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Service Manager

Ada37992 B576 4dc3 A784 3e7179cef6d7 9201693260346 2 · Hudson, OH, US, Hudson, OH · Active · $45,000–$70,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAda37992 B576 4dc3 A784 3e7179cef6d7 9201693260346 2
TitleService Manager
Normalized title-
Department / team-
LocationHudson, OH, United States
Work model-
Employment typeFull Time
Salary$45,000–$70,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

CompanyAda37992 B576 4dc3 A784 3e7179cef6d7 9201693260346 2
Source35ab3f97-275c-4e5f-a9d5-0276ac8833ca
ATS providerADP Workforce Now Recruiting

Description

To be a team member of the Driven by Dobbs family you must be dedicated to supporting the company’s mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Service Manager CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work. We are seeking an experienced Service Manager to oversee all service and repair responsibilities within a single unit retail store environment. This position will provide direct management to the service and repair operations within a shop environment ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strongly technical knowledge of various make and model service and repair standards, has high standards for customer satisfaction, with a strong work ethic to achieve results . ROLES AND RESPONSIBILITIES: Partners closely with Store Manager to interview, select and train all service technicians utilizing their technical expertise on ensuring knowledge, skills and experiences align with the needs of the business and role definitions In partnership with the Store Manager, evaluates knowledge, skills and performance of all technicians; makes recommendations regarding development, promotions, merit, discipline, etc. Manages and drives store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency Oversees and assigns daily work orders including time, tools, materials and equipment needed Provides technical expertise and diagnosis for general and complex service requests for all make and model vehicles Suggests and provides technical training to ensure constant skill improvement and enhancement for all service technician levels Oversees the safe operations and proper workings of all tools and equipment in the shop; upon budget approval orders necessary replacements or repairs when needed Ensure adherence to company policies, procedures, and safety standards at all times Maintains high standards for store cleanliness, organization, and inventory management. Analyze financial and operational data to identify trends and implement improvement plans for underperforming stores. Ensure consistent delivery of exceptional customer service and resolve escalated concerns promptly Manages inventory needs of the shop including tools, materials, equipment needed to ensure smooth operations Leads a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands Performs other position duties as directed by leadership SUCCESS FACTORS: A strong belief in safety- Being Safe 100% of the time is the expectation Alignment with company mission, vision, and values Strong work ethic with a commitment to results Strong team player with the ability to adapt to diverse team members Ability to perform in a fast paced/high volume environment Excellent verbal and written communication skills A high level of time management, accountability, and prioritization skills Ability to be organized, problem solve, and be solution oriented Self-motivated, goal- oriented, and driven to accomplish department goals Strong critical thinker with a high level of attention to detail Highly-customer centric and master relationship builder Proficient in Microsoft Office (Outlook, Teams, Etc.) Proficient in Point of Sales systems (VAST) strongly preferred WORK ENVIRONMENT: Frequent exposure to varying temperatures due to the nature of the work and shop conditions Requires adherence to all safety procedures and proper use of personal protective equipment (PPE) See attached for a complete list of physical demands required for this position EXPERIENCE AND EDUCATION: 5+ years’ experience in the automotive repair industry as a technician, service advisor, or service manager required Previous experience managing a technicians strongly preferred Strong technical acumen of automotive repair standards, tools, processes, etc. Valid Drivers’ License Required Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings. Signature Date

