Home › Companies › Crafty › Client Operations Manager I
Client Operations Manager I
Crafty · Miami, FL, United States · Remote · Active · $70,000–$80,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Crafty |
| Title | Client Operations Manager I |
| Normalized title | - |
| Department / team | Client Operations |
| Location | Miami, FL, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $70,000–$80,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-22 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Crafty. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Miami. | Open |
| Department jobs | Active postings in Client Operations. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Crafty |
| Source | 16be7a3d-e2dc-4d20-87dd-e3b4d5eb739c |
| ATS provider | Rippling ATS |
Description
company
Who We Are:
Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.
Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!
role
The Role:
Miami, FL
Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the Florida Market. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, and client growth.
This role is a salaried position within Crafty. The role supports multiple clients across the Miami market and is primarily remote, with 25–30% travel required.
Required Qualifications
Client Obsessed Client Understanding: Proactively anticipates and responds to client needs and preferences, ensuring personalized and positive interactions. Patience and Eagerness to Learn: Actively seeks feedback from clients, showing a strong desire to grow skills and improve service quality. Proactive Service: Often identifies opportunities to surprise and delight clients with personalized and considerate service, going beyond basic expectations. Effective Communicator Interpersonal Communication: Establishes and maintains positive relationships with clients and team members by actively listening, showing empathy, and providing constructive feedback. Models effective client interaction techniques with tact and respect, fostering a collaborative environment. Verbal Communication: Communicates information and instructions clearly and confidently to ensure mutual understanding. Delivers excellent customer service by providing clear explanations and addressing inquiries or concerns efficiently to meet client expectations. Written Communication: Produces well-structured, clear, and concise written communications, including emails and documentation. Ensures accuracy and attention to detail in written interactions to maintain smooth operations and high client satisfaction. Operationally Sound Resource Optimization: Utilizes Crafty platform tools and data to optimize resource allocation, focusing on enhancing operational efficiency and mentoring team members in effective resource management techniques. Workflow Design and Coordination: Designs and coordinates workflows to maximize efficiency and alignment with strategic objectives, ensuring smooth operational execution. Proactive Issue Management: Proactively identifies and resolves operational challenges to maintain seamless daily operations. Capable of recognizing when issues require escalation to management for resolution. Reliable Accountability: Demonstrates a strong commitment to assigned tasks and responsibilities, ensuring timely and accurate completion. Takes ownership of tasks and holds oneself accountable for delivering quality results. Time Management: Prioritizes tasks effectively to meet deadlines despite interruptions, demonstrating reliability and punctuality. Sets a positive example of time management and encourages team members to manage their time efficiently. Consistency: Maintains consistent performance in meeting service standards and operational goals. Strives to exceed expectations in daily tasks, contributing to overall team success. Seeks opportunities to improve processes and enhance operational effectiveness. Resilient Adaptability: Seamlessly adapts to changes in product offerings, processes, and customer preferences for multiple clients within their portfolio. Proactivity: Foresees potential challenges and addresses emerging issues before they affect operations. Problem-solving: Finds creative solutions to complex problems. Attitude and Perseverance: Exemplifies a positive and steadfast attitude during critical situations. Ability to travel for Crafty when needed; sometimes out of market and sometimes out of country. Collaborative Team-oriented: Exhibit effective collaboration skills by working cross collaboratively with other departments to achieve common objectives. Actively engage in team discussions, contribute insights, and support team initiatives. Feedback: Provide thoughtful feedback to peers and receive feedback positively in order to contribute to your growth in a collaborative setting that achieves shared objectives. Autonomy Ownership: Provides clear expectations, support, and guidance while encouraging independent decision-making and exploration of new approaches. Holds team accountable to set responsibilities and goals. Continuous Improvement: Delegates tasks and projects appropriately, empowering team members to take ownership and identify opportunities for continuous improvement. Business Oriented Strategic Thinking: Aligns team activities with departmental objectives and understands how they contribute to the company's overall goals. Begins to identify opportunities to improve operational efficiency or client service within the existing framework. Ideal Experience
Proven Scale: Experience overseeing a book of business and driving measurable results. People First: A manager who knows how to recruit, develop, and retain top-tier talent. Hospitality DNA: Extensive F&B or Hospitality experience—you know exactly what a "great" program looks like and how to execute it. The "Builder" Mentality: Experience navigating the chaos of a scaling company; you’re comfortable drafting the blueprint (SOPs) while the house is being built. Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Role Goals:
Goal #1: Maintain Client Retention
Maintain 93% annual dollar retention across all portfolio accounts — measured by monthly retention reporting reviewed with the General Manager. Goal #2: Drive Budget Utilization
Achieve 99% budget utilization across all portfolio accounts — measured via Core and Tableau reporting reviewed monthly. Goal #3: Deliver an Exceptional Onsite Experience
Complete quarterly onsite visits to all client sites to build relationships, assess site quality against the Crafty Standard, and deliver documented improvements from QC findings — tracked by visit completion rate and QC action items resolved. Goal #4 (AI): Leverage AI to Drive Operational Efficiency
By EOY, leverage AI tools to streamline recurring admin tasks — including shift summaries, client communications, and reporting — reducing time spent on administrative work by at least 20%, as measured by a self-reported time audit reviewed at Q2 and Q4, with time saved reprioritized toward higher-value client activities.
What we offer:
Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart people who work incredibly hard and have fun along the way.
We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!
Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.
Our compensation for this role includes a base salary of $70,000 - $80,000, with the potential for an additional 15% in variable compensation. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.
Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.
