Senior Manager: Technology Governance, Resilience & Corporate IT

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    "description": "<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Cellulant:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><a href=\"https://cellulant.io/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\">Cellulant</span></a> is Africa’s leading payments company, providing seamless, secure and innovative solutions that empower businesses, banks, and global brands to thrive in a fast-changing global economy. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">With a presence in over <span style=\"font-weight: bold\">24 countries and 200+ payment methods</span> across cards, bank transfer and mobile money, our <span style=\"font-weight: bold\">single API payment platform, Tingg</span>, simplifies collections, disbursements, and reconciliations. It processes over <span style=\"font-weight: bold\">1 million transactions daily </span>for market leaders in various sectors, such as Airlines, Telecoms, E-commerce, Ride-Hailing, Retail, and Remittances. By simplifying how people pay and get paid, we drive trust, commerce and scale – and connect companies to their ambitions.  </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Our Story:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Across Africa, payments are more than transactions. They are gateways to prosperity, connecting people, businesses and communities to opportunities and growth.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">From enabling a logistics company in Lusaka to pay suppliers across borders, to enabling a hospitality brand in Lagos to scale effortlessly, to supporting an airline in Nairobi to reconcile payments from multiple platforms, Cellulant is the bridge that makes it all possible. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Through trusted technology and customer-centric innovation, we build connections that inspire progress, strengthen economies and transform payments into a tool for progress.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Since our founding in 2003, we've continuously adapted and grown, leveraging our experiences to simplify payments for businesses. We are driven by an unshakable belief that seamless people-centred payments are the key to unlocking prosperity. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Today, Cellulant powers online and offline payment processing, allowing businesses to collect payments, send payouts, and accelerate business growth.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Our Mission: </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To deliver seamless, secure and innovative payment solutions for businesses. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Our Vision:</span> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To create a connected world where businesses move money as easily as they share ideas.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Role Overview: </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Senior Manager: Technology Governance, Resilience &amp; Corporate IT is responsible for end-to-end execution of technology governance, security-by-design, operational resilience, and corporate IT services across the Cellulant Group.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Reporting directly to the Head of Platform Engineering , the role ensures that:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Technology platforms and corporate IT services are secure, reliable, compliant, and resilient</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Governance and control frameworks are embedded into daily technology operations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Corporate IT services enable productivity, efficiency, and a strong employee experience across all market, </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Leads the implementation and adoption of controls, principles and guidelines of our current and future ISO certifications across the organization. </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This role combines strong operational leadership with disciplined governance execution, acting as a bridge between strategy, engineering execution, compliance requirements, and end-user technology services.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-weight: bold\">Why this Role Matters:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Operating across multiple regulated markets requires consistent, well-executed technology controls and dependable corporate IT services. This role exists to:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive proactive, embedded, IT security,  technology governance and resilience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Move the organisation from reactive audit remediation to disciplined execution.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide clear visibility into technology risk, service performance, and operational health.</span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Ensure corporate IT services scale securely and efficiently as the business grows.</span><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Stakeholders:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">CPTO: Strategic alignment, escalation of material risks, execution reporting</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Engineering &amp; Platform Teams: Secure design, resilience patterns, operational standards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Information Security &amp; Compliance: Control requirements, audits, regulatory alignment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Corporate IT Teams &amp; Vendors: End-user service delivery</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Finance &amp; People &amp; Culture: Budgeting, onboarding/offboarding, workforce enablement</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Risk &amp; Audit Forums: Technology risk posture and remediation progress</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You'll do:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">1. Technology Governance &amp; Risk Execution</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Implement and maintain the Technology Risk &amp; Governance Framework across platforms and corporate IT.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Translate standards and regulations (ISO 27001, ISO 20000, ISO 22301, ISO 27701, PCI-DSS, GDPR) into:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Engineering and operational standards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Platform and infrastructure guardrails</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Repeatable control procedures</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Track technology risks, audit findings, and remediation actions, escalating material risks to the CPTO.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Is the single DRI to spearhead  internal and external audits, regulatory reviews, and assurance activities from a Technology execution perspective.