CUSTOMER Success Representative

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    "description": "<h1 style=\"margin-top:24px; margin-bottom:5px\"><span style=\"font-size:20pt\"><span style=\"line-height:115%\"><span aptos=\"\" display=\"\" style=\"font-family:\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\">Customer Success Representative</span></span></span></span></span></h1>\r\n\r\n<h2 style=\"margin-top:11px; margin-bottom:5px\"><span style=\"font-size:16pt\"><span style=\"line-height:115%\"><span aptos=\"\" display=\"\" style=\"font-family:\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\">Company Overview</span></span></span></span></span></h2>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span aptos=\"\" style=\"font-family:\">Pan-Am Dental Laboratory is a full-service dental laboratory that partners with dental professionals to design and fabricate a wide range of dental restorations and appliances. With a focus on quality, consistency and clinical accuracy, Pan-Am Prides itself with Happy patients and happy business partners.&nbsp; Headquartered in Savannah, GA, Pan-Am Has two additional locations in Houston, TX and Sandy, UT &ndash; allowing us to serve a base of clients covering the entire country.</span></span></span></span></p>\r\n\r\n<h2 style=\"margin-top:11px; margin-bottom:5px\"><span style=\"font-size:16pt\"><span style=\"line-height:115%\"><span aptos=\"\" display=\"\" style=\"font-family:\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\">Position Summary</span></span></span></span></span></h2>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span aptos=\"\" style=\"font-family:\">The Customer Success Representative ensures that Pan-Am Dental customers receive outstanding day-to-day support and an exceptional experience at every stage &ndash; from onboarding to long-term partnership.&nbsp; This role combines customer service, sales support, and relationship management to drive satisfaction, retention and growth.&nbsp; The Customer Success Representative is the voice of the customer inside the lab and plays a key role in maintaining Pan-Am&rsquo;s reputation for precision, speed, and service excellence</span></span></span></span></p>\r\n\r\n<h2 style=\"margin-top:11px; margin-bottom:5px\"><span style=\"font-size:16pt\"><span style=\"line-height:115%\"><span aptos=\"\" display=\"\" style=\"font-family:\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\">Key Responsibilities</span></span></span></span></span></h2>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Serve as main contact for assigned accounts</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Respond to inquiries regarding case status, pricing, billing and product information</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Coordinate with internal teams to resolve issues and ensure timely, accurate case completion</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Record and manage interactions in CRM and case management systems (Magic Touch,iCortica, or similar)</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Manage cases on hold including proactive follow-ups and clearing cases as appropriate</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Make outbound calls to current and prospective dental offices to promote Brand Products and services</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Identify cross-sell and upsell opportunities</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Support Customer Success manager with campaigns to drive customer adoption and revenue</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Provide customer feedback for improved workflow, service standards and product offerings</span></span></span></span></li>\r\n</ul>\r\n\r\n<h2 style=\"margin-top:11px; margin-bottom:5px\"><span style=\"font-size:16pt\"><span style=\"line-height:115%\"><span aptos=\"\" display=\"\" style=\"font-family:\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\">Qualifications &amp; Requirements</span></span></span></span></span></h2>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">2 years of experience in sutomer service or inside sales</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Dental or healthcare experience preferred but not required</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Excellent communication, listening and problem-solving skills</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Strong organizational and multitasking abilities in fast paced environment</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Knowledge of Dental lab processed and terminology preferred but not required</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Experience with CRM and case management software</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">High attention to detail</span></span></span></span></li>\r\n</ul>\r\n\r\n<h2 style=\"margin-top:11px; margin-bottom:5px\"><span style=\"font-size:16pt\"><span style=\"line-height:115%\"><span aptos=\"\" display=\"\" style=\"font-family:\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\">Compensation &amp; Benefits</span></span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">401(k) with company matching</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Competitive pay that includes base pay and bonus structure</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Medical insurance</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Dental insurance</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Vision insurance</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Paid time off (PTO)</span></span></span></span></li>\r\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Ongoing training and professional development opportunities</span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoListBulletCxSpMiddle\" style=\"margin-left:24px; text-indent:-.25in\">&nbsp;</p>\r\n\r\n<p class=\"MsoListBulletCxSpLast\" style=\"text-indent:0in; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Pan-Am is an affiliate company of Catalis Dental Lab Partners.&nbsp; If you are interested in learning more about this opportunity and the other Brands under the Catalis Network, you can find us at catalislabs.com.&nbsp; At Pan-Am Dental Lab, you are not just joining a Team, you are joining a family, Let&rsquo;s start building some smiles together.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"line-height:15.0pt\"><span style=\"font-family:Calibri,sans-serif\"><span aptos=\"\" style=\"font-family:\">Pan-Am is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.</span></span></span></span></p>\r\n",
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