Program Manager-Housing Retention II (84787)

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    "jobId": 664146,
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    "jobTitle": "Program Manager-Housing Retention II (84787)",
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    "description": "<p><img alt=\"HomeFirstLogoMain_DarkBlue.png\" src=\"https://static.wixstatic.com/media/a5829f_7a43a822ef134996b9980e85efc9447e~mv2.png/v1/fill/w_272,h_65,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" /></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Position</b>: Program Manager, Housing Retention</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Reports to</b>: Director of Housing Retention Services</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Location:</b> San Jose, CA</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Type:</b> Exempt, Full Time</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Compensation:</b> $103,744.37 Annually</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>ABOUT HOMEFIRST</b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>OUR VALUES</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><i>Kindness</i></b><i>: We act with empathy toward others.</i></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><i>Passion</i></b><i>: We ignite change to fulfill our mission.</i></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><i>Excellence</i></b><i>: We deliver exceptional service to our communities.</i></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>POSITION OVERVIEW</b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">The goal of HomeFirst’s Housing Retention Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, case management, landlord mediation, community-based activities, and other supports to program participants. The Housing Retention Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in program, recidivism, and cumulative program exits into permanent housing among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">The Housing Retention Manager is committed to the principles of Housing First and Harm Reduction and demonstrates that commitment through their proactive and creative approach to program interventions. They recognize the time sensitivity required to support households in crisis to maintain or secure housing stability and exercise empathy toward the people we serve. The needs of the program, community partners, and population may compete, and the Housing Retention Manager is skilled in mediating conflicting demands and de-escalating challenges. They are professional representatives of the agency and can communicate persuasively when needed to enhance partnership opportunities or resolve crises. HomeFirst is a diverse company in a diverse field, and the Housing Retention Manager desires to work with people from a variety of social and economic backgrounds. </span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>REPORTING RELATIONSHIPS</b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">The position reports to Director, Housing Retention Services. </span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>PRIMARY RESPONSIBILITIES</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Ensure effective service delivery as measured by achievement of program targets.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Oversee that all documentation for the program is conducted appropriately within agency, licensing, contract, and program guidelines, including MediCal requirements as needed.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Adhere to task completion deadlines.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Independently manage the day-to-day operations of assigned programs through supervision of all assigned staff, including:</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Assist Case Managers and/or Support Specialists in maintaining a case load.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Provide recruitment, hiring, and training of program staff.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Work with staff to maintain thorough, accurate records of case management activities</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Organize the work of the program and delegate responsibility to staff members, as appropriate.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Assess the follow-up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Lead regularly scheduled team meetings to support program operation, including client case conferencing</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Communicate and collaborate effectively with contract monitors and partners.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Ensure service integration with Santa Clara County’s CoC, including Permanent Supportive Housing and Homelessness Prevention systems</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Advocate on behalf of program participants as needed.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Participate in program design and development, including the upkeep of operations manuals, as needed.</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px;\"> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">General</span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Attend all job-related meetings, including program staff meetings and agency or system-wide meetings.