Corporate Helpdesk Supervisor

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    "jobTitle": "Corporate Helpdesk Supervisor",
    "location": "999 Corporate in Santa Fe Springs - Santa Fe Springs, CA 90670",
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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Job Summary: </span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">The Corporate Helpdesk Supervisor is responsible for the daily on-site support and supervision of the Corporate and Warehouse Help Desk function. This is a working management role responsible for directly handling tickets, escalations, troubleshooting, hardware support, account and access requests, telecom and mobile device support, and workflow coordination, in addition to coaching and assigning work to help desk staff. The position supports corporate office and warehouse users, systems, equipment, and related IT services. The Corporate Helpdesk Supervisor must have strong technical troubleshooting, customer service, documentation, prioritization, and team leadership skills.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Job Responsibilities:</span></span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Provide day-to-day operational supervision of Corporate Help Desk Analysts supporting corporate office and warehouse users.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Serve as a working supervisor by directly handling tickets, walk-ups, escalations, troubleshooting, hardware replacements, and user support requests.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Ensure the corporate and warehouse help desk meets company standards for service quality, response times, documentation, follow-through, and customer service.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Prioritize, assign, monitor, and follow up on tickets to ensure timely resolution and clear communication with users and leadership.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Support corporate and warehouse staff with desktops, laptops, workstations, printers, peripherals, phones and other mobile devices, software, network connectivity, and access-related issues.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Administer and support user accounts, distribution groups, shared mailboxes, permissions, password resets, and related Active Directory/Microsoft 365 access requests according to company policy.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Provide support and administration for corporate telecom systems, including GoTo/Jive, desk phones, softphones, voicemail, call routing, and related vendor escalations.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Support company-issued mobile devices, including ordering, activation, troubleshooting, replacement coordination, inventory tracking, and carrier/vendor follow-up.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Maintain, repair, replace, image, and deploy corporate desktops, laptops, peripherals, and related equipment as needed.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Coordinate hardware inventory, asset tracking, equipment issuance, returns, replacements, recycling, and audit support for corporate and warehouse equipment.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Provide basic network troubleshooting for corporate and warehouse users, including connectivity, Wi-Fi, VPN, cabling, switch port, and printer/network device issues, escalating when needed.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Manage daily support cases by verifying reported issues, gathering required information, isolating root cause, resolving the issue when possible, and escalating appropriately when needed.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Document problems, resolutions, SOPs, recurring issues, and process changes in the knowledge base to improve consistency and reduce repeat tickets.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Work with the Helpdesk &amp; NOC Manager and Infrastructure team to identify recurring issues, service gaps, escalation needs, and opportunities to improve support workflows.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Relay relevant updates from Infrastructure, Security, Systems, Telecom, and other IT groups to the corporate help desk team and impacted business users.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Assist with onboarding, offboarding, user moves, equipment setups, conference room support, and other corporate/warehouse IT operational needs.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Support projects involving corporate and warehouse technology rollouts, refreshes, office moves, vendor work, training, and process changes.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Provide guidance, coaching, training, and technical support to Help Desk Analysts while remaining hands-on in daily support work.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Monitor team performance, ticket quality, workload balance, attendance, scheduling, and time off requests in alignment with department expectations.