Call Center Representative

{
  "content_hash": "4bb4bd82988e5c2809f5e8e66815fe1f72ec36f8e96138de6ff2e3dc36f8555d",
  "source_hash": "2eda96b48780ddfca1fa8c3dae2b9544b80e35252a4b9c188e633d3496e07535",
  "last_changed_at": "2026-06-06T13:06:50.560Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Admin Bldgs, Vero Beach, FL, US, Vero Beach, FL",
    "city": "Admin Bldgs",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:06:50.554Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Admin Bldgs, Vero Beach, FL, US, Vero Beach, FL",
      "city": "Admin Bldgs",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201138378595_1",
    "postDate": "2026-04-06T10:46:00.000-04:00",
    "workLevelCode": {
      "shortName": "FullTime"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-04-06T10:46Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:06Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "592318"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Patient Supt Staff"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Call Center Representative",
    "clientRequisitionID": "1346",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Vero Beach",
          "postalCode": "32960",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": "Admin Bldgs, Vero Beach, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong><span style=\"color: rgb(0, 0, 0);\">Job Summary</span></strong><span style=\"color: rgb(0, 0, 0);\">:</span></span><span style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: rgb(0, 0, 0);\"> This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving activities. He or she must be detail oriented, sensitive to the patient&rsquo;s needs, and require minimal supervision in order to function efficiently. The person in this position maintains office operations by receiving and distributing communications and serving the patients. He or she works directly with the clinical staff and acts as a liaison between the patient and the provider. This position requires close communication with the patient, nurses, providers, and case managers in order to coordinate care. Communication with and respect for the patient is essential to build rapport. Good patient assessment skills are essential. This person must prioritize tasks and use space and time efficiently. The person in this position must be able to think critically and logically. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust.</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>&nbsp;</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong>Communication:</strong> </span></span><span style=\"font-size: 14px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'> Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. <strong>&nbsp;The ability to communicate in Spanish, Creole, or both is a plus.</strong></span></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>&nbsp;</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong>Key Responsibilities:</strong></span></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>&nbsp;</span></span></p><ol style=\"list-style-type: decimal;margin-left:0.25in;\"><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Maintains professional behavior, and attitude towards patients, visitors, and coworkers.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Answers incoming <span style=\"font-family: 'times new roman',serif;\">customer phone calls and take appropriate action for each call.</span></li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Maintains customer satisfaction ratings based on explicit criteria set forth by the company.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Attends mandatory training sessions to stay updated on product or company policy changes.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><span style=\"font-family: 'times new roman',serif;\">Uses company policies to determine if t</span>here can be an immediate resolution to a customer issue or if that issue requires managerial input.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Input&rsquo;s data into the company&rsquo;s EHR to keep each patient record updated.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Makes, changes, cancels, or edits appointments.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Transfers calls as appropriate using switchboard.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Strong communication and phone skills.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>History of success in customer service.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Solves customer issues.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Upsells customer accounts.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Maintains call center database.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Relay&rsquo;s information.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Upkeep of office equipment.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Attends educational offerings as appropriate.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Performs other duties and responsibilities as assigned.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>May occasionally need to travel from one clinic to another for coverage.</li></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong>Education &amp; Training</strong></span></span></p><ol style=\"list-style-type: decimal;margin-left:0.25in;\"><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>High school diploma or GED required; college degree preferred.</li></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong>Experience:</strong></span></span></p><ol><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>One to three years of progressive work experience in a medical office setting.</li></ol><p><span style=\"font-size: 18px;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>&nbsp;<strong>Requirements:</strong></span></span></p><ol style=\"margin-bottom:0in;list-style-type: decimal;margin-left:0.25in;\"><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Level 2 background clearance required&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Must have all necessary vaccinations, a PPD Test done upon hired.</li></ol></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201138378595_1",
    "postDate": "2026-04-06T10:46:00.000-04:00",
    "workLevelCode": {
      "shortName": "FullTime"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-04-06T10:46Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:06Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "592318"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Patient Supt Staff"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Call Center Representative",
    "clientRequisitionID": "1346",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Vero Beach",
          "postalCode": "32960",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": "Admin Bldgs, Vero Beach, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/592318?cid=e401ac7c-9263-421f-8bb0-0e9a531d685a&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 11441
  },
  "detail_errors": []
}