Full job record

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Source ID35ab3f97-275c-4e5f-a9d5-0276ac8833ca
Board ID35ab3f97-275c-4e5f-a9d5-0276ac8833ca
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TitleService Manager
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Activeyes
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Department—
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CountryUnited States
RegionOH
CityHudson
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Salary Min45,000
Salary Max70,000
Salary CurrencyUSD
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ada37992-b576-4dc3-a784-3e7179cef6d7&ccId=9201693260346_2&lang=en_US&type=JS&jobId=613961&jwId=9201853603847_1
First Seen At2026-06-06 13:14:47Z
Last Seen At2026-06-06 13:14:47Z
Last Checked At2026-06-06 13:14:47Z
Last Changed At2026-06-06 13:14:47Z
Inactive At—
Source Posted At2026-06-05 12:05:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-top:10.0pt;margin-bottom:.0001pt;' data-pasted=\"true\"><br></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;To be a team member of the Driven by Dobbs family you must be dedicated to supporting the company&rsquo;s mission, vision, and values.&nbsp;</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-top:10.0pt;margin-bottom:.0001pt;'><br></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#C00000;'>OUR MISSION: </span></strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-top:12.65pt;margin-bottom:.0001pt;line-height:12.75pt;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#C00000;'>POSITION</span></strong><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#C00000;'> TITLE: </span></strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;'>Service Manager</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:12.75pt;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#C00000;'>CLASSIFICATION: </span></strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Exempt</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:12.75pt;'><br></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:12.75pt;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#C00000;'><strong>POSITION OVERVIEW:</strong></span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers&mdash;founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider&mdash;and Conrad&rsquo;s Tire Express &amp; Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.&nbsp;</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><br></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>We are seeking an experienced Service Manager to oversee all service and repair responsibilities within a single unit retail store environment. This position will provide direct management to the service and repair operations within a shop environment ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strongly technical knowledge of various make and model service and repair standards, has high standards for customer satisfaction, with a strong work ethic to achieve results</span>.&nbsp;</p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><br></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='color: rgb(192, 0, 0); font-family: \"times new roman\", serif; font-size: 14px;'>ROLES AND RESPONSIBILITIES:</span><span style='color: rgb(192, 0, 0); font-family: \"times new roman\", serif; font-size: 12px;'> </span></strong></p><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Partners closely with Store Manager to interview, select and train all service technicians utilizing their technical expertise on ensuring knowledge, skills and experiences align with the needs of the business and role definitions</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>In partnership with the Store Manager, evaluates knowledge, skills and performance of all technicians; makes recommendations regarding development, promotions, merit, discipline, etc.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Manages and drives store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Oversees and assigns daily work orders including time, tools, materials and equipment needed&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Provides technical expertise and diagnosis for general and complex service requests for all make and model vehicles</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Suggests and provides technical training to ensure constant skill improvement and enhancement for all service technician levels&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Oversees the safe operations and proper workings of all tools and equipment in the shop; upon budget approval orders necessary replacements or repairs when needed&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ensure adherence to company policies, procedures, and safety standards at all times&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Maintains high standards for store cleanliness, organization, and inventory management.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Analyze financial and operational data to identify trends and implement improvement plans for underperforming stores.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ensure consistent delivery of exceptional customer service and resolve escalated concerns promptly</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Manages inventory needs of the shop including tools, materials, equipment needed to ensure smooth operations</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Leads a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Performs other position duties as directed by leadership&nbsp;</span></li></ul></div><h1 style='margin-top:12.05pt;margin-right:0in;margin-bottom:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#C00000;'>SUCCESS FACTORS:&nbsp;</span></h1><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>A strong belief in safety- Being Safe 100% of the time is the expectation</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Alignment with company mission, vision, and values</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Strong work ethic with a commitment to results&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Strong team player with the ability to adapt to diverse team&nbsp;members</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ability to perform in a fast paced/high volume environment</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Excellent verbal and written communication skills</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>A high level of time management, accountability, and prioritization skills</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ability to</span> <span style='font-family:\"Times New Roman\",serif;font-size:16px;'>be</span> <span style='font-family:\"Times New Roman\",serif;font-size:16px;'>organized, problem</span> <span style='font-family:\"Times New Roman\",serif;font-size:16px;'>solve, and be</span> <span style='font-family:\"Times New Roman\",serif;font-size:16px;'>solution</span> <span style='font-family:\"Times New Roman\",serif;font-size:16px;'>oriented</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Self-motivated, goal- oriented, and driven to accomplish department goals</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Strong critical thinker with a high level of attention to detail&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Highly-customer centric and master relationship builder</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Proficient in Microsoft Office (Outlook, Teams, Etc.)&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Proficient in Point of Sales systems (VAST) strongly preferred&nbsp;</span></li></ul></div><h1 style='margin-top:12.05pt;margin-right:0in;margin-bottom:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#C00000;'>WORK ENVIRONMENT:&nbsp;</span></h1><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Frequent exposure to varying temperatures due to the nature of the work and shop conditions</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Requires adherence to all safety procedures and proper use of personal protective equipment (PPE)</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>See attached for a complete list of physical demands required for this position&nbsp;</span></li></ul></div><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#C00000;'>EXPERIENCE AND EDUCATION:&nbsp;</span></h1><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:12.6pt;'><br></p><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>5+ years&rsquo; experience in the automotive repair industry as a technician, service advisor, or service manager required</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Previous experience managing a technicians strongly preferred&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Strong technical acumen of automotive repair standards, tools, processes, etc.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Valid Drivers&rsquo; License Required&nbsp;</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin-top:12.05pt;margin-bottom:.0001pt;text-indent:0in;'><br></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;'><br></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-top:.05pt;margin-bottom:.0001pt;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Signature</span><u><span style='font-size:16px;font-family:\"Times New Roman\",serif;'> </span></u><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;Date<u>&nbsp;</u></span></p></div></div>\n",
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