Sr. Content Manager

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    "datePosted": "2026-04-20",
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    "description": "<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Summary/Objective:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Senior Content Manager is a strategic and creative leader within the Creative Department, responsible for overseeing the development, production, and performance of content across all social and digital channels for assigned client accounts. This role combines high-level content strategy with hands-on creative direction, managing a team of Social Content Creators to deliver compelling, on-brand storytelling at scale. Reporting directly to the Chief Creative Officer, the Senior Content Manager bridges creative vision and executional excellence — ensuring that every piece of content serves both the brand's narrative and measurable business outcomes. This leader champions a culture of creativity, collaboration, and continuous improvement within the team.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Essential Duties &amp; Responsibilities</span><span style=\"color: rgb(35, 38, 41); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Lead the end-to-end content strategy for multiple client accounts, from brief interpretation through production, publishing, and performance analysis.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Direct and mentor a team of Social Content Creators, providing creative feedback, prioritizing workloads, and ensuring quality standards across all deliverables.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with the Creative Director to translate brand strategies into compelling content ecosystems across formats — short-form video, static, carousel, long-form, and emerging media.</span></li>\n<li><span style=\"color: rgb(61, 61, 58); font-family: Arial, sans-serif; font-size: 10pt\">Directly supervise the Community Manager, providing strategic direction on community engagement, tone alignment, and escalation handling, and ensuring community efforts are fully integrated with content strategy.</span></li>\n<li><span style=\"color: rgb(61, 61, 58); font-family: Arial, sans-serif; font-size: 10pt\">Direct and mentor Social Content Creators, providing creative and copy feedback, prioritizing workloads, and ensuring quality standards across all deliverables.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Oversee content calendar planning, production scheduling, and cross-team coordination to meet campaign deadlines consistently.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Partner with Account Management, Strategy, and Paid Media teams to align organic content with broader campaign objectives.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Champion content innovation by identifying emerging platform trends, formats, and audience behaviors relevant to client goals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Review and approve all content produced by the Social Content Creator team prior to client or platform delivery.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Present content strategies and performance reports to clients and internal stakeholders with confidence and clarity.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Contribute to new business proposals by developing content frameworks and creative concepts for prospective clients.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Establish and maintain content guidelines, brand voice documentation, and creative briefs for each assigned account.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Essential Functions: </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Serve as the primary content and copy lead for clients within the assigned portfolio.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Write original copy for social posts, campaign activations, video scripts, email, and brand communications as needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide strategic oversight and alignment between the Community Manager's engagement activities and the broader content narrative across all client accounts.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Conduct copy reviews and provide actionable, constructive feedback to direct reports to elevate writing and content quality across the team.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Facilitate content briefing sessions, creative kickoffs, copy reviews, community strategy alignments, and post-campaign retrospectives.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure all content and copy adhere to client brand guidelines, legal requirements, and platform best practices before publication.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Monitor and interpret content and community performance data, using insights to refine both strategy and copywriting approaches.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate with production resources — photographers, videographers, designers, and editors — to ensure copy and visual elements work cohesively.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Conduct regular 1:1s and team check-ins with all direct reports to support professional development and project alignment.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Other Duties: </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(24, 23, 23); font-family: Arial, sans-serif; font-size: 10pt\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Supervisory Responsibility:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> The Senior Content Manager directly supervises a team of Social Content Creators (typically 2–5 direct reports depending on account load). Responsibilities include day-to-day task assignment and prioritization, creative review and approval, performance evaluations, onboarding of new team members, and identification of training and growth opportunities. This role is also responsible for fostering a positive, inclusive, and high-performance team culture within the Creative Department.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Job Competencies</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Creative Vision</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strategic Thinking</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Team Leadership</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Client Management</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Analytical Mindset</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Organizational Excellence</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Preferred Education and Related Experience:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Bachelor's degree in Communications, Marketing, Journalism, Creative Writing, Advertising, Copywriting, or a related field required.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">5–7 years of progressive experience in content creation, copywriting, social media management, or digital marketing — with at least 2 years in a senior or team lead capacity.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrated copywriting experience across multiple formats: social copy, scripts, campaign messaging, taglines, long-form content, and brand voice documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience supervising or mentoring community management functions, with an understanding of how community engagement and content strategy interconnect.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Agency experience strongly preferred; comfort managing multiple client accounts, copy voices, and team functions simultaneously is essential.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proven track record of leading content teams and delivering measurable results across social and digital platforms.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience with content production workflows — including photo/video shoots, post-production, and asset management — is a significant advantage.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Portfolio demonstrating range across industries, content formats, copy styles, and audience types is required for consideration.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Knowledge &amp; Critical Skills</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Copywriting (Required): Exceptional writing ability across short-form and long-form formats, with a strong command of brand voice, tone adaptation, persuasive messaging, and storytelling. Must be able to write confidently for multiple brands simultaneously without voice bleed, and coach others — including the Community Manager and Content Creators — to do the same.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Expert-level proficiency in social media platforms and content management tools (Sprout Social, Hootsuite, Later, Notion, Asana, etc.).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong command of social analytics tools and the ability to generate strategic insights from performance data.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Hands-on familiarity with content creation tools: Adobe Creative Suite, Canva, CapCut, or equivalent.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understanding of SEO principles, content distribution strategies, and cross-channel amplification.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with influencer marketing platforms and creator collaboration workflows.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Deep, platform-native understanding of Instagram, TikTok, YouTube, LinkedIn, Facebook, and emerging channels.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Knowledge of content production pipelines from concept to delivery, including versioning and asset management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Awareness of brand safety protocols, FTC disclosure requirements, and copyright best practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understanding of how organic content integrates with paid amplification and performance media strategies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Cultural awareness and sensitivity to create content that resonates across diverse communities and markets.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Physical Demands:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This role is primarily office and desk-based; requires extended use of computers, monitors, and digital collaboration tools.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Must be available for occasional evening and weekend work aligned with content publishing schedules, campaign launches, or client events.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Travel requirements of approximately 15–20% may include client site visits, brand activations, content production shoots, and industry events.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to be on-site during content shoots, which may involve standing for extended periods in varied environments.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">All physical requirements are subject to reasonable accommodation as needed.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Work Environment &amp; Schedule Requirements: </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Standard schedule is Monday through Friday; however, senior-level responsibilities and client needs may require availability outside standard hours.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborative, studio-style agency environment with regular interaction with creative, strategy, account, and executive teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Active participant in agency culture — expected to contribute to team rituals, creative reviews, and department-wide initiatives.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Must be comfortable operating in an environment of shifting client priorities, iterative feedback cycles, and evolving platform landscapes.</span></li>\n</ul>",
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