Merchant Support Specialist

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  "detail": {
    "url": "https://ortnec.applytojob.com/apply/jobs/details/R4N4CYSzG0?&",
    "heading": "Merchant Support Specialist",
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    "description_html": "<p><span style=\"font-family:Georgia, serif;\"><strong>Centrobill </strong>is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.  </span></p><p><span style=\"font-family:Georgia, serif;\">We're looking for a motivated specialist who wants to build a career in payments and grow into a<strong> Merchant Support</strong> role - becoming the go-to person for our clients on everything related to payment processing and account management.</span></p><p><span style=\"font-family:Georgia, serif;\">This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.</span></p><p><span style=\"font-family:Georgia, serif;\"><strong>Requirements for the candidate:</strong></span></p><ul><li><span style=\"font-family:Georgia, serif;\">Experience in payments, fintech, e-commerce</span></li><li><span style=\"font-family:Georgia, serif;\">Strong analytical, pattern recognition and problem-solving skills</span></li><li><span style=\"font-family:Georgia, serif;\">Basic understanding of card payments workflow and 3D Secure</span></li><li><span style=\"font-family:Georgia, serif;\">Basic understanding of APIs, HTTP requests, JSON, and web technologies</span></li><li><span style=\"font-family:Georgia, serif;\">English (to email with clients, read and interpret technical documentation)</span></li><li><span style=\"font-family:Georgia, serif;\">Manage multiple requests and priorities simultaneously</span></li><li><span style=\"font-family:Georgia, serif;\">Strong attention to detail and ability to solve problems individually</span></li><li><span style=\"font-family:Georgia, serif;\">Adaptability to new patterns, quick-learner</span></li><li><span style=\"font-family:Georgia, serif;\">Comfortable working with SLAs/ticketing systems such as Jira.</span></li></ul><p><span style=\"font-family:Georgia, serif;\"><strong>Nice to have:</strong></span></p><ul><li><span style=\"font-family:Georgia, serif;\">Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)</span></li><li><span style=\"font-family:Georgia, serif;\">Experience with API testing tools (e.g. Postman)</span></li></ul><p><span style=\"font-family:Georgia, serif;\"><strong>What Merchant support specialist does:</strong></span></p><ul><li><span style=\"font-family:Georgia, serif;\">Onboard new clients and helps them integrate our API & launch payment methods</span></li><li><span style=\"font-family:Georgia, serif;\">Investigate client-reported incidents & assist with questions via ticketing system</span></li><li><span style=\"font-family:Georgia, serif;\">Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)</span></li><li><span style=\"font-family:Georgia, serif;\">Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues</span></li><li><span style=\"font-family:Georgia, serif;\">Escalate requests to appropriate teams and facilitate/track them through resolution</span></li><li><span style=\"font-family:Georgia, serif;\">Contribute to internal documentation</span></li></ul><p><span style=\"font-family:Georgia, serif;\"><strong>What we offer:</strong></span></p><ul><li><span style=\"font-family:Georgia, serif;\">Stable salary and official employment</span></li><li><span style=\"font-family:Georgia, serif;\">Paid time off and holiday gifts</span></li><li><span style=\"font-family:Georgia, serif;\">Corporate insurance and English courses (after the probation period)</span></li><li><span style=\"font-family:Georgia, serif;\">Opportunity to join a growing international payments business</span></li><li><span style=\"font-family:Georgia, serif;\">Flexible work environment</span></li><li><span style=\"font-family:Georgia, serif;\">Career growth </span></li><li><span style=\"font-family:Georgia, serif;\">Remote or office (Kyiv)</span></li></ul><p><span style=\"font-family:Georgia, serif;\"><strong>Why join us?</strong></span></p><p><span style=\"font-family:Georgia, serif;\">Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!</span></p><p style=\"line-height:1.2;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\"><a href=\"https://paymentsolutions.centrobill.com/?gad_source=1&gad_campaignid=22541039645&gbraid=0AAAAAqK9hbv2Axqqkvt2BMb6lzZZb2Z7x&gclid=Cj0KCQjw9obIBhCAARIsAGHm1mSz6MJ2x-O962Lt_xNjDM2jIveabrzf1hDs1X6z-_MHtUELQVEM5-gaAsjGEALw_wcB\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:300;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span>Our website</span></span></span></span></span></span></a><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:300;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">              </span></span></span></span></span><a href=\"https://www.linkedin.com/company/centro-team/?lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B2wq5aeb1TneGYnhnXAuPDQ%3D%3D\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:300;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span>Our LinkedIn</span></span></span></span></span></span></a></span></span></p><p><span style=\"font-family:Georgia, serif;\">We can’t wait to welcome you to our team! 🤩</span></p>",
