On Site Help Desk - Application Support

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  "location": {
    "raw": "Wall Township, New Jersey, 07727, United States",
    "city": "Wall Township",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:26:07.441Z",
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    "included": true,
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      "country": "United States",
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    "countries": [
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  "remote_policy": "remote",
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    "id": "42",
    "isRemote": null,
    "location": {
      "city": "Wall Township",
      "state": "New Jersey"
    },
    "atsLocation": {
      "city": null,
      "state": null,
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    "jobOpeningName": "On Site Help Desk - Application Support",
    "departmentLabel": "Xcelerator Support",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Wall Township",
      "state": "New Jersey",
      "postalCode": "07727",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-05",
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    "description": "<p><span style=\"font-weight: bold\">DESCRIPTION:</span></p>\n<p><br></p>\n<p>On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings.  You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">RESPONSIBILITIES:</span></p>\n<p><br></p>\n<ul>\n<li>Troubleshoot &amp; resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers</li>\n<li>Follow up on outstanding requests and ensure timely resolution</li>\n<li>Perform Quality Assurance testing on new application versions</li>\n<li>Execute application updates and configuration in accordance with Key Software standards</li>\n<li>Train oncoming customers in setup and use of the application</li>\n<li>Perform other support related duties as assigned</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">BASIC QUALIFICATIONS:</span></p>\n<p><br></p>\n<ul>\n<li>Must have strong written and verbal communication skills</li>\n<li>Motivated to learn and grow and to accept new challenges</li>\n<li>Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)</li>\n<li>Strong customer service and troubleshooting skills</li>\n<li>Must be available for occasional scheduled and non-scheduled critical overtime/afterhours<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">PREFERRED QUALIFICATIONS:</span></p>\n<p><br></p>\n<ul>\n<li>2 years+ experience in technology Help Desk strongly preferred</li>\n<li>Experience with  MSSQL</li>\n<li>Experience with webhooks and APIs</li>\n<li>Working knowledge of HTML</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">BENEFITS:</span></p>\n<p><br></p>\n<ul>\n<li>Opportunities for growth and advancement</li>\n<li>Health, Dental, LTD and Life</li>\n<li>Paid time off</li>\n<li>401k with employer match</li>\n<li>Friendly, casual, professional atmosphere</li>\n<li>Excellent compensation</li>\n<li>Enjoy working with cutting edge tools</li>\n<li>Industry leading 23-year-young company</li>\n</ul>",
    "compensation": "47,000",
    "departmentId": "18455",
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    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "On Site Help Desk - Application Support",
    "departmentLabel": "Xcelerator Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://keysoftwaresystems.bamboohr.com/careers/42",
    "employmentStatusLabel": "Full-Time"
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