CX Automation Engineer

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  "last_changed_at": "2026-05-29T07:02:21.354Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "New York City Metropolitan Area",
    "city": "New York City Metropolitan Area",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 140000,
  "salary_min": 130000,
  "inferred_at": "2026-06-18T07:55:50.227Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "New York City Metropolitan Area",
      "city": "New York City Metropolitan Area",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
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    "countries": [
      "United States"
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  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
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{
  "lists": [
    {
      "text": "Essential Job Duties ",
      "content": "<div>\n<p><strong>What You’ll Own</strong></p>\n<ol>\n<li><strong>CX Automation Architecture &amp; Build</strong></li>\n</ol>\n\n<li>Architect, build, and optimize end‑to‑end automated customer journeys across in‑app, email, product, and other digital channels.</li>\n<li>Serve as the primary driver of CX automation initiatives within the organization.</li>\n<li>Implement intelligent workflows that personalize experiences at scale (behavioral triggers, segmentation logic, AI‑powered recommendations, etc.).</li>\n\n<ol start=\"2\">\n<li><strong>AI</strong><strong>‑</strong><strong>Driven Customer Experience</strong></li>\n</ol>\n\n<li>Integrate AI tools and models (predictive, generative, recommendation engines) into customer workflows to serve highly-relevant learning content that results in adoption.</li>\n<li>Evaluate and implement new AI and automation capabilities to improve customer onboarding, education, engagement, renewal, and success.</li>\n\n<ol start=\"3\">\n<li><strong>Systems, Tools, and Integrations</strong></li>\n</ol>\n\n<li>Own integration strategy across CX, product, and data systems.</li>\n<li>Work hands‑on with tools like Pendo, HubSpot, journey orchestration tools, and data platforms.</li>\n<li>Build connectors, workflows, and automations using APIs, webhooks, and low‑code/no‑code solutions.</li>\n\n<ol start=\"4\">\n<li><strong>Outcome</strong><strong>‑</strong><strong>Based Measurement &amp; Iteration</strong></li>\n</ol>\n\n<li>Define success metrics for all digital journeys (activation, adoption, engagement, conversion, retention).</li>\n<li>Analyze journey performance and lead continuous optimization based on data, usage patterns, and customer feedback.</li>\n<li>Build dashboards needed to drive insight‑based CX iteration.</li>\n\n<ol start=\"5\">\n<li><strong>Cross</strong><strong>‑</strong><strong>Functional Leadership (IC Role, High Influence)</strong></li>\n</ol>\n\n<li>Partner with Product, Engineering, and Growth Marketing teams to align automation initiatives with product strategy.</li>\n<li>Represent CX Automation in strategic conversations about scaling the customer experience.</li>\n<li>Serve as the “bridge” between technical teams and CX outcomes.</li>\n\n<p><strong>What Success Looks Like</strong></p>\n<p>In your first year, you’ll be accountable for:</p>\n\n<li>Building and launching fully automated, measurable digital journeys that improve user onboarding, reduce friction, and improve customer outcomes.</li>\n<li>Improving product adoption and customer activation through targeted, intelligent in‑app and email guidance.</li>\n<li>Rolling out AI‑enabled personalization that drives measurable engagement lift.</li>\n<li>Creating visibility into journey performance and closing the loop with rapid iteration.</li>\n\n</div>"
    },
    {
      "text": "Other Job Duties",
      "content": "<div>\n\n<li>Other duties assigned by supervisor or HHAeXchange leader.</li>\n\n</div>"
    },
    {
      "text": "Travel Requirements",
      "content": "<div>\n\n<li>Travel up to 10%, including overnight travel</li>\n\n</div>"
    },
    {
      "text": "Required Education, Experience, Certifications and Skills",
      "content": "<div>\n\n<li>7+ years in CX, Product Operations, Marketing Automation, or Digital Experience with a strong technical foundation.</li>\n<li>Hands‑on journey design and implementation experience — able to build full workflows yourself.</li>\n<li>Deep understanding of automation tools, system integrations, data flows, and customer lifecycle design.</li>\n<li>Proficiency with tools like Pendo, Braze/HubSpot/Marketo/Customer.io, Zapier, Workato, or similar orchestration platforms.</li>\n<li>Experience with light coding or scripting (e.g., JavaScript, Python, or environments like Replit).</li>\n<li>Strong ability to break down customer problems, create outcomes‑driven automation, and iterate based on data.</li>\n<li>Curiosity, experimentation mindset, and an obsession with delivering customer‑centric value.</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1775244983888,
  "updatedAt": null,
  "categories": {
    "team": "Customer Experience",
    "location": "New York City Metropolitan Area",
    "commitment": "Full Time",
    "department": "Customer Experience",
    "allLocations": [
      "New York City Metropolitan Area"
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  },
  "salaryRange": null,
  "workplaceType": "hybrid"
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