Full job record
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| Provider | rippling |
| Provider Job Key | 6e88b650-ab48-45bd-a9e0-72303cd86d85 |
| Title | Client Operations Manager I |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Miami, FL, United States |
| Department | Client Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | FL |
| City | Miami |
| Salary Raw | compensation for this role includes a base salary of $70,000 - $80,000, with the potential for an additional 15% in variable compensation |
| Salary Min | 70,000 |
| Salary Max | 80,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/crafty/jobs/6e88b650-ab48-45bd-a9e0-72303cd86d85 |
| Apply URL | https://ats.rippling.com/crafty/jobs/6e88b650-ab48-45bd-a9e0-72303cd86d85 |
| First Seen At | 2026-05-29 07:10:02Z |
| Last Seen At | 2026-06-06 19:25:10Z |
| Last Checked At | 2026-06-06 19:25:10Z |
| Last Changed At | 2026-06-06 19:25:10Z |
| Inactive At | — |
| Source Posted At | 2026-05-22 19:14:53Z |
| Source Updated At | — |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">The Role:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Miami, FL</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the Florida Market. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, and client growth.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This role is a salaried position within Crafty. The role supports multiple clients across the Miami market and is primarily remote, with 25–30% travel required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Required Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Client Obsessed</span></li><li style=\"list-style:none;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Client Understanding: Proactively anticipates and responds to client needs and preferences, ensuring personalized and positive interactions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Patience and Eagerness to Learn: Actively seeks feedback from clients, showing a strong desire to grow skills and improve service quality.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proactive Service: Often identifies opportunities to surprise and delight clients with personalized and considerate service, going beyond basic expectations.</span></li></ul></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Effective Communicator</span></li><li style=\"list-style:none;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Interpersonal Communication: Establishes and maintains positive relationships with clients and team members by actively listening, showing empathy, and providing constructive feedback. Models effective client interaction techniques with tact and respect, fostering a collaborative environment.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Verbal Communication: Communicates information and instructions clearly and confidently to ensure mutual understanding. Delivers excellent customer service by providing clear explanations and addressing inquiries or concerns efficiently to meet client expectations.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Written Communication: Produces well-structured, clear, and concise written communications, including emails and documentation. Ensures accuracy and attention to detail in written interactions to maintain smooth operations and high client satisfaction.</span></li></ul></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Operationally Sound</span></li><li style=\"list-style:none;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Resource Optimization: Utilizes Crafty platform tools and data to optimize resource allocation, focusing on enhancing operational efficiency and mentoring team members in effective resource management techniques.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Workflow Design and Coordination: Designs and coordinates workflows to maximize efficiency and alignment with strategic objectives, ensuring smooth operational execution.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proactive Issue Management: Proactively identifies and resolves operational challenges to maintain seamless daily operations. Capable of recognizing when issues require escalation to management for resolution.</span></li></ul></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Reliable</span></li><li style=\"list-style:none;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Accountability: Demonstrates a strong commitment to assigned tasks and responsibilities, ensuring timely and accurate completion. Takes ownership of tasks and holds oneself accountable for delivering quality results.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Time Management: Prioritizes tasks effectively to meet deadlines despite interruptions, demonstrating reliability and punctuality. Sets a positive example of time management and encourages team members to manage their time efficiently.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Consistency: Maintains consistent performance in meeting service standards and operational goals. Strives to exceed expectations in daily tasks, contributing to overall team success. 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Holds team accountable to set responsibilities and goals.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Continuous Improvement: Delegates tasks and projects appropriately, empowering team members to take ownership and identify opportunities for continuous improvement.</span></li></ul></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Business Oriented</span></li><li style=\"list-style:none;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strategic Thinking: Aligns team activities with departmental objectives and understands how they contribute to the company's overall goals. Begins to identify opportunities to improve operational efficiency or client service within the existing framework.</span></li></ul></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Ideal Experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Proven Scale:</strong></b><span style=\"white-space:pre-wrap;\"> Experience overseeing a book of business and driving measurable results.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">People First:</strong></b><span style=\"white-space:pre-wrap;\"> A manager who knows how to recruit, develop, and retain top-tier talent.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Hospitality DNA:</strong></b><span style=\"white-space:pre-wrap;\"> Extensive F&B or Hospitality experience—you know exactly what a \"great\" program looks like and how to execute it.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">The \"Builder\" Mentality:</strong></b><span style=\"white-space:pre-wrap;\"> Experience navigating the chaos of a scaling company; you’re comfortable drafting the blueprint (SOPs) while the house is being built.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"white-space:pre-wrap;\">Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.</em></i></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Role Goals:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Goal #1: Maintain Client Retention</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain 93% annual dollar retention across all portfolio accounts — measured by monthly retention reporting reviewed with the General Manager.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Goal #2: Drive Budget Utilization</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Achieve 99% budget utilization across all portfolio accounts — measured via Core and Tableau reporting reviewed monthly. </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Goal #3: Deliver an Exceptional Onsite Experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Complete quarterly onsite visits to all client sites to build relationships, assess site quality against the Crafty Standard, and deliver documented improvements from QC findings — tracked by visit completion rate and QC action items resolved.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Goal #4 (AI): Leverage AI to Drive Operational Efficiency</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">By EOY, leverage AI tools to streamline recurring admin tasks — including shift summaries, client communications, and reporting — reducing time spent on administrative work by at least 20%, as measured by a self-reported time audit reviewed at Q2 and Q4, with time saved reprioritized toward higher-value client activities.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">What we offer:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart people who work incredibly hard and have fun along the way.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Our compensation for this role includes a base salary of $70,000 - $80,000, with the potential for an additional 15% in variable compensation. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"white-space:pre-wrap;\">Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.</em></i></p>",
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