Guest Service Representative

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    "requisitionDescription": "<div><div><div><div><p><span style=\"color: black;background-color: white;font-size: 12pt;font-family: Arial, sans-serif;\">Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental.</span> <span style=\"color: black;background-color: white;font-size: 12pt;font-family: Arial, sans-serif;\">If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!</span>&nbsp;</p>\n<p></p>\n<p><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded.</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Ensures clear communication with guests<br>during the arrival and departure experience, phone interactions as well as general requests from guests.</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Be well versed in promotions, events, pricing, and sales strategy to meet the guest’s request.</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Efficiently handles all payments received.</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Ensures key control as well as other systems and procedures are in place and followed for guest safety and security.</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues.</span>&nbsp;&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">QUALIFICATIONS: </span>&nbsp;</p>\n<ul>\n<li dir = \"auto\"><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Previous customer service experience.</span>&nbsp;</li>\n<li dir = \"auto\"><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Excellent computer and typing skills are required. </span>&nbsp;</li>\n<li dir = \"auto\"><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Ability to communicate effectively with the public and other Team Members.</span>&nbsp;</li>\n</ul>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,<br>sexual orientation, gender identity, disability or protected veteran status.</span>&nbsp;&nbsp;</p>\n</div></div></div></div>\n",
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