Account Manager

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    "id": "36",
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      "city": "Regina",
      "state": "Saskatchewan"
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    "locationType": "2",
    "jobOpeningName": "Account Manager ",
    "departmentLabel": "Customer Success",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Regina",
      "state": "Saskatchewan",
      "postalCode": "S4P0S8",
      "addressCountry": "Canada"
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    "datePosted": "2026-04-08",
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    "description": "<p><span style=\"font-size: 18px; font-weight: bold\">Account Manager – Private Operators</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">Offstreet is transforming guest parking with a simple, scalable solution our users love, and our Account Managers play a key role in delivering that experience to our private operator clients.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">We’re building a proactive, high-impact Customer Success function that drives real value. Account Managers at Offstreet are trusted partners to our clients, responsible for building strong relationships, identifying opportunities, and helping operators succeed long-term.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">If you’re someone who loves building trust, solving the </span><span style=\"font-size: 16px; font-style: italic\">right</span><span style=\"font-size: 16px\"> problems, and making an impact in a fast-paced environment, this role is for you.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\"><span style=\"color: rgb(72, 65, 63); font-weight: bold\">Note: At this time, we’re prioritizing applications from local candidates (Regina/Saskatchewan-based)</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">Who You Are</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">You’re a relationship builder who thrives on ownership and growth. You bring a customer-first mindset, a curious nature, and a desire to make things better, for both your clients and your team.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">You might be a great fit if you:</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">Care deeply about helping clients succeed, not just retaining accounts. You take pride in creating outcomes that matter.</span></li>\n<li><span style=\"font-size: 16px\">Highly organized and capable of managing multiple projects at one time</span></li>\n<li><span style=\"font-size: 16px\">Have experience onboarding clients virtually in a SaaS environment and can guide them through setup and early adoption with confidence and clarity.</span></li>\n<li><span style=\"font-size: 16px\">Have used tools like HubSpot to stay organized, track account health, and keep communication smooth and proactive.</span></li>\n<li><span style=\"font-size: 16px\">Are just as comfortable chatting with someone on-site as you are talking strategy with leadership, you meet people where they’re at and build trust across the board.</span></li>\n<li><span style=\"font-size: 16px\">Enjoy collaborating across departments, you work closely with Product, Sales, and Support to share insights and solve real problems together.</span></li>\n<li><span style=\"font-size: 16px\">Know how to balance quick wins with long-term success, you’re strategic, but not afraid to roll up your sleeves and get tactical.</span></li>\n<li><span style=\"font-size: 16px\">Are open to a bit of travel (3–5 times per year) to meet clients, attend events, and build stronger relationships face-to-face.</span></li>\n<li><span style=\"font-size: 16px\">Have experience in Customer Success, Account Management, or client-facing roles, ideally in a startup or SaaS setting where things move fast and responsibilities stretch.</span><span style=\"font-size: 16px\"><br></span></li>\n<li><span style=\"font-size: 16px\">Are data-informed and outcomes-driven, you understand client goals, track what matters, and spot opportunities to grow accounts with purpose.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">What You’ll Do</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">As an Account Manager, you’ll own a portfolio of Offstreet’s Private Operator clients and lead them through every stage of the customer lifecycle.</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">Drive retention and growth by uncovering expansion opportunities, and ensuring Offstreet continues to solve real problems for your clients.</span></li>\n<li><span style=\"font-size: 16px\">Build strong, trusted relationships with Operator clients by understanding their business, anticipating their needs, and helping them get the most out of Offstreet over time.</span></li>\n<li><span style=\"font-size: 16px\">Support onboarding efforts, working closely with new clients to ensure a smooth launch and set them up for long-term success.</span></li>\n<li><span style=\"font-size: 16px\">Keep a pulse on client engagement, surfacing risks early and building strategies to reduce churn and increase satisfaction. </span></li>\n<li><span style=\"font-size: 16px\">Share insights and feedback with internal teams, whether it's a feature idea for Product, a story to highlight with Marketing, or an upsell opportunity for Sales.</span></li>\n<li><span style=\"font-size: 16px\">Travel a few times a year to meet key clients face-to-face, attend industry events, or support operator-focused conferences.</span></li>\n<li><span style=\"font-size: 16px\">Collaborate with Customer Support and cross-functional teams to deliver a seamless experience.</span></li>\n<li><span style=\"font-size: 16px\">Be the voice of the customer, advocating for what matters, spotting patterns, and helping us make Offstreet better, simpler, and more impactful with every interaction.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">This is a strategic, hands-on role with a lot of variety and room to grow as we expand into new markets.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">Why Offstreet?</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">We operate like a sports team, high trust, high performance, and lots of support. We’re not big on hierarchy. We care about good ideas, personal accountability, and building the best experience for our users and each other.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">At Offstreet, you won’t just be managing accounts. You’ll be helping shape how we work with clients and scale success. Whether you’re onboarding a new operator, solving a tricky issue, or driving expansion, your work directly impacts our growth and our reputation.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">🚀 Ready to apply?</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 16px\">We’re growing fast and always looking for great people. If this sounds like the role for you, we’d love to hear from you.</span></p>",
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    "jobOpeningName": "Account Manager ",
    "departmentLabel": "Customer Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://offstreet.bamboohr.com/careers/36",
    "employmentStatusLabel": "Full-Time"
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