Inside Sales Coordinator

About ANA: Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience. Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system.  Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment. ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking an Inside Sales Coordinator in an onsite position at Spartanburg, SC. The Inside Sales Coordinator plays a critical role in supporting sales operations, customer experience, and order execution across the organization. This position serves as a key liaison between Sales, Operations, Logistics, Finance, and customers to ensure timely communication, accurate order processing, and exceptional service throughout the customer lifecycle. The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment with changing priorities and deadlines. This role requires strong communication skills, urgency, accountability, and the ability to proactively solve problems while supporting company goals and revenue objectives.  This role supports the EST timezone. The position is fully onsite, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to the Inside Sales Manager. You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time. ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Role & Responsibilities: Serve as a primary point of contact for internal and external customers regarding quotes, orders, shipments, lead times, and product availability. Provide professional, timely, and solution-oriented communication via phone, email, and internal collaboration platforms. Build strong working relationships with customers, sales representatives, and internal departments. Enter, update, and maintain quotes, sales orders, purchase orders, and customer information within CRM systems (Salesforce, Business Central). Monitor open orders and proactively communicate delays, changes, or issues impacting customer expectations. Assist with expediting urgent orders and resolving customer escalations in a timely and professional manner. Ensure order accuracy, proper documentation, and compliance with internal processes and procedures. Support month-end and quarter-end activities to help achieve company revenue goals and shipment targets. Partner with Sales, Logistics, Operations, and Finance to ensure seamless execution of customer orders. Assist in identifying process improvements that increase efficiency, communication, and customer satisfaction. Support special projects and departmental initiatives as assigned. Including trade show support. Maintain a strong sense of urgency while balancing multiple priorities in a fast-paced environment. Maintain accurate and up-to-date customer and order information within company systems. Track and manage sales activities, customer communications, and follow-up actions. Assist with reporting, data management, and administrative support related to sales operations. Support marketing campaigns, promotions, and customer outreach efforts when needed. Demonstrate professionalism, accountability, teamwork, and a positive attitude in all interactions. Support company values by fostering collaboration, inclusivity, integrity, and continuous improvement. Participate in ongoing training and development related to products, systems, processes, and customer service. Other duties as assigned Qualifications: Required Skills/Abilities: Work Ethic – Maintain high energy and stays productive. Self-Starter, able to stay on task without Supervision. Displays effective Time Management. Organizes work; prioritizes and manages time well. Hits goals and manages progress on goals. High attention to detail and commitment to accuracy. Communication – Demonstrates active listening skills. Writes clearly and effectively. Asks probing Discovery questions to better understand customers values, needs and expectations. Paraphrase and reinforce to confirm understanding. Connecting with the Customer – Ask questions to build social conversation. Works in the best interest of both the customer and ANA, Inc. Strong customer service mindset with a proactive and solutions-oriented approach. Product & Company Knowledge – Uses all available tools, systems, and resources to reach goals and meet customer’s needs. Knows current inventory, knows features and benefits of ANA, Inc products. Teamwork – Demonstrates strong team behaviors in line with ANA, Inc values including respect, integrity, inclusion, and fairness. Builds and maintains strong relationships. Partners with others to meet customer’s needs. Pitches in to help as needed. Ability to adapt quickly to changing business needs and priorities. Education and Experience: High school degree or equivalent required Bachelor’s degree in related field preferred 2+ years of experience in inside sales, customer service, sales support, order management, or related operational support role preferred. Experience in manufacturing, industrial equipment, distribution, or related industries is a plus. ANA’s Core Values: Root Cause Problem Solving Be Creative with Solutions Build open and honest relationships Build a positive team and family spirit Be inclusive Look for better ways Be humble Urgency Benefits & Perks: Competitive pay 401k with company contribution Medical, Dental, & Vision Life Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance Employee Assistance Program Employee Appreciation Programs