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Participate in opportunities for learning and skill maintenance/development, including internal and external trainings and workshops.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Maintain professional relations and conduct.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Utilize supervision appropriately, maintaining open lines of communication and providing updates on individuals.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Be available after hours for support during crisis situations, as needed.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Assist with other duties assigned.</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px;\"> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>COMPETENCIES</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Excellence: </b>Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Collaboration: </b>Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Diversity &amp; Inclusion:</b> Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Managing Performance: </b>Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Empowering &amp; Developing Others: </b>Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively<b>.</b></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Managing Change: </b>Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Risk Management: </b>Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Technical Expertise: </b>Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Customer Service: </b>Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Planning and Organizing: </b>Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b>Critical Thinking:</b> Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>BENEFITS</b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>ORGANIZATIONAL EQUITY STATEMENT</b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>",
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We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\nThe goal of HomeFirst’s Housing Retention Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, case management, landlord mediation, community-based activities, and other supports to program participants. The Housing Retention Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in program, recidivism, and cumulative program exits into permanent housing among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.\\n\\nThe Housing Retention Manager is committed to the principles of Housing First and Harm Reduction and demonstrates that commitment through their proactive and creative approach to program interventions. They recognize the time sensitivity required to support households in crisis to maintain or secure housing stability and exercise empathy toward the people we serve. The needs of the program, community partners, and population may compete, and the Housing Retention Manager is skilled in mediating conflicting demands and de-escalating challenges. They are professional representatives of the agency and can communicate persuasively when needed to enhance partnership opportunities or resolve crises. HomeFirst is a diverse company in a diverse field, and the Housing Retention Manager desires to work with people from a variety of social and economic backgrounds. \\n\\n \\n\\nREPORTING RELATIONSHIPS\\n\\nThe position reports to Director, Housing Retention Services. \\n\\n \\n\\nPRIMARY RESPONSIBILITIES\\n\\n\\n\\tEnsure effective service delivery as measured by achievement of program targets.\\n\\tOversee that all documentation for the program is conducted appropriately within agency, licensing, contract, and program guidelines, including MediCal requirements as needed.\\n\\tAdhere to task completion deadlines.\\n\\tIndependently manage the day-to-day operations of assigned programs through supervision of all assigned staff, including:\\n\\tAssist Case Managers and/or Support Specialists in maintaining a case load.\\n\\tMonitor and evaluate staff performance to ensure compliance with all expectations and standards of practice.\\n\\tProvide recruitment, hiring, and training of program staff.\\n\\tWork with staff to maintain thorough, accurate records of case management activities\\n\\tOrganize the work of the program and delegate responsibility to staff members, as appropriate.\\n\\tAssess the follow-up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals.\\n\\tLead regularly scheduled team meetings to support program operation, including client case conferencing\\n\\tCommunicate and collaborate effectively with contract monitors and partners.\\n\\tEnsure service integration with Santa Clara County’s CoC, including Permanent Supportive Housing and Homelessness Prevention systems\\n\\tAdvocate on behalf of program participants as needed.\\n\\tParticipate in program design and development, including the upkeep of operations manuals, as needed.\\n\\n\\n \\n\\nGeneral\\n\\n\\n\\tAttend all job-related meetings, including program staff meetings and agency or system-wide meetings.\\n\\tParticipate in opportunities for learning and skill maintenance/development, including internal and external trainings and workshops.\\n\\tMaintain professional relations and conduct.\\n\\tUtilize supervision appropriately, maintaining open lines of communication and providing updates on individuals.\\n\\tBe available after hours for support during crisis situations, as needed.\\n\\tAssist with other duties assigned.