Business Operations Analyst

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    "ExternalDescriptionStr": "<p><strong>Get To Know Us!</strong></p><p>WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.</p><p><strong>What is your impact?</strong><br>The Business Operations Analyst is responsible for analysis and assessment of daily operational metrics, reports and projects servicing our client's needs. This position will support WebTPA's clinical department, Communitas, with a focus on maintaining operational procedures, project management, reporting, administrative tasks, and account implementation support.</p><p><strong>What Will You Be Doing:&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\">Provide analysis and reporting to support the clinical department within Communitas:&nbsp;</p><ul style=\"list-style-type: circle;\"><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Primary focus on continuous improvement to support needs and demands of clients.</p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Update process and procedures and overall administrative tasks.</p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Assist with clinical implementation as requested by Leadership.</p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Support training initiatives and tasks as needed within Communitas.</p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis.&nbsp;</p></li></ul></li><li>Address points of escalation by identifying root cause and analysis related to the day-to-day operations within Communitas.</li><li>Generate reports and data to identify trends and strategically partner with department leaders with a focus on current triggers including processes, procedures, and impact.&nbsp;</li><li>Enable growth and capabilities through streamlining processes and systems.&nbsp;</li><li>Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions.&nbsp;</li></ul><p><strong>Qualifications:</strong>&nbsp;</p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\">4+ years related work experience.&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Bachelor’s degree in Business Administration or related degree. Additional related equivalent work experience may substitute.&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Advanced reporting skills and significant experience working in Microsoft Word, Excel, and PowerPoint.</p></li><li><p style=\"margin-bottom: 0in;\">Ability to multitask, prioritize responsibilities, and take initiative with current projects.&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Demonstrated flexibility with changing responsibilities.</p></li><li><p style=\"margin-bottom: 0in;\">Proactive in asking questions, seeking clarification, and navigating ambiguity &nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Strong oral and written presentation/communication skills.</p></li><li><p style=\"margin-bottom: 0in;\">Comfortable working across operational areas within the organization with key decision makers and leadership&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Able to work in ambiguity and present information in a way for others to understand&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Masters Degree preferred&nbsp;</p></li></ul><p style=\"margin-bottom: 0in;\">&nbsp;</p><p><strong>What We Can Offer YOU!</strong></p><p>To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:</p><ul><li>Medical, dental, vision, life and global travel health insurance</li><li>Income protection benefits: life insurance, Short- and long-term disability programs</li><li>Leave programs to support personal circumstances.</li><li>Retirement Savings Plan includes employer contribution and employer match</li><li>Paid time off, volunteer time off, and 11 holidays</li><li>Additional voluntary benefits available and a comprehensive wellness program</li></ul><p>General Physical Demands<br>Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.&nbsp;<br><br>We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.</p>",
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