Manager, Provider Implementation

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  "source_hash": "ca476b534b14a09fdf994f854f6b4067949e420119130ced18102dc733f1bb12",
  "last_changed_at": "2026-05-29T07:02:21.354Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Greater Minneapolis-St. Paul Area",
    "city": "Greater Minneapolis-St. Paul Area",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 120000,
  "salary_min": 100000,
  "inferred_at": "2026-06-06T20:03:04.230Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Greater Minneapolis-St. Paul Area",
      "city": "Greater Minneapolis-St. Paul Area",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Essential Job Duties",
      "content": "\n<li><strong>Portfolio Monitoring &amp; Intervention</strong></li>\n<li>Maintain awareness of the implementation portfolio and monitor projects for early indicators of delay, risk, or disengagement.</li>\n<li>Intervene in customer engagements when projects trend outside milestone windows.</li>\n<li>Require corrective action plans from Project Managers and verify execution progress.</li>\n<li>Escalate and resolve blockers before materially impacting timelines or customer outcomes.</li>\n<li>Drive structured risk management practices across the team.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Performance Management &amp; Accountability</strong></li>\n<li>Hold Project Managers accountable for milestone adherence, activity quality, customer responsiveness, and forward progress.</li>\n<li>Conduct frequent execution reviews focused on actions taken and measurable outcomes.</li>\n<li>Identify underperformance early and coach or course-correct appropriately.</li>\n<li>Establish clear expectations for pace, ownership, and customer guidance.</li>\n<li>Reinforce a culture where missed milestones trigger structured recovery plans.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Process Improvement &amp; Standardization</strong></li>\n<li>Analyze portfolio trends to identify recurring implementation challenges.</li>\n<li>Translate learnings into standardized implementation playbooks and intervention frameworks.</li>\n<li>Partner with Operations and Product to support development of automated workflows and risk signals.</li>\n<li>Refine implementation workflows to reduce variability and rework.</li>\n<li>Promote consistent execution standards across all customer segments.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>AI &amp; Scalable Operations</strong></li>\n<li>Leverage available AI tools and reporting systems to monitor portfolio health indicators.</li>\n<li>Identify opportunities to automate internal workflows and customer touchpoints where appropriate.</li>\n<li>Support implementation of scalable processes that improve predictability and speed-to-value.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Customer Outcomes &amp; Cross-Functional Collaboration</strong></li>\n<li>Accountable for implementation portfolio outcomes through transition to Client Success.</li>\n<li>Serve as escalation point for at-risk implementations.</li>\n<li>Partner cross-functionally to remove systemic barriers to delivery.</li>\n<li>Provide feedback to Product and Operations regarding recurring friction points.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Team Leadership</strong></li>\n<li>Develop Project Managers into proactive, accountable operators.</li>\n<li>Model urgency, clarity, and outcome ownership.</li>\n<li>Reinforce behaviors that drive measurable customer progress.</li>\n<li>Build a team culture centered on execution, discipline, and results.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Key Performance Outcomes</strong></li>\n<li>Reduction in abandoned implementations.</li>\n<li>Improved milestone adherence.</li>\n<li>Faster time-to-go-live and time-to-value.</li>\n<li>Improved early lifecycle adoption and retention.</li>\n<li>Increased standardization of implementation practices.</li>\n<li>Adoption of scalable workflow improvements.</li>\n"
    },
    {
      "text": "Other Job Duties",
      "content": "\n<li>Other duties as assigned by supervisor or HHAeXchange leader.</li>\n"
    },
    {
      "text": "Travel Requirements",
      "content": "\n<li>Travel 10-25%, including overnight travel</li>\n"
    },
    {
      "text": "Required Education, Experience, Certifications and Skills",
      "content": "\n<li><strong>Required</strong></li>\n<li>8–10 years of experience in SaaS implementations, onboarding, or customer delivery</li>\n<li>3–5 years managing project managers or delivery teams</li>\n<li>Experience managing multi-project portfolios</li>\n<li>Demonstrated ability to hold teams accountable to measurable performance outcomes</li>\n<li>Strong operational decision-making and risk management skills</li>\n<li>Bachelor’s degree or equivalent experience</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Preferred</strong></li>\n<li>Healthcare or homecare software experience</li>\n<li>Experience working across SMB to enterprise customer segments</li>\n<li>Experience building repeatable implementation processes</li>\n<li>Exposure to automation tools or AI-enabled workflow enhancements</li>\n<li>Experience improving retention or adoption outcomes</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Core Competencies</strong></li>\n<li>Execution discipline</li>\n<li>Operational ownership</li>\n<li>Decisiveness</li>\n<li>Risk anticipation</li>\n<li>Pattern recognition</li>\n<li>Continuous improvement</li>\n<li>Data-driven management</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1772750686078,
  "updatedAt": null,
  "categories": {
    "team": "Implementation - Provider",
    "location": "Greater Minneapolis-St. Paul Area",
    "commitment": "Full Time",
    "department": "Operations",
    "allLocations": [
      "Greater Minneapolis-St. Paul Area"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}