Customer Service Assistant

{
  "content_hash": "109a34c829549ceae609d04817b0925e36139747ab4569f0a620aacdf6e40990",
  "source_hash": "5c5ee44b0f748bff6b0302bdf4678b639d34730f718cbf621fd5032f17bb4595",
  "last_changed_at": "2026-06-05T02:27:28.548Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Houston, TX, US, Houston, TX",
    "city": "Houston",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-03T08:31:13.372Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Houston, TX, US, Houston, TX",
      "city": "Houston",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201427513880_1",
    "postDate": "2026-06-02T14:53:00.000-04:00",
    "workLevelCode": {
      "shortName": "Temp to Perm"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-02T14:53Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-03T04:31Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "566869"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Assistant",
    "clientRequisitionID": "3666",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Houston",
          "postalCode": "77060",
          "countrySubdivisionLevel1": {
            "codeValue": "TX"
          }
        },
        "nameCode": {
          "shortName": " Houston, TX, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><h2>🎉 Customer Service Assistant&nbsp;</h2><p>Are you <strong>detail-oriented</strong>, <strong>customer-service driven</strong>, and super adaptable? Do you enjoy <strong>multitasking</strong>, <strong>problem-solving</strong>, and thinking critically (without breaking a sweat)?</p><p><strong>U.S. Legal Support</strong> is looking for a <strong>Customer Service Assistant</strong> who&rsquo;s a proactive problem solver, an active listener, and an excellent communicator. If you bring a <strong>positive attitude</strong> and a passion for helping others, come join our legal services team <strong>onsite in Houston, TX.&nbsp;</strong></p><p>📍&nbsp;<strong>Location:</strong> Houston, TX<br>🕒 <strong>Schedule:</strong> Monday &ndash; Friday | 8:00 AM &ndash; 5:00 PM</p><hr><h2>🌟 What You&rsquo;ll Do (Your Daily &ldquo;Get-It-Done&rdquo; List)</h2><h3><strong>Customer Service Assistant Job Functions</strong></h3><ul><li>Support Client Service Specialists (CSS) with client communications to help obtain records</li><li>Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)</li><li>Manage incoming invoices and correspondence</li><li>Handle calls and emails from agents or field contacts</li><li>Research incomplete or missing contact information for facilities</li><li>Make expediting calls for urgent requests, client follow-ups, and problem records</li><li>Monitor and respond to CSR emails and voicemails</li><li>Troubleshoot and research missing records and escalate as needed</li></ul><hr><h2>💳 Custodian Invoicing (Accuracy = Your Superpower)</h2><ul><li>Confirm invoice amounts align with record request limits</li><li>Process payments via check or credit card</li><li>Log credit card payments and verify check clearances</li><li>Provide payment documentation for internal or client use</li></ul><hr><h2>✉️ Custodian Correspondence (Stay Organized, Stay Ahead)</h2><ul><li>Research purpose of correspondence</li><li>Coordinate directly with facilities or track items for internal CSR review</li></ul><hr><h2>🎁 Perks &amp; Benefits (Yes, Pets Count 🐾)</h2><p>We provide our Customer Service Assistants with <strong>family- and pet-friendly benefits</strong>, including <strong>Medical, Dental, Vision, Paid Parental Leave, LifeLock</strong>, fun team-building activities, and much more!</p><hr><h2>✅ Requirements (Nice &amp; Simple)</h2><p>To qualify, all you need is:</p><ul><li><strong>High school diploma</strong></li><li><strong>At least 2 years of customer service experience</strong></li><li>Ability to communicate effectively by <strong>phone and email</strong></li><li><strong>Legal or administrative experience</strong> is a plus!</li></ul><hr><h2>🚀 Apply Today!</h2><p>Discover why we recently earned the&nbsp;<strong>Happiest Employees Award</strong> two years in a row:<br>👉 https://www.comparably.com/companies/u-s-legal-support</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201427513880_1",
    "postDate": "2026-06-02T14:53:00.000-04:00",
    "workLevelCode": {
      "shortName": "Temp to Perm"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-02T14:53Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-03T04:31Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "566869"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Assistant",
    "clientRequisitionID": "3666",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Houston",
          "postalCode": "77060",
          "countrySubdivisionLevel1": {
            "codeValue": "TX"
          }
        },
        "nameCode": {
          "shortName": " Houston, TX, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/566869?cid=2e99fbf7-fb35-4e23-a3e9-d325f3ed4e7f&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 7341
  },
  "detail_errors": []
}