\\n\\n\\n \\n\\nCOMPETENCIES\\n\\n\\n\\tExcellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.\\n\\tCollaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.\\n\\tDiversity &amp; Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.\\n\\tManaging Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.\\n\\tEmpowering &amp; Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.\\n\\tManaging Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.\\n\\tRisk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.\\n\\tTechnical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.\\n\\tCustomer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.\\n\\tPlanning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.\\n\\tCritical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.\\n\\n\\n \\n\\n \\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.\\n\\n \\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\n \\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.\\n\\n QualificationsQUALIFICATIONS (YOU HAVE)\\n\\nEducation and Experience\\n\\n\\n\\tBachelors degree in Social Work or related field human services field preferred; Bachelors may be substituted by 2 years relevant work experience and/or lived experience.\\n\\t3 years relevant work experience. \\n\\tMinimum of 1 year demonstrated leadership experience.\\n\\tExperience serving people at-risk of losing their housing or currently homeless preferred.\\n\\n\\nSkills, Abilities, Knowledge\\n\\n\\n\\tBilingual Spanish or Vietnamese speaking or bicultural preferred, not required.\\n\\tStrong written and oral communication skills\\n\\tInterest in developing relationships with community partners and outside agencies\\n\\tAbility to manage multiple projects concurrently and be flexible with priorities.\\n\\tDemonstrated ability to develop and maintain priorities and meet established deadlines.\\n\\tExceptional organizational skills\\n\\tStrong sense of accountability\\n\\tAbility to present oneself and the agency professionally to internal and external audiences.\\n\\tAbility to work as a member of a team and can set and meet individual goals.\\n\\tAbility to work with people of diverse socio-economic backgrounds.\\n\\n\\nOther\\n\\n\\n\\tCurrent and valid CA Drivers License, ability to be added onto Agency insurance to drive Fleet Vehicles\\n\\tReliable transportation\\n\\tAble to perform sedentary work;\\n\\tAble to lift up to 30 lbs. on occasion;\\n\\tAbility to use keyboard and read computer screens for extended periods;\\n\\tAble to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;\\n\",\"responsibilities\":\"\\n\\nPosition: Program Manager, Housing Retention\\n\\nReports to: Director of Housing Retention Services\\n\\nLocation: San Jose, CA\\n\\nType: Exempt, Full Time\\n\\nCompensation: $103,744.37 Annually\\n\\n \\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\nThe goal of HomeFirst’s Housing Retention Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, case management, landlord mediation, community-based activities, and other supports to program participants. The Housing Retention Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in program, recidivism, and cumulative program exits into permanent housing among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.\\n\\nThe Housing Retention Manager is committed to the principles of Housing First and Harm Reduction and demonstrates that commitment through their proactive and creative approach to program interventions. They recognize the time sensitivity required to support households in crisis to maintain or secure housing stability and exercise empathy toward the people we serve. The needs of the program, community partners, and population may compete, and the Housing Retention Manager is skilled in mediating conflicting demands and de-escalating challenges. They are professional representatives of the agency and can communicate persuasively when needed to enhance partnership opportunities or resolve crises. HomeFirst is a diverse company in a diverse field, and the Housing Retention Manager desires to work with people from a variety of social and economic backgrounds. \\n\\n \\n\\nREPORTING RELATIONSHIPS\\n\\nThe position reports to Director, Housing Retention Services. \\n\\n \\n\\nPRIMARY RESPONSIBILITIES\\n\\n\\n\\tEnsure effective service delivery as measured by achievement of program targets.\\n\\tOversee that all documentation for the program is conducted appropriately within agency, licensing, contract, and program guidelines, including MediCal requirements as needed.\\n\\tAdhere to task completion deadlines.\\n\\tIndependently manage the day-to-day operations of assigned programs through supervision of all assigned staff, including:\\n\\tAssist Case Managers and/or Support Specialists in maintaining a case load.\\n\\tMonitor and evaluate staff performance to ensure compliance with all expectations and standards of practice.\\n\\tProvide recruitment, hiring, and training of program staff.\\n\\tWork with staff to maintain thorough, accurate records of case management activities\\n\\tOrganize the work of the program and delegate responsibility to staff members, as appropriate.\\n\\tAssess the follow-up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals.\\n\\tLead regularly scheduled team meetings to support program operation, including client case conferencing\\n\\tCommunicate and collaborate effectively with contract monitors and partners.