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Maintain a high level of customer service and professionalism when working with corporate users, warehouse teams, leadership, vendors, and other IT teams.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Maintain current technical knowledge through continuing education, vendor documentation, internal documentation, and hands-on system familiarity.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Perform other duties as assigned to support IT operations, business continuity, projects, escalations, and corporate/warehouse support needs.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Key Qualifications and Requirements:</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Minimum of 3 years of hands-on IT help desk, desktop support, or technical support experience in a corporate, warehouse, or similar business environment.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Minimum of 1-2 years of lead, supervisory, or team coordination experience, including assigning work, coaching team members, monitoring ticket quality, and helping manage daily support priorities.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Strong technical troubleshooting skills for Windows workstations, laptops, printers, peripherals, mobile devices, phones, user accounts, Microsoft 365, Active Directory, network connectivity, VPN, Wi-Fi, and common business applications.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Experience using an IT ticketing system to document issues, manage workload, prioritize requests, follow up with users, and track resolution details.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Ability to serve as a working supervisor by directly handling tickets, walk-up support, escalations, hardware replacements, user support requests, and daily operational issues.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Strong customer service, communication, follow-through, and documentation skills, with the ability to support corporate users, warehouse teams, leadership, vendors, and other IT groups professionally.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Ability to prioritize competing requests, identify urgent business-impacting issues, escalate appropriately, and maintain clear communication with users and management.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Experience supporting onboarding, offboarding, equipment deployment, access requests, inventory tracking, telecom/mobile device support, and vendor coordination preferred.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Ability to work on-site and provide weekend, overnight, early-morning, or after-hours support when required for critical incidents, maintenance windows, projects, emergency response, or other management-directed business needs.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Relevant technical certifications such as CompTIA A+, Network+, Microsoft, ITIL, Jamf, or other help desk, systems, networking, or endpoint support certifications are preferred but not required.</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Physical/Environmental Demands and </b><b><span style=\"background:#FFFFFF;\"><span style=\"color:#222222;\">Availability:</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Work is performed on-site in an office and warehouse support environment. This is an on-site position and is not intended to be a remote role except where specifically approved by management. The position requires the ability to operate standard office equipment, keyboards, mobile devices, phones, and IT equipment. Must have the ability to walk short distances, visit user work areas, assist with equipment setup, and occasionally lift, carry, push, pull, or move equipment up to 25 pounds. Repetitive motion and adequate movement of the wrists, hands, and/or fingers are required. Team members are required to have close visual acuity to perform activities such as preparing and analyzing data, viewing a computer terminal, reading tickets, transcribing information, and reviewing technical documentation. Weekend, overnight, early-morning, or after-hours support may be required for critical incidents, business operations, maintenance windows, projects, office/warehouse coverage, emergency response, or other management-directed needs.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:24px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><i>*Job descriptions are merely a summary of the position. Duties and responsibilities are subject to change and may include any other that management finds necessary to successfully maintain business operations.</i></span></span></span></p>\n\n<p style=\"margin-left:24px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">WINDSOR EQUAL OPPORTUNITY EMPLOYER</span></span></span></p>",
