Personal Injury Case Manager

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    "location": {
      "city": "Tijuana",
      "state": "Baja California",
      "postalCode": "11111111",
      "addressCountry": "Mexico"
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    "datePosted": "2026-06-16",
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    "description": "<p><span style=\"font-size: 36pt\"><span>Personal Injury Case Manager</span></span></p>\n<p><span style=\"font-size: 18pt\"><span>Client Advocacy &amp; Case Management</span></span></p>\n<p><span>📍 Tijuana, B.C., Mexico</span><br><span>🏢 100% On-Site | Voxcentrix</span><br><span>🕒 Full-Time | Pacific Standard Time (PST)</span></p>\n<p><span style=\"font-size: 36pt\"><span>Join a Team That Makes a Difference</span></span></p>\n<p><span>At FLF, a growing Personal Injury Law Firm, we believe that every client deserves to feel supported, informed, and cared for during some of the most challenging moments of their lives.</span></p>\n<p><span>Behind every successful case is a dedicated team working to ensure clients receive the medical treatment, communication, and advocacy they need throughout the legal process. Our Case Managers play a critical role in helping clients navigate their recovery journey while supporting the successful resolution of their cases.</span></p>\n<p><span>We are seeking an experienced and compassionate Personal Injury Case Manager to join our team and help deliver the exceptional service our clients deserve.</span></p>\n<p><span>If you're passionate about helping people, building strong relationships, and making a meaningful impact through your work, we'd love to hear from you.</span></p>\n<p><span style=\"font-size: 36pt\"><span>Why This Role Matters</span></span></p>\n<p><span>As a Personal Injury Case Manager, you will serve as one of the primary points of contact for our clients throughout their treatment and recovery journey.</span></p>\n<p><span>You will coordinate medical care, maintain communication with healthcare providers and insurance companies, monitor case progress, and ensure every client receives the support and guidance they need.</span></p>\n<p><span>Your work directly impacts client satisfaction, treatment outcomes, and the overall success of each case.</span></p>\n<p><span>The relationships you build and the attention you provide can make a meaningful difference in the lives of people recovering from serious injuries.</span></p>\n<p><span style=\"font-size: 36pt\"><span>Compensation &amp; Benefits</span></span></p>\n<ul>\n<li><span>Competitive base salary</span></li>\n<li><span>Settlement performance bonus opportunities</span></li>\n<li><span>Career advancement opportunities</span></li>\n<li><span>Ongoing training and professional development</span></li>\n<li><span>Collaborative and supportive team environment</span></li>\n<li><span>Modern office located in Guadalajara's premier financial district</span></li>\n<li><span>Opportunity to grow within a rapidly expanding organization</span></li>\n</ul>\n<p><span style=\"font-size: 36pt\"><span>What You'll Do</span></span></p>\n<p><span style=\"font-size: 18pt\"><span>Client Advocacy &amp; Communication</span></span></p>\n<ul>\n<li><span>Serve as a primary point of contact for clients throughout their case.</span></li>\n<li><span>Build trust and maintain strong client relationships through consistent communication.</span></li>\n<li><span>Provide updates, answer questions, and guide clients through each stage of the process.</span></li>\n<li><span>Ensure clients feel informed, supported, and cared for throughout their recovery journey.</span></li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span>Medical Coordination &amp; Case Progression</span></span></p>\n<ul>\n<li><span>Coordinate appointments and treatment plans with medical providers.</span></li>\n<li><span>Monitor treatment progress and ensure continuity of care.</span></li>\n<li><span>Follow up with providers and clients to maintain case momentum.</span></li>\n<li><span>Identify and address potential delays or obstacles that may impact case progression.</span></li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span>Medical Records &amp; Documentation</span></span></p>\n<ul>\n<li><span>Collect, review, and organize medical records and billing documentation.</span></li>\n<li><span>Maintain accurate and complete case files.</span></li>\n<li><span>Ensure documentation is properly prepared to support settlement negotiations and case resolution.</span></li>\n<li><span>Assist in building comprehensive demand packages.