Home › Companies › BEBA2C6E4ADDD1A8C7480B9C916CBBA0 › Call Center Representative (Bassin)
Call Center Representative (Bassin)
BEBA2C6E4ADDD1A8C7480B9C916CBBA0 · Bassin-Orlando - Orlando, FL 32828; 422 S Alafaya Trail, Orlando, FL, 32828, USA · Remote · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | BEBA2C6E4ADDD1A8C7480B9C916CBBA0 |
| Title | Call Center Representative (Bassin) |
| Normalized title | - |
| Department / team | - |
| Location | Orlando, FL, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-03-11 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from BEBA2C6E4ADDD1A8C7480B9C916CBBA0. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Orlando. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | BEBA2C6E4ADDD1A8C7480B9C916CBBA0 |
| Source | 503014fd-8e51-4290-9b26-1a5df4e7a69f |
| ATS provider | Paycom ATS |
Description
Description
The Call Center Representative is responsible for efficiently handling a high volume of inbound calls from new and existing patients in a full-time, remote capacity. This role serves as a key liaison between the organization and its patients, ensuring a positive first impression while delivering accurate information, compassionate service, and effective issue resolution. Patient satisfaction is central to all interactions and decision-making.
Key Responsibilities
Answer high-volume inbound calls from new and existing patients in a professional, courteous, and timely manner
Serve as the primary point of contact for new patient inquiries, appointment scheduling, and general information
Accurately collect and document patient information using call-center software, scheduling, and billing platforms
Address patient questions, concerns, and complaints with empathy, patience, and professionalism
Take ownership of patient issues through to resolution or appropriate escalation
Maintain compliance with company policies, HIPAA regulations, and confidentiality standards
Collaborate effectively with clinical and administrative teams to ensure seamless patient experiences
Maintain polished grammar, clear diction, and professional communication at all times
Qualifications
Required Skills and Qualifications
Exceptional customer service and verbal communication skills
Ability and willingness to demonstrate empathy and patience for a diverse patient population
Polished grammar and clear diction are required
Proficiency with computers and comfort navigating multiple software platforms
Ability to remain focused, professional, and efficient in a fast-paced, high-call-volume environment
Strong attention to detail and accurate data entry skills
Flexible, adaptable, and team-oriented
Work Environment & Physical Requirements
Full-time, remote position
Requires being seated for the majority of the workday
Ability to work independently in a distraction-free home environment
Reliable high-speed internet connection required
Professional demeanor and appearance are expected during virtual meetings and calls
Preferred Characteristics
Patient-focused and service-driven
Professional, articulate, and dependable
Enjoys working in a structured, performance-driven environment
Comfortable handling sensitive patient information with discretion and care
Full job record
| Job ID | 8b16313238fcfae4d0918bd146cbf42311d49a73 |
| Org ID | d201f257-dc90-4b61-9879-b0c0e06081c5 |
| Source ID | 503014fd-8e51-4290-9b26-1a5df4e7a69f |
| Board ID | 503014fd-8e51-4290-9b26-1a5df4e7a69f |
| Provider | paycom |
| Provider Job Key | 423317 |
| Title | Call Center Representative (Bassin) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Bassin-Orlando - Orlando, FL 32828; 422 S Alafaya Trail, Orlando, FL, 32828, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | FL |
| City | Orlando |
| Salary Raw | Description The Call Center Representative is responsible for efficiently handling a high volume of inbound calls from new and existing patients in a full-time, remote capacity. This role serves as a key liaison between the organization and its patients, ensuring a positive first impression while delivering accurate information, compassionate service, and effective issue resolution. Patient satisfaction is central to all interactions and decision-making. Key Responsibilities Answer high-volume inbound calls from new and existing patients in a professional, courteous, and timely manner Serve as the primary point of contact for new patient inquiries, appointment scheduling, and general information Accurately collect and document patient information using call-center software, scheduling, and billing platforms Address patient questions, concerns, and complaints with empathy, patience, and professionalism Take ownership of patient issues through to resolution or appropriate escalation Maintain compliance with company policies, HIPAA regulations, and confidentiality standards Collaborate effectively with clinical and administrative teams to ensure seamless patient experiences Maintain polished grammar, clear diction, and professional communication at all times Qualifications Required Skills and Qualifications Exceptional customer service and verbal communication skills Ability and willingness to demonstrate empathy and patience for a diverse patient population Polished grammar and clear diction are required Proficiency with computers and comfort navigating multiple software platforms Ability to remain focused, professional, and efficient in a fast-paced, high-call-volume environment Strong attention to detail and accurate data entry skills Flexible, adaptable, and team-oriented Work Environment & Physical Requirements Full-time, remote position Requires being seated for the majority of the workday Ability to work independently in a distraction-free home environment Reliable high-speed internet connection required Professional demeanor and appearance are expected during virtual meetings and calls Preferred Characteristics Patient-focused and service-driven Professional, articulate, and dependable Enjoys working in a structured, performance-driven environment Comfortable handling sensitive patient information with discretion and care |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=423317&clientkey=BEBA2C6E4ADDD1A8C7480B9C916CBBA0 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=423317&clientkey=BEBA2C6E4ADDD1A8C7480B9C916CBBA0 |
| First Seen At | 2026-05-31 19:05:23Z |
| Last Seen At | 2026-06-06 20:17:49Z |
| Last Checked At | 2026-06-06 20:17:49Z |
| Last Changed At | 2026-05-31 19:05:23Z |
| Inactive At | — |
| Source Posted At | 2026-03-11 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=BEBA2C6E4ADDD1A8C7480B9C916CBBA0/date=2026-06-06/2026-06-06T20-17-45-968Z-36f076b827c57d75b082a076e1ce5504511fbea0137eb963a83b8c4b330e8d5c.json |
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