\\n\\tEnsure service integration with Santa Clara County’s CoC, including Permanent Supportive Housing and Homelessness Prevention systems\\n\\tAdvocate on behalf of program participants as needed.\\n\\tParticipate in program design and development, including the upkeep of operations manuals, as needed.\\n\\n\\n \\n\\nGeneral\\n\\n\\n\\tAttend all job-related meetings, including program staff meetings and agency or system-wide meetings.\\n\\tParticipate in opportunities for learning and skill maintenance/development, including internal and external trainings and workshops.\\n\\tMaintain professional relations and conduct.\\n\\tUtilize supervision appropriately, maintaining open lines of communication and providing updates on individuals.\\n\\tBe available after hours for support during crisis situations, as needed.\\n\\tAssist with other duties assigned.\\n\\n\\n \\n\\nCOMPETENCIES\\n\\n\\n\\tExcellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.\\n\\tCollaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.\\n\\tDiversity &amp; Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.\\n\\tManaging Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.\\n\\tEmpowering &amp; Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.\\n\\tManaging Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.\\n\\tRisk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.\\n\\tTechnical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.\\n\\tCustomer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.\\n\\tPlanning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.\\n\\tCritical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.\\n\\n\\n \\n\\n \\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.\\n\\n \\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\n \\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.\\n\\n \",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"HomeFirst\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D5CCEE08944274A96388058FB68F1A82\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3150 Almaden Expy\",\"addressLocality\":\"San Jose\",\"addressRegion\":\"CA\",\"postalCode\":95118,\"addressCountry\":\"USA\"}},\"qualifications\":\"QUALIFICATIONS (YOU HAVE)\\n\\nEducation and Experience\\n\\n\\n\\tBachelors degree in Social Work or related field human services field preferred; Bachelors may be substituted by 2 years relevant work experience and/or lived experience.\\n\\t3 years relevant work experience. \\n\\tMinimum of 1 year demonstrated leadership experience.\\n\\tExperience serving people at-risk of losing their housing or currently homeless preferred.\\n\\n\\nSkills, Abilities, Knowledge\\n\\n\\n\\tBilingual Spanish or Vietnamese speaking or bicultural preferred, not required.\\n\\tStrong written and oral communication skills\\n\\tInterest in developing relationships with community partners and outside agencies\\n\\tAbility to manage multiple projects concurrently and be flexible with priorities.\\n\\tDemonstrated ability to develop and maintain priorities and meet established deadlines.\\n\\tExceptional organizational skills\\n\\tStrong sense of accountability\\n\\tAbility to present oneself and the agency professionally to internal and external audiences.\\n\\tAbility to work as a member of a team and can set and meet individual goals.\\n\\tAbility to work with people of diverse socio-economic backgrounds.\\n\\n\\nOther\\n\\n\\n\\tCurrent and valid CA Drivers License, ability to be added onto Agency insurance to drive Fleet Vehicles\\n\\tReliable transportation\\n\\tAble to perform sedentary work;\\n\\tAble to lift up to 30 lbs. on occasion;\\n\\tAbility to use keyboard and read computer screens for extended periods;\\n\\tAble to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;\\n\",\"experienceRequirements\":\"QUALIFICATIONS (YOU HAVE)\\n\\nEducation and Experience\\n\\n\\n\\tBachelors degree in Social Work or related field human services field preferred; Bachelors may be substituted by 2 years relevant work experience and/or lived experience.\\n\\t3 years relevant work experience. \\n\\tMinimum of 1 year demonstrated leadership experience.\\n\\tExperience serving people at-risk of losing their housing or currently homeless preferred.\\n\\n\\nSkills, Abilities, Knowledge\\n\\n\\n\\tBilingual Spanish or Vietnamese speaking or bicultural preferred, not required.\\n\\tStrong written and oral communication skills\\n\\tInterest in developing relationships with community partners and outside agencies\\n\\tAbility to manage multiple projects concurrently and be flexible with priorities.\\n\\tDemonstrated ability to develop and maintain priorities and meet established deadlines.\\n\\tExceptional organizational skills\\n\\tStrong sense of accountability\\n\\tAbility to present oneself and the agency professionally to internal and external audiences.\\n\\tAbility to work as a member of a team and can set and meet individual goals.\\n\\tAbility to work with people of diverse socio-economic backgrounds.\\n\\n\\nOther\\n\\n\\n\\tCurrent and valid CA Drivers License, ability to be added onto Agency insurance to drive Fleet Vehicles\\n\\tReliable transportation\\n\\tAble to perform sedentary work;\\n\\tAble to lift up to 30 lbs. on occasion;\\n\\tAbility to use keyboard and read computer screens for extended periods;\\n\\tAble to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;\\n\",\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"4 Year Degree\"}",
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