teams to define and deliver integration requirements. System Configuration & Integration Configures and maintains related platforms including NICE Cloud WFM, Mindful Surveys, and other customer experience applications. Supports integrations between Genesys Cloud and enterprise systems such as CRM, APIs, and data services. Collaborates on telephony infrastructure including PSTN carriers, Cisco Call Manager, Intrado E911, and Microsoft Teams. Telecom Operations & Vendor Management Oversees telecommunications expense management, including carrier contracts, billing validation, and cost optimization strategies. Audits carrier invoices to identify discrepancies, billing errors, and savings opportunities; drives resolution with vendors. Manages billing exceptions, including misapplied payments, missing invoices, new account setups, and dispute resolution. Service Delivery & Performance Coordinates across stakeholders to ensure timely, accurate delivery of enhancements and production support activities. Monitors system performance, availability, and service level agreements (SLAs) for telecom services, repairs, and outages. Lead incident response and root cause analysis for telephony and IVR-related issues. Governance & Continuous Improvement Ensure adherence to change management processes across all environments and business units. Reports on carrier contract performance, policy compliance, and operational metrics. Drives continuous improvement through analysis, optimization, and implementation of best practices in IVR design and telecom operations. Additional Responsibilities Provides mentorship and technical guidance to junior analysts and team members. Stays current with emerging trends in contact center technologies and proactively recommend improvements. Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company. Performs related duties as assigned. Qualifications Essential Education, Skills, and Environment Education and Work Experience Bachelor's degree in information systems, computer science, or related technical field, or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) Five years of experience with Genesys Cloud (or similar CCaaS platforms) Specialized Knowledge and Skills Demonstrated knowledge of: Strong experience with IVR design, call routing, and contact center technologies Knowledge of SIP, VoIP, PSTN, and telecom carrier environments Experience with APIs, integrations, and backend system design Demonstrated skills such as: Strong analytical, documentation, and stakeholder communication skills Equipment and Applications PCs, word processing, spreadsheet and database software. Work Environment and Physical Demands General office environment. No special physical demands required. Note: Immigration Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but is NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For more information regarding work visas, please visit www.uscis.gov. Organization NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. Company NV Energy is looking for qualified people to join us in one of the premier energy companies in the West. Located in the fastest growing state in the United States, NV Energy provides electricity to 1.3 million customers throughout Nevada as well as a state tourist population exceeding 40 million annually. Among the many communities we serve are Las Vegas, Reno-Sparks, Henderson, Elko and South Lake Tahoe. We also provide natural gas to more than 155,000 citizens in the Reno-Sparks area. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-essf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10005135 |
| Apply URL | https://fa-essf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10005135 |
| First Seen At | 2026-06-17 11:13:34Z |
| Last Seen At | 2026-06-18 11:29:42Z |
| Last Checked At | 2026-06-18 11:29:42Z |
| Last Changed At | 2026-06-17 11:13:34Z |
| Inactive At | — |
| Source Posted At | 2026-06-16 16:48:15Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-essf-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-18/2026-06-18T11-29-19-705Z-a507d57609adeb0bc61938f079da29d021e0014c417a221df00c923b10656ad1.json |
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drives resolution with vendors.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Manages billing exceptions, including misapplied payments, missing invoices, new account setups, and dispute resolution.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Service Delivery & Performance</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Coordinates across stakeholders to ensure timely, accurate delivery of enhancements and production support activities.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Monitors system performance, availability, and service level agreements (SLAs) for telecom services, repairs, and outages.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Lead incident response and root cause analysis for telephony and IVR-related issues.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Governance & Continuous Improvement</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ensure adherence to change management processes across all environments and business units.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Reports on carrier contract performance, policy compliance, and operational metrics.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Drives continuous improvement through analysis, optimization, and implementation of best practices in IVR design and telecom operations.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Additional Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Provides mentorship and technical guidance to junior analysts and team members.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Stays current with emerging trends in contact center technologies and proactively recommend improvements.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\">Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\">Performs related duties as assigned. </span></p></li></ul>",
"InternalResponsibilitiesStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong><u>Essential Duties and Responsibilities</u></strong></span></span></p><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>IVR / ACD Design & Development</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Designs, develops, and maintains IVR call flows using Genesys Cloud Architect, including routing strategies, speech recognition, and self-service capabilities.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Implements and optimizes ACD configurations, including skills-based routing, queue management, and workforce integrations.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Translates business requirements into scalable IVR and routing solutions aligned with customer experience best practices.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Requirements & Solution Analysis</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Leads requirements gathering sessions with business stakeholders to define, analyze, and prioritize enhancement requests and new capabilities.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Documents functional and technical specifications for IVR, ACD, and integrated systems.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Partners with development and backend system teams to define and deliver integration requirements.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>System Configuration & Integration</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Configures and maintains related platforms including NICE Cloud WFM, Mindful Surveys, and other customer experience applications.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Supports integrations between Genesys Cloud and enterprise systems such as CRM, APIs, and data services.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Collaborates on telephony infrastructure including PSTN carriers, Cisco Call Manager, Intrado E911, and Microsoft Teams.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Telecom Operations & Vendor Management</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Oversees telecommunications expense management, including carrier contracts, billing validation, and cost optimization strategies.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Audits carrier invoices to identify discrepancies, billing errors, and savings opportunities; drives resolution with vendors.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Manages billing exceptions, including misapplied payments, missing invoices, new account setups, and dispute resolution.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Service Delivery & Performance</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Coordinates across stakeholders to ensure timely, accurate delivery of enhancements and production support activities.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Monitors system performance, availability, and service level agreements (SLAs) for telecom services, repairs, and outages.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Lead incident response and root cause analysis for telephony and IVR-related issues.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Governance & Continuous Improvement</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ensure adherence to change management processes across all environments and business units.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Reports on carrier contract performance, policy compliance, and operational metrics.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Drives continuous improvement through analysis, optimization, and implementation of best practices in IVR design and telecom operations.</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Additional Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Provides mentorship and technical guidance to junior analysts and team members.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Stays current with emerging trends in contact center technologies and proactively recommend improvements.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\">Ensures all compliance aspects of position are known and followed; 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