HAL - Travel Guide

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  "last_changed_at": "2026-05-31T17:45:45.285Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Global, New York",
    "city": "Global",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
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    "countries": [
      "United States"
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  "workplace_type": "on_site",
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{
  "id": "311845",
  "job": {
    "id": "326454",
    "division": {
      "id": "208",
      "name": "Hotel"
    },
    "department": {
      "id": "12054",
      "name": "Entertainment"
    },
    "requisition_id": "SEA REQ-3058",
    "structure_custom_group_one": {
      "id": "1050",
      "name": "Holland America Line",
      "title": "Brand"
    }
  },
  "url": "https://hollandamericagroup.pinpointhq.com/en/postings/ca323f62-f933-40f6-b98a-76bc9256f2c6",
  "path": "/en/postings/ca323f62-f933-40f6-b98a-76bc9256f2c6",
  "title": "HAL - Travel Guide",
  "benefits": null,
  "location": {
    "id": "6459",
    "city": "New York",
    "name": "Global",
    "province": "New York",
    "postal_code": ""
  },
  "deadline_at": null,
  "description": "<div><!--block--><br>The <strong>Travel Guide </strong>is a key onboard expert, delivering engaging, region-specific destination content that enhances the guest experience. This role is ideal for a passionate traveler with strong public speaking skills and the ability to bring destinations to life through storytelling, presentations, and guest interactions. From port talks and scenic narrations to in-depth Q&amp;A sessions, the Travel Guide ensures guests feel informed, excited, and prepared for their journey ashore.<br><br></div><div><!--block--><br>Reporting to the Entertainment Director, the Travel Guide collaborates with the Shore Excursions and Entertainment teams to curate accurate, high-quality content that aligns with the company’s luxury standards. This position requires strong research skills, adaptability to last-minute itinerary changes, and a commitment to delivering informative and engaging enrichment programming. If you have experience in travel, hospitality, or education and a talent for captivating an audience, this is an opportunity to inspire exploration and elevate the guest experience at sea.<br><br></div>",
  "compensation": null,
  "reporting_to": "Entertainment Director",
  "workplace_type": "onsite",
  "benefits_header": null,
  "employment_type": "fixed_term_contract",
  "workplace_type_text": "Onsite",
  "compensation_maximum": null,
  "compensation_minimum": null,
  "compensation_visible": false,
  "employment_type_text": "Fixed Term Contract",
  "key_responsibilities": "<ul><li><!--block-->Deliver engaging port talks, scenic narrations, and enrichment presentations tailored to each destination.</li><li><!--block-->Research and maintain up-to-date knowledge on ports of call, including historical, cultural, and logistical details.</li><li><!--block-->Host Q&amp;A sessions and dedicated desk hours to assist guests with destination-related inquiries.</li><li><!--block-->Collaborate with the Cruise Director to plan and schedule presentations.</li><li><!--block-->Ensure accuracy and consistency in destination content, aligning with company standards.</li><li><!--block-->Work with the Production Stage Manager to rehearse and execute World Stage presentations.</li><li><!--block-->Oversee the creation and distribution of Port Essentials, Port Guides, and maps in coordination with onboard teams.</li><li><!--block-->Assist guests at the gangway, providing information and support as they embark on their shore experiences.</li><li><!--block-->Adapt to last-minute itinerary changes, ensuring all content remains relevant and informative.</li><li><!--block-->Maintain a professional, approachable presence and serve as a knowledgeable brand ambassador.</li></ul><div><!--block--><br></div>",
  "compensation_currency": null,
  "compensation_frequency": null,
  "skills_knowledge_expertise": "<div><!--block--><strong><br>Minimum Required Experience:<br></strong><br></div><ul><li><!--block-->Bachelor’s degree in travel, hospitality, communications, education, or a related field, or equivalent professional experience in destination enrichment, tourism, or public speaking.</li><li><!--block-->Previous experience in travel, tourism, public speaking, or guest enrichment within the cruise or hospitality industry.</li><li><!--block-->Strong research and analytical skills to ensure accurate and engaging destination content.</li><li><!--block-->Exceptional public speaking and storytelling skills, with the ability to engage diverse audiences.</li><li><!--block-->Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook) and experience managing digital presentations.</li><li><!--block-->Ability to work independently while collaborating with multiple departments onboard.</li><li><!--block-->High level of organization and attention to detail, ensuring content aligns with company standards.</li><li><!--block-->Strong interpersonal skills, with the ability to interact confidently with guests, colleagues, and leadership.</li><li><!--block-->Flexibility to adapt to itinerary changes, schedule adjustments, and evolving guest needs.</li></ul><div><!--block--><strong><br>Preferred Experience:<br></strong><br></div><ul><li><!--block-->Two or more years of experience in the cruise, travel, or hospitality industry.</li><li><!--block-->Background in destination marketing, tourism education, or content creation.</li><li><!--block-->Experience delivering live presentations, lectures, or guided tours to diverse audiences.</li><li><!--block-->Familiarity with cruise itineraries, port logistics, and international travel regulations.</li><li><!--block-->Experience working in fast-paced, multi-disciplinary environments requiring high levels of adaptability and professionalism.</li><li><!--block-->Working knowledge of additional digital content or presentation tools beyond Microsoft Office.</li></ul>",
  "key_responsibilities_header": "Key Job Responsibilities",
  "skills_knowledge_expertise_header": "Experience"
}