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This is a working management role responsible for directly handling tickets, escalations, troubleshooting, hardware support, account and access requests, telecom and mobile device support, and workflow coordination, in addition to coaching and assigning work to help desk staff. The position supports corporate office and warehouse users, systems, equipment, and related IT services. The Corporate Helpdesk Supervisor must have strong technical troubleshooting, customer service, documentation, prioritization, and team leadership skills.\\n\\nJob Responsibilities:\\n\\n\\n\\tProvide day-to-day operational supervision of Corporate Help Desk Analysts supporting corporate office and warehouse users.\\n\\tServe as a working supervisor by directly handling tickets, walk-ups, escalations, troubleshooting, hardware replacements, and user support requests.\\n\\tEnsure the corporate and warehouse help desk meets company standards for service quality, response times, documentation, follow-through, and customer service.\\n\\tPrioritize, assign, monitor, and follow up on tickets to ensure timely resolution and clear communication with users and leadership.\\n\\tSupport corporate and warehouse staff with desktops, laptops, workstations, printers, peripherals, phones and other mobile devices, software, network connectivity, and access-related issues.\\n\\tAdminister and support user accounts, distribution groups, shared mailboxes, permissions, password resets, and related Active Directory/Microsoft 365 access requests according to company policy.\\n\\tProvide support and administration for corporate telecom systems, including GoTo/Jive, desk phones, softphones, voicemail, call routing, and related vendor escalations.\\n\\tSupport company-issued mobile devices, including ordering, activation, troubleshooting, replacement coordination, inventory tracking, and carrier/vendor follow-up.\\n\\tMaintain, repair, replace, image, and deploy corporate desktops, laptops, peripherals, and related equipment as needed.\\n\\tCoordinate hardware inventory, asset tracking, equipment issuance, returns, replacements, recycling, and audit support for corporate and warehouse equipment.\\n\\tProvide basic network troubleshooting for corporate and warehouse users, including connectivity, Wi-Fi, VPN, cabling, switch port, and printer/network device issues, escalating when needed.\\n\\tManage daily support cases by verifying reported issues, gathering required information, isolating root cause, resolving the issue when possible, and escalating appropriately when needed.\\n\\tDocument problems, resolutions, SOPs, recurring issues, and process changes in the knowledge base to improve consistency and reduce repeat tickets.\\n\\tWork with the Helpdesk &amp; NOC Manager and Infrastructure team to identify recurring issues, service gaps, escalation needs, and opportunities to improve support workflows.\\n\\tRelay relevant updates from Infrastructure, Security, Systems, Telecom, and other IT groups to the corporate help desk team and impacted business users.\\n\\tAssist with onboarding, offboarding, user moves, equipment setups, conference room support, and other corporate/warehouse IT operational needs.\\n\\tSupport projects involving corporate and warehouse technology rollouts, refreshes, office moves, vendor work, training, and process changes.\\n\\tProvide guidance, coaching, training, and technical support to Help Desk Analysts while remaining hands-on in daily support work.\\n\\tMonitor team performance, ticket quality, workload balance, attendance, scheduling, and time off requests in alignment with department expectations.\\n\\tMaintain a high level of customer service and professionalism when working with corporate users, warehouse teams, leadership, vendors, and other IT teams.\\n\\tMaintain current technical knowledge through continuing education, vendor documentation, internal documentation, and hands-on system familiarity.\\n\\tPerform other duties as assigned to support IT operations, business continuity, projects, escalations, and corporate/warehouse support needs.\\n\\n\\nKey Qualifications and Requirements:\\n\\n\\n\\tMinimum of 3 years of hands-on IT help desk, desktop support, or technical support experience in a corporate, warehouse, or similar business environment.\\n\\tMinimum of 1-2 years of lead, supervisory, or team coordination experience, including assigning work, coaching team members, monitoring ticket quality, and helping manage daily support priorities.\\n\\tStrong technical troubleshooting skills for Windows workstations, laptops, printers, peripherals, mobile devices, phones, user accounts, Microsoft 365, Active Directory, network connectivity, VPN, Wi-Fi, and common business applications.\\n\\tExperience using an IT ticketing system to document issues, manage workload, prioritize requests, follow up with users, and track resolution details.\\n\\tAbility to serve as a working supervisor by directly handling tickets, walk-up support, escalations, hardware replacements, user support requests, and daily operational issues.\\n\\tStrong customer service, communication, follow-through, and documentation skills, with the ability to support corporate users, warehouse teams, leadership, vendors, and other IT groups professionally.