Customer Service Representative

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    "datePosted": "2026-05-12T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Headquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members.  Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.</p>\n<h2>Responsibilities</h2>\n<p>Our Sales Development Representatives (Inside Sales) are key to our business! Learn more about our industry and feel good about working for an environmentally friendly company while having fun and being part of a growing team and company.</p>\n<p> </p>\n<p>We are seeking an enthusiastic, customer focused representative who enjoys learning technical aspects of products and services.</p>\n<p> </p>\n<p>Job responsibilities include:</p>\n<ul>\n <li>Knowledgeable representative for product expertise while recognizing opportunities to cross sell and foster new potential sales opportunities.</li>\n <li>Develop, nurture, and strengthen customer relationships.</li>\n <li>Utilize multiple lead sources to identify and add new business opportunities with key contacts (engineers, contractors, homebuilders, etc.)</li>\n <li>Add new opportunities to the sales pipeline while advancing existing opportunities in the sales process. Maintain decentralized project and contact database (CRM).</li>\n <li>Territory management responsibility to include regular distributor contact, coordinating product demos, presentations opportunities and sales programs, issuing product certifications, prospecting, and maintaining customer relationships</li>\n <li>Collaborate with marketing, tech support, outside sales and customer service to resolve customer inquiries.</li>\n</ul>\n<p> </p>\n<p>Qualifications:</p>\n<p>Associates degree preferred, 3+ years of sales related experience (or a combination of degree and experience) , excellent interpersonal and communication skills a must! Strong technical aptitude with problem solving skills. Good computer and CRM experience preferred.</p>\n<p> </p>\n<p>#HP</p>\n<h2>Company Benefits:</h2>\n<p><strong>Health & Welfare Benefits:</strong> Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.</p>\n<p> </p>\n<p> <strong>Financial Benefits:</strong> Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection. </p>\n<p>*100% paid by ADS.</p>\n<h2>EEO Statement</h2>\n<p>ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.</p>",
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