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">2. Security by Design &amp; Control Implementation</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive effective implementation of security controls across:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identity &amp; Access Management lifecycle</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Endpoint and device security</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Cloud and platform environments</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Govern the lifecycle, adoption, and effectiveness of security tooling within Technology.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Coordinate technology-led incident response and post-incident reviews, ensuring remediation actions are delivered and sustained.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">3. Operational Resilience &amp; Service Management</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead and mature IT Service Management (ITSM) processes including Incident, Problem, Change, Asset, and Capacity Management.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Monitor and report on service availability, reliability, MTTR, and change success rates across platforms and corporate IT.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Own disaster recovery planning, testing, and business continuity readiness for technology services.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive standardisation and automation to improve service quality, resilience, and operational efficiency.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">4. Corporate Information Technology &amp; End-User Services</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide operational leadership for Corporate IT and end-user technology services across all regions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure secure, efficient, and auditable onboarding and offboarding processes in partnership with People &amp; Culture.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Oversee collaboration tools (Google Workspace / Microsoft 365), endpoint management, and workplace technology services.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Standardise and optimise corporate IT services to deliver a consistent employee experience across countries.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Plan, implement and operate the corporate IT budget ensuring that IT provides state of the art end user services in a cost effective manner. </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">5. Vendor, Financial &amp; Stakeholder Management</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage IT vendors and service providers, ensuring SLA adherence, cost effectiveness, and service quality.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Own Corporate IT budgets and contribute to technology cost optimisation initiatives.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner with Finance on forecasting, spend tracking, and ROI visibility.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Engage senior stakeholders to align technology services, governance priorities, and business needs.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">6. Team Leadership &amp; Capability Building</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead and develop corporate IT and governance-focused technology teams across multiple countries.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Foster a culture of accountability, documentation, continuous improvement, and operational discipline.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Build strong working relationships with Engineering, Platform, Security, and Compliance teams.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to the strategic evolution of technology by bringing key insight and strategic input to the wider product and technology strategy.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we are looking for:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\">Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree is a plus.</span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Relevant professional certifications such as:</span></li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">IT Governance/Security:</span> Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC).</span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">IT Service Management:</span> ITIL v4 Expert or Master certification.</span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">Compliance</span>:<span style=\"font-size: 12pt\"> Certifications or extensive practical experience with ISO standards (27001, 22301, 20000) and regulatory frameworks like PCI-DSS and GDPR</span></span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Why Work for Us?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At Cellulant, we are more than a payments company: we are bridge-builders. We believe that by simplifying the way people pay and get paid, we are connecting companies to their ambitions, people to opportunities, and Africa to the global economy. Our work goes beyond payments—it’s about what people, businesses, and communities can do when the movement of money becomes more dependable, seamless, and secure. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Some exciting things about us...</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">We have an extensive footprint: </span>We have an office presence in 10 countries, and our products serve 24 countries across Africa, with a global workforce of about 300 employees. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">We believe innovation is at the heart of Fintech:</span> Thousands of market leaders and top enterprises trust our technology to power their payments. Our customers are in various sectors, including financial services, travel and hospitality, telecom, e-commerce, remittance companies, SaaS, and the gig economy. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">We support a diverse and inclusive workforce:</span> We focus on the growth and development of our employees through well-developed, individualised career paths, ensuring you reach your full potential in a supportive and delivery-oriented environment. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">We put our employees first:</span> At Cellulant, your contribution is rewarded competitively. We use clear career levels and role titles, and benchmark our base pay against data and a well-established internal process. Your actual salary will reflect your experience, skills, impact and the scope of the role, as well as our business needs and prevailing market conditions. We also offer generous personal time off, and medical and life insurance benefits (markets permitting).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">We seek collaborative builders: </span>At Cellulant, we believe that great ideas happen when we come together. Therefore, we nurture a collaborative work environment that challenges, engages, and empowers each person to contribute to the growth and success of the business. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">We solve Africa's digital economy:</span> We’re solving payment challenges on the continent to create opportunities and accelerate economic growth for all of Africa.</span></li>\n</ul>",
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