Technical Specialist

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    "ShortDescriptionStr": "Job Summary: The Technical Specialist (Onsite Security Systems) is responsible for providing hands-on \nsupport, maintenance, and troubleshooting of physical security systems. This role serves as the \nprimary onsite contact for resolving system issues, ensuring operational continuity, and \ncoordinating with internal teams and vendors for escalations and advanced support.",
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    "ExternalDescriptionStr": "<p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\"><strong>Key Responsibilities&nbsp;</strong></span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Serve as the primary onsite point of contact for all security system-related issues&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\">&nbsp;</p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Diagnose and troubleshoot issues across multiple systems, including:&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o Card readers&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o Access control panels&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o Turnstiles&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o CCTV cameras&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o Intercom systems&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o Other integrated security devices&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\">&nbsp;</p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Perform basic repairs and preventative maintenance, including:&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o Hardware adjustments&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o System resets&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">o Support for firmware updates and upgrades (execution led by Systems/Tech team)&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\">&nbsp;</p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Monitor and review incoming service tickets&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Assess issues and determine whether they can be resolved onsite or require escalation&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Escalate complex or unresolved issues to appropriate internal teams or vendors&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Track issues through to full resolution, ensuring closure and documentation&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Maintain accurate service logs, including actions taken and outcomes&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\">&nbsp;</p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\"><strong>Performance Metrics&nbsp;</strong></span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Response time to service requests&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Time to resolution&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Frequency of recurring device failures&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Ticket volume, backlog, and status tracking&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\">&nbsp;</p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\"><strong>Deliverables&nbsp;</strong></span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Completed and closed service tickets&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Detailed service logs&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Regular performance reports&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Issue trend and root cause summaries&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\">&nbsp;</p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\"><strong>Service Expectations&nbsp;</strong></span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Provide onsite support during assigned working hours&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Maintain clear and timely communication with stakeholders&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Escalate unresolved issues promptly&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Minimize operational disruption during maintenance and repairs&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\">&nbsp;</p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\"><strong>Qualifications &amp; Skills&nbsp;</strong></span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Experience with physical security systems (access control, CCTV, intercoms, etc.)&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Strong troubleshooting and diagnostic skills&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Basic understanding of networking and system integrations&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Ability to perform minor hardware repairs and maintenance&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Strong organizational and documentation skills&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Effective communication and coordination abilities&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\">&nbsp;</p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\"><strong>Assumptions&nbsp;</strong></span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Access to required systems, tools, and physical locations will be provided&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Necessary tools and spare parts are available onsite&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">• Vendor and advanced technical support is available for escalations</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span>&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.</span><span class=\"eop\">&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span>&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\"> See a different world.</span><span class=\"eop\">&nbsp;</span></p><p class=\"paragraph\" style=\"margin: 0in;\"><span class=\"normaltextrun\">&nbsp;</span><span class=\"eop\">&nbsp;</span></p><p class=\"MsoNormal\">“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”</p><p class=\"MsoNormal\">#AF-PSIL</p><p><br>&nbsp;</p>",
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