</span></li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span>Case Management &amp; Collaboration</span></span></p>\n<ul>\n<li><span>Communicate with insurance adjusters, medical providers, and internal legal teams.</span></li>\n<li><span>Maintain accurate updates within case management systems.</span></li>\n<li><span>Track case milestones and proactively move files toward resolution.</span></li>\n<li><span>Collaborate with attorneys, negotiators, and support staff to achieve successful outcomes.</span></li>\n</ul>\n<p><span style=\"font-size: 36pt\"><span>What We're Looking For</span></span></p>\n<p><span style=\"font-size: 24pt\"><span>Required Qualifications</span></span></p>\n<ul>\n<li><span>Minimum 2 years of experience in Personal Injury, Insurance Claims, Medical Coordination, or Case Management.</span></li>\n<li><span>Strong verbal and written English communication skills.</span></li>\n<li><span>Experience communicating professionally with medical providers, insurance companies, and clients.</span></li>\n<li><span>Strong organizational and time-management skills.</span></li>\n<li><span>Ability to manage multiple active cases simultaneously.</span></li>\n<li><span>High attention to detail and commitment to accurate documentation.</span></li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span>Preferred Qualifications</span></span></p>\n<ul>\n<li><span>Previous experience in a U.S. Personal Injury law firm.</span></li>\n<li><span>Experience using Filevine, CasePeer, or similar case management systems.</span></li>\n<li><span>Knowledge of personal injury treatment workflows and settlement processes.</span></li>\n<li><span>Experience working in fast-paced, client-focused environments.</span></li>\n</ul>\n<p><span style=\"font-size: 36pt\"><span>The Type of Person Who Thrives Here</span></span></p>\n<p><span>Our most successful Case Managers are:</span></p>\n<ul>\n<li><span>Compassionate and client-focused</span></li>\n<li><span>Strong communicators who build trust easily</span></li>\n<li><span>Highly organized and detail-oriented</span></li>\n<li><span>Proactive problem-solvers</span></li>\n<li><span>Comfortable managing multiple priorities</span></li>\n<li><span>Accountable and dependable</span></li>\n<li><span>Team-oriented and collaborative</span></li>\n<li><span>Committed to delivering an exceptional client experience</span></li>\n</ul>\n<p><span style=\"font-size: 36pt\"><span>Why Join FLF?</span></span></p>\n<p><span>At FLF, we believe that great client experiences begin with great people.</span></p>\n<p><span>We invest in our team members by providing the training, support, and opportunities needed to build rewarding careers while making a meaningful impact.</span></p>\n<p><span>As our firm continues to grow, you'll have opportunities to expand your skills, take on new challenges, and advance professionally within a high-performing organization.</span></p>\n<p><span style=\"font-size: 36pt\"><span>About FLF</span></span></p>\n<p><span>FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.</span></p>\n<p><span>We combine exceptional legal representation with compassionate client service, recognizing that every case represents a real person facing a difficult situation. Our team is committed to making a positive difference in the lives of our clients and in the communities we serve.</span></p>\n<p><span style=\"font-size: 36pt\"><span>Our Core Values</span></span></p>\n<p><span style=\"font-weight: bold\"><span>Loyalty</span></span><span> – To our clients, our team, and our mission.</span></p>\n<p><span style=\"font-weight: bold\"><span>Trust</span></span><span> – Building confidence through transparency, consistency, and results.</span></p>\n<p><span style=\"font-weight: bold\"><span>Respect</span></span><span> – For clients, colleagues, and the communities we serve.</span></p>\n<p><span style=\"font-weight: bold\"><span>Accountability</span></span><span> – Taking responsibility for outcomes, both successes and mistakes.</span></p>\n<p><span style=\"font-weight: bold\"><span>Continuous Growth</span></span><span> – Striving to learn, adapt, and improve daily.</span></p>\n<p><span style=\"font-size: 36pt\"><span>Equal Opportunity Employer</span></span></p>\n<p><span>FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.</span></p>\n<p><span style=\"font-size: 36pt\"><span>Ready to Apply?</span></span></p>\n<p><span>If you're looking for an opportunity to build a meaningful career, advocate for clients during important moments in their lives, and be part of a team that truly makes a difference, we'd love to hear from you.</span></p>\n<p><span>Apply today and help clients move forward with confidence, support, and exceptional care.</span></p>",
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