\\n\\tAbility to prioritize competing requests, identify urgent business-impacting issues, escalate appropriately, and maintain clear communication with users and management.\\n\\tExperience supporting onboarding, offboarding, equipment deployment, access requests, inventory tracking, telecom/mobile device support, and vendor coordination preferred.\\n\\tAbility to work on-site and provide weekend, overnight, early-morning, or after-hours support when required for critical incidents, maintenance windows, projects, emergency response, or other management-directed business needs.\\n\\tRelevant technical certifications such as CompTIA A+, Network+, Microsoft, ITIL, Jamf, or other help desk, systems, networking, or endpoint support certifications are preferred but not required.\\n\\n\\n \\n\\nPhysical/Environmental Demands and Availability:\\n\\n\\n\\tWork is performed on-site in an office and warehouse support environment. This is an on-site position and is not intended to be a remote role except where specifically approved by management. The position requires the ability to operate standard office equipment, keyboards, mobile devices, phones, and IT equipment. Must have the ability to walk short distances, visit user work areas, assist with equipment setup, and occasionally lift, carry, push, pull, or move equipment up to 25 pounds. Repetitive motion and adequate movement of the wrists, hands, and/or fingers are required. Team members are required to have close visual acuity to perform activities such as preparing and analyzing data, viewing a computer terminal, reading tickets, transcribing information, and reviewing technical documentation. Weekend, overnight, early-morning, or after-hours support may be required for critical incidents, business operations, maintenance windows, projects, office/warehouse coverage, emergency response, or other management-directed needs.\\n\\n\\n*Job descriptions are merely a summary of the position. Duties and responsibilities are subject to change and may include any other that management finds necessary to successfully maintain business operations.\\n\\nWINDSOR EQUAL OPPORTUNITY EMPLOYERQualifications\",\"responsibilities\":\"Job Summary: \\n\\nThe Corporate Helpdesk Supervisor is responsible for the daily on-site support and supervision of the Corporate and Warehouse Help Desk function. This is a working management role responsible for directly handling tickets, escalations, troubleshooting, hardware support, account and access requests, telecom and mobile device support, and workflow coordination, in addition to coaching and assigning work to help desk staff. The position supports corporate office and warehouse users, systems, equipment, and related IT services. The Corporate Helpdesk Supervisor must have strong technical troubleshooting, customer service, documentation, prioritization, and team leadership skills.\\n\\nJob Responsibilities:\\n\\n\\n\\tProvide day-to-day operational supervision of Corporate Help Desk Analysts supporting corporate office and warehouse users.\\n\\tServe as a working supervisor by directly handling tickets, walk-ups, escalations, troubleshooting, hardware replacements, and user support requests.\\n\\tEnsure the corporate and warehouse help desk meets company standards for service quality, response times, documentation, follow-through, and customer service.\\n\\tPrioritize, assign, monitor, and follow up on tickets to ensure timely resolution and clear communication with users and leadership.\\n\\tSupport corporate and warehouse staff with desktops, laptops, workstations, printers, peripherals, phones and other mobile devices, software, network connectivity, and access-related issues.\\n\\tAdminister and support user accounts, distribution groups, shared mailboxes, permissions, password resets, and related Active Directory/Microsoft 365 access requests according to company policy.\\n\\tProvide support and administration for corporate telecom systems, including GoTo/Jive, desk phones, softphones, voicemail, call routing, and related vendor escalations.\\n\\tSupport company-issued mobile devices, including ordering, activation, troubleshooting, replacement coordination, inventory tracking, and carrier/vendor follow-up.\\n\\tMaintain, repair, replace, image, and deploy corporate desktops, laptops, peripherals, and related equipment as needed.\\n\\tCoordinate hardware inventory, asset tracking, equipment issuance, returns, replacements, recycling, and audit support for corporate and warehouse equipment.\\n\\tProvide basic network troubleshooting for corporate and warehouse users, including connectivity, Wi-Fi, VPN, cabling, switch port, and printer/network device issues, escalating when needed.\\n\\tManage daily support cases by verifying reported issues, gathering required information, isolating root cause, resolving the issue when possible, and escalating appropriately when needed.\\n\\tDocument problems, resolutions, SOPs, recurring issues, and process changes in the knowledge base to improve consistency and reduce repeat tickets.