    "description_text": "Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.\n We're looking for a motivated specialist who wants to build a career in payments and grow into a Merchant Support role - becoming the go-to person for our clients on everything related to payment processing and account management.\n This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.\n Requirements for the candidate:\n Experience in payments, fintech, e-commerce\n Strong analytical, pattern recognition and problem-solving skills\n Basic understanding of card payments workflow and 3D Secure\n Basic understanding of APIs, HTTP requests, JSON, and web technologies\n English (to email with clients, read and interpret technical documentation)\n Manage multiple requests and priorities simultaneously\n Strong attention to detail and ability to solve problems individually\n Adaptability to new patterns, quick-learner\n Comfortable working with SLAs/ticketing systems such as Jira.\n Nice to have:\n Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)\n Experience with API testing tools (e.g. Postman)\n What Merchant support specialist does:\n Onboard new clients and helps them integrate our API & launch payment methods\n Investigate client-reported incidents & assist with questions via ticketing system\n Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)\n Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues\n Escalate requests to appropriate teams and facilitate/track them through resolution\n Contribute to internal documentation\n What we offer:\n Stable salary and official employment\n Paid time off and holiday gifts\n Corporate insurance and English courses (after the probation period)\n Opportunity to join a growing international payments business\n Flexible work environment\n Career growth\n Remote or office (Kyiv)\n Why join us?\n Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!\n Our website               Our LinkedIn\n We can’t wait to welcome you to our team! 🤩",
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      "datePosted": "2026-06-11",
      "description": "<p><span style=\"font-family:Georgia, serif;\"><strong>Centrobill </strong>is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.  </span></p><p><span style=\"font-family:Georgia, serif;\">We're looking for a motivated specialist who wants to build a career in payments and grow into a<strong> Merchant Support</strong> role - becoming the go-to person for our clients on everything related to payment processing and account management.</span></p><p><span style=\"font-family:Georgia, serif;\">This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.</span></p><p><span style=\"font-family:Georgia, serif;\"><strong>Requirements for the candidate:</strong></span></p><ul><li><span style=\"font-family:Georgia, serif;\">Experience in payments, fintech, e-commerce</span></li><li><span style=\"font-family:Georgia, serif;\">Strong analytical, pattern recognition and problem-solving skills</span></li><li><span style=\"font-family:Georgia, serif;\">Basic understanding of card payments workflow and 3D Secure</span></li><li><span style=\"font-family:Georgia, serif;\">Basic understanding of APIs, HTTP requests, JSON, and web technologies</span></li><li><span style=\"font-family:Georgia, serif;\">English (to email with clients, read and interpret technical documentation)</span></li><li><span style=\"font-family:Georgia, serif;\">Manage multiple requests and priorities simultaneously</span></li><li><span style=\"font-family:Georgia, serif;\">Strong attention to detail and ability to solve problems individually</span></li><li><span style=\"font-family:Georgia, serif;\">Adaptability to new patterns, quick-learner</span></li><li><span style=\"font-family:Georgia, serif;\">Comfortable working with SLAs/ticketing systems such as Jira.</span></li></ul><p><span style=\"font-family:Georgia, serif;\"><strong>Nice to have:</strong></span></p><ul><li><span style=\"font-family:Georgia, serif;\">Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)</span></li><li><span style=\"font-family:Georgia, serif;\">Experience with API testing tools (e.g. Postman)</span></li></ul><p><span style=\"font-family:Georgia, serif;\"><strong>What Merchant support specialist does:</strong></span></p><ul><li><span style=\"font-family:Georgia, serif;\">Onboard new clients and helps them integrate our API & launch payment methods</span></li><li><span style=\"font-family:Georgia, serif;\">Investigate client-reported incidents & assist with questions via ticketing system</span></li><li><span style=\"font-family:Georgia, serif;\">Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)</span></li><li><span style=\"font-family:Georgia, serif;\">Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues</span></li><li><span style=\"font-family:Georgia, serif;\">Escalate requests to appropriate teams and facilitate/track them through resolution</span></li><li><span style=\"font-family:Georgia, serif;\">Contribute to internal documentation</span></li></ul><p><span style=\"font-family:Georgia, serif;\"><strong>What we offer:</strong></span></p><ul><li><span style=\"font-family:Georgia, serif;\">Stable salary and official employment</span></li><li><span style=\"font-family:Georgia, serif;\">Paid time off and holiday gifts</span></li><li><span style=\"font-family:Georgia, serif;\">Corporate insurance and English courses (after the probation period)</span></li><li><span style=\"font-family:Georgia, serif;\">Opportunity to join a growing international payments business</span></li><li><span style=\"font-family:Georgia, serif;\">Flexible work environment</span></li><li><span style=\"font-family:Georgia, serif;\">Career growth </span></li><li><span style=\"font-family:Georgia, serif;\">Remote or office (Kyiv)</span></li></ul><p><span style=\"font-family:Georgia, serif;\"><strong>Why join us?</strong></span></p><p><span style=\"font-family:Georgia, serif;\">Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!</span></p><p style=\"line-height:1.2;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\"><a href=\"https://paymentsolutions.centrobill.com/?gad_source=1&gad_campaignid=22541039645&gbraid=0AAAAAqK9hbv2Axqqkvt2BMb6lzZZb2Z7x&gclid=Cj0KCQjw9obIBhCAARIsAGHm1mSz6MJ2x-O962Lt_xNjDM2jIveabrzf1hDs1X6z-_MHtUELQVEM5-gaAsjGEALw_wcB\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:300;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span>Our website</span></span></span></span></span></span></a><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:300;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">              </span></span></span></span></span><a href=\"https://www.linkedin.com/company/centro-team/?lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B2wq5aeb1TneGYnhnXAuPDQ%3D%3D\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:300;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span>Our LinkedIn</span></span></span></span></span></span></a></span></span></p><p><span style=\"font-family:Georgia, serif;\">We can’t wait to welcome you to our team! 🤩</span></p>",
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