Scheduler, Default Service – Loss Mitigation

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    "description": "<h2>Overview</h2>\n<p>Are you eager to unlock your ultimate career potential ina  role focused on creating value for customers every day?  ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler.  The ideal candidate must possess excellent communication and problem-solving skills, as well as a strong desire to provide customers with the highest level of satisfaction.  If you thrive in a fast-paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.  We encourage you to apply today!</p>\n<p> </p>\n<p><strong>Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.</strong></p>\n<p> </p>\n<p> </p>\n<p>A DAY IN THE LIFE  In this role, you will…</p>\n<p> </p>\n<p>·          Schedule and confirm appointments with borrowers, clients, and closing teams in order to meet specific scheduling and signing requirements</p>\n<p>·          Work directly with team members and the scheduling management team building and maintaining relationships with borrower’s, signing agents, clients, and closing teams</p>\n<p>·          Review instructions to ensure scheduled appointments are accurately assigned</p>\n<p> </p>\n<p>WHO YOU ARE You possess …</p>\n<p> </p>\n<p>·          A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.</p>\n<p>·          The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.</p>\n<p>·          Excellent verbal and written communication skills.</p>\n<h2>Responsibilities</h2>\n<p>·          Enter and assign scheduling requests, as necessary</p>\n<p>·          Send recruiting requests when necessary</p>\n<p>·          Monitor vendor fees to ensure fee guidelines are being met, obtain management approval for any fees exceeding company guidelines</p>\n<p>·          Monitor vendor notes for performance/reject issues to ensure quality agents are being utilized, as necessary</p>\n<p>·          Confirm signing appointment completion via phone, fax, and/or email with borrower(s), signing agent(s), client(s), and closing team(s) and update Status Screen</p>\n<p>·          Adhere to all company policies and procedures</p>\n<p>·          Meet minimum production goals and quality requirements as set by management</p>\n<p>·          Proficient in ServiceLink operating systems and internal search engines</p>\n<p>·          Perform all other duties as assignedAll other duties as assigned</p>\n<h2>Qualifications</h2>\n<p>·          High School diploma or equivalent required</p>\n<p>·          Demonstrate good communication and customer service skills</p>\n<p>·          Detail oriented, efficient and organized</p>",
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