\\n\\tWork with the Helpdesk &amp; NOC Manager and Infrastructure team to identify recurring issues, service gaps, escalation needs, and opportunities to improve support workflows.\\n\\tRelay relevant updates from Infrastructure, Security, Systems, Telecom, and other IT groups to the corporate help desk team and impacted business users.\\n\\tAssist with onboarding, offboarding, user moves, equipment setups, conference room support, and other corporate/warehouse IT operational needs.\\n\\tSupport projects involving corporate and warehouse technology rollouts, refreshes, office moves, vendor work, training, and process changes.\\n\\tProvide guidance, coaching, training, and technical support to Help Desk Analysts while remaining hands-on in daily support work.\\n\\tMonitor team performance, ticket quality, workload balance, attendance, scheduling, and time off requests in alignment with department expectations.\\n\\tMaintain a high level of customer service and professionalism when working with corporate users, warehouse teams, leadership, vendors, and other IT teams.\\n\\tMaintain current technical knowledge through continuing education, vendor documentation, internal documentation, and hands-on system familiarity.\\n\\tPerform other duties as assigned to support IT operations, business continuity, projects, escalations, and corporate/warehouse support needs.\\n\\n\\nKey Qualifications and Requirements:\\n\\n\\n\\tMinimum of 3 years of hands-on IT help desk, desktop support, or technical support experience in a corporate, warehouse, or similar business environment.\\n\\tMinimum of 1-2 years of lead, supervisory, or team coordination experience, including assigning work, coaching team members, monitoring ticket quality, and helping manage daily support priorities.\\n\\tStrong technical troubleshooting skills for Windows workstations, laptops, printers, peripherals, mobile devices, phones, user accounts, Microsoft 365, Active Directory, network connectivity, VPN, Wi-Fi, and common business applications.\\n\\tExperience using an IT ticketing system to document issues, manage workload, prioritize requests, follow up with users, and track resolution details.\\n\\tAbility to serve as a working supervisor by directly handling tickets, walk-up support, escalations, hardware replacements, user support requests, and daily operational issues.\\n\\tStrong customer service, communication, follow-through, and documentation skills, with the ability to support corporate users, warehouse teams, leadership, vendors, and other IT groups professionally.\\n\\tAbility to prioritize competing requests, identify urgent business-impacting issues, escalate appropriately, and maintain clear communication with users and management.\\n\\tExperience supporting onboarding, offboarding, equipment deployment, access requests, inventory tracking, telecom/mobile device support, and vendor coordination preferred.\\n\\tAbility to work on-site and provide weekend, overnight, early-morning, or after-hours support when required for critical incidents, maintenance windows, projects, emergency response, or other management-directed business needs.\\n\\tRelevant technical certifications such as CompTIA A+, Network+, Microsoft, ITIL, Jamf, or other help desk, systems, networking, or endpoint support certifications are preferred but not required.\\n\\n\\n \\n\\nPhysical/Environmental Demands and Availability:\\n\\n\\n\\tWork is performed on-site in an office and warehouse support environment. This is an on-site position and is not intended to be a remote role except where specifically approved by management. The position requires the ability to operate standard office equipment, keyboards, mobile devices, phones, and IT equipment. Must have the ability to walk short distances, visit user work areas, assist with equipment setup, and occasionally lift, carry, push, pull, or move equipment up to 25 pounds. Repetitive motion and adequate movement of the wrists, hands, and/or fingers are required. Team members are required to have close visual acuity to perform activities such as preparing and analyzing data, viewing a computer terminal, reading tickets, transcribing information, and reviewing technical documentation. Weekend, overnight, early-morning, or after-hours support may be required for critical incidents, business operations, maintenance windows, projects, office/warehouse coverage, emergency response, or other management-directed needs.\\n\\n\\n*Job descriptions are merely a summary of the position. Duties and responsibilities are subject to change and may include any other that management finds necessary to successfully maintain business operations.\\n\\nWINDSOR EQUAL OPPORTUNITY EMPLOYER\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"WINDSOR FASHIONS LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=86A556299A52DF9931CC3ED2FE9D6004\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"9603 John Street\",\"addressLocality\":\"Santa Fe Springs\",\"addressRegion\":\"CA\",\"postalCode\":90670,\"addressCountry\":\"USA\"}},\"industry\":\"Corporate\",\"validThrough\":\"-0001-11-30\"}",
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