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      "text": "Role & Responsibilities:",
      "content": "<div>\n\n<li>Serve as a primary point of contact for internal and external customers regarding quotes, orders, shipments, lead times, and product availability.</li>\n<li>Provide professional, timely, and solution-oriented communication via phone, email, and internal collaboration platforms.</li>\n<li>Build strong working relationships with customers, sales representatives, and internal departments.</li>\n<li>Enter, update, and maintain quotes, sales orders, purchase orders, and customer information within CRM systems (Salesforce, Business Central).</li>\n<li>Monitor open orders and proactively communicate delays, changes, or issues impacting customer expectations.</li>\n<li>Assist with expediting urgent orders and resolving customer escalations in a timely and professional manner.</li>\n<li>Ensure order accuracy, proper documentation, and compliance with internal processes and procedures.</li>\n<li>Support month-end and quarter-end activities to help achieve company revenue goals and shipment targets.</li>\n<li>Partner with Sales, Logistics, Operations, and Finance to ensure seamless execution of customer orders.</li>\n<li>Assist in identifying process improvements that increase efficiency, communication, and customer satisfaction.</li>\n<li>Support special projects and departmental initiatives as assigned. Including trade show support.</li>\n<li>Maintain a strong sense of urgency while balancing multiple priorities in a fast-paced environment.</li>\n<li>Maintain accurate and up-to-date customer and order information within company systems.</li>\n<li>Track and manage sales activities, customer communications, and follow-up actions.</li>\n<li>Assist with reporting, data management, and administrative support related to sales operations.</li>\n<li>Support marketing campaigns, promotions, and customer outreach efforts when needed.</li>\n<li>Demonstrate professionalism, accountability, teamwork, and a positive attitude in all interactions.</li>\n<li>Support company values by fostering collaboration, inclusivity, integrity, and continuous improvement.</li>\n<li>Participate in ongoing training and development related to products, systems, processes, and customer service.</li>\n\n</div>\n\n<li>Other duties as assigned</li>\n"
    },
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      "text": "Qualifications:",
      "content": "<p><strong>Required Skills/Abilities:</strong></p>\n\n<li><strong>Work Ethic</strong> – Maintain high energy and stays productive. Self-Starter, able to stay on task without Supervision. Displays effective Time Management. Organizes work; prioritizes and manages time well. Hits goals and manages progress on goals. High attention to detail and commitment to accuracy.</li>\n<li><strong>Communication </strong>– Demonstrates active listening skills. Writes clearly and effectively. Asks probing Discovery questions to better understand customers values, needs and expectations.&nbsp; Paraphrase and reinforce to confirm understanding.</li>\n<li><strong>Connecting with the Customer</strong> – Ask questions to build social conversation. Works in the best interest of both the customer and ANA, Inc. Strong customer service mindset with a proactive and solutions-oriented approach.</li>\n<li><strong>Product &amp; Company Knowledge</strong> – Uses all available tools, systems, and resources to reach goals and meet customer’s needs. Knows current inventory, knows features and benefits of ANA, Inc products.</li>\n<li><strong>Teamwork</strong> – Demonstrates strong team behaviors in line with ANA, Inc values including respect, integrity, inclusion, and fairness.&nbsp; Builds and maintains strong relationships. Partners with others to meet customer’s needs. Pitches in to help as needed. Ability to adapt quickly to changing business needs and priorities.</li>\n\n<p><strong>Education and Experience:</strong></p>\n\n<li>High school degree or equivalent required</li>\n<li>Bachelor’s degree in related field preferred</li>\n<li>2+ years of experience in inside sales, customer service, sales support, order management, or related operational support role preferred.</li>\n<li>Experience in manufacturing, industrial equipment, distribution, or related industries is a plus.</li>\n"
    },
    {
      "text": "ANA’s Core Values:",
      "content": "\n<li>Root Cause Problem Solving</li>\n<li>Be Creative with Solutions</li>\n<li>Build open and honest relationships</li>\n<li>Build a positive team and family spirit</li>\n<li>Be inclusive</li>\n<li>Look for better ways</li>\n<li>Be humble</li>\n<li>Urgency</li>\n"
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      "text": "Benefits & Perks:",
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