Product Solutions Manager

{
  "content_hash": "cd9e33521fbfb337008ec00720b34d05760033354a58080e9236854e88878e14",
  "source_hash": "d66eea6bbce0420dda453785856955c38d49abdae20b68d51f94a031738e983a",
  "last_changed_at": "2026-05-29T07:10:06.449Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Vancouver, BC",
    "city": "Vancouver",
    "region": "BC",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 100000,
  "salary_min": 75000,
  "inferred_at": "2026-06-06T07:58:01.583Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Vancouver, BC",
      "city": "Vancouver",
      "region": "BC",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "In this role, you'll:",
      "content": "\n<li>Serve as the primary point of contact for customer-reported bugs, issues, and technical questions</li>\n<li>Triage incoming support requests: gather context, reproduce issues where possible, and prioritize by impact</li>\n<li>Write clear, structured bug reports and feature requests for the Engineering and Product teams</li>\n<li>Communicate status updates and resolutions back to customers in a timely, professional manner</li>\n<li>Identify patterns in recurring issues and surface them proactively to the product team</li>\n<li>Maintain and improve support documentation, FAQs, and internal runbooks</li>\n<li>Collaborate with Customer Success Managers to ensure smooth handoffs between reactive support and proactive success work</li>\n<li>Track all open issues and ensure nothing falls through the cracks</li>\n"
    },
    {
      "text": "We're seeking someone with experience including:",
      "content": "\n<li>3+ years of experience in solutions, customer support, customer-facing operations, or similar customer-facing role</li>\n<li>Exceptional communicator - clear and composed in writing and over video, especially when handling frustrated customers</li>\n<li>Stays calm under pressure and knows how to de-escalate without losing momentum</li>\n<li>Highly organized - comfortable managing multiple open issues simultaneously without losing context</li>\n<li>Comfortable in a fast-moving startup environment where processes are still being built</li>\n\n<div>\n<p><strong>What Success Looks Like</strong></p>\n\n<li>Customers receive timely, accurate responses that reduce frustration and build trust</li>\n<li>Engineering and Product receive well-structured, reproducible bug reports that minimize back-and-forth</li>\n<li>Support volume for recurring issues decreases over time due to proactive documentation and product feedback</li>\n\n<div>\n<p><strong>Bonus Points</strong></p>\n\n<li>Background in engineering, computer science, or a technical field is a plus, but strong communication skills matter more</li>\n<li>Familiarity with cloud marketplaces (AWS, Azure, GCP) or B2B SaaS billing and RevOps workflows</li>\n<li>Startup experience - comfort with ambiguity and a build-as-you-go mindset</li>\n\n</div>\n</div>"
    },
    {
      "text": "Why Join Us",
      "content": "\n<li>Base Salary Range: $75,000-$100,000 CAD/year.</li>\n<li>Competitive compensation and equity plan.</li>\n<li>Work alongside a top-notch product and engineering team with experience at Google, Meta, Salesforce, Pave, Motive, and Square - building AI agent and AI infrastructure SaaS at scale.</li>\n<li>Own a major pillar of our go-to-market strategy from day one, with the autonomy to shape how customers adopt Suger’s platform and AI-powered workflows.</li>\n<li>Full healthcare benefits - extended health care, dental, vision, and life insurance.</li>\n<li>Monthly office stipends for lunch and commute-related benefits.</li>\n<li>Fast-moving, flat org structure with real product-market fit and big ambitions where you’ll ship quickly and see direct customer impact.</li>\n"
    }
  ],
  "country": "CA",
  "createdAt": 1778024587870,
  "updatedAt": null,
  "categories": {
    "team": "Product",
    "location": "Vancouver, BC",
    "commitment": "Full-time",
    "allLocations": [
      "Vancouver, BC"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}