Service Manager - Mission Motors

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      "postalCode": "P0S 1K0",
      "addressCountry": "Canada"
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    "datePosted": "2026-05-14",
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    "description": "<p><span style=\"font-size: 16px; font-weight: bold\">Now Hiring: Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-weight: bold\">Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfaction!</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-weight: bold\">We’re looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department. In this leadership role, you’ll be the driving force behind daily operations—managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Location: 61 Mission Rd, Wawa ON</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Compensation: $80,000 - $110,000 per year</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Be Doing:   </span></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Responsible for-profit management - must examine department financial statements,</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">including expenses and revenue, to ensure the department's profitability</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop and maintain a culture that values excellent customer service through effective</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">training, supervision, coaching and talent management of a champion winning team</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Review and implement Service Centre policies and procedures that improve the customer</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">experience through high quality service and rapport building</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Develop and implement a long-term strategy and action plan to attract and retain customers</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Ordering parts with company and OEM guidelines</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Knowledge of parts pricing procedures</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Understand and maintain OEM &amp; Aftersales warranty platforms and process</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Establish and maintain good relationships with wholesale customers</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Professionally and effectively resolve customer and employee complaints and concerns</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Ensure compliance with Health and Safety and all other workplace regulations and policies</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Oversee multiple Service and Parts departments and ensure that the department is properly</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">staffed, providing coverage during all scheduled business hours</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Maintain an active parts and accessories inventory with appropriate days of supply,</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">minimizing obsolescence and improving turnover rates</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">warranty 10 bin, clean and presentable merchandising areas including parts storage.</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Ensure the highest level of customer satisfaction</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Report any non-compliant issues directly and immediately to the management</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Manage cash and credit/debit receipts per company policy</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Manage the Reynolds system and ensure that all parts orders are properly received, tracked,</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">stored, and invoiced accurately</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Perform physical inventory counts as required which may be required during off business</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">hours</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Other duties as assigned by Management &amp; Executive Team</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You Bring to the Table: </span></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">12 Grade Diploma or GED    </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Minimum 5 years experience in the automotive service industry   </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Minimum of 3 years of management experience in the automotive industry    </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent communication, interpersonal and time management skills   </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to adapt to a changing environment and meet deadlines  </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong computer &amp; leadership skills   </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Automotive Technician’s License is an asset </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Good communication skills and attention to detail </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Must have the ability to multi-task and work under pressure </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Must be willing to be flexible with work schedule </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">So why work for us?</span> </p>\n<ul>\n<li>The 401 Group of Companies is privately owned and 100% Canadian</li>\n<li>40+ State-of-the-art facilities including a \"Google-like\" call centre and an 80,000 sq. ft. centralized service \"Hub\"</li>\n<li>A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.</li>\n<li>Personalized coaching, mentoring, and training focused on both individual growth and team success.</li>\n<li>Empowering you to grow with meaningful career path planning and advancement opportunities.</li>\n<li>Health &amp; wellness benefit enrollment opportunities</li>\n<li>Employee referral bonus opportunities</li>\n<li>Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.</li>\n<li>Perkopolis Enrollment</li>\n<li>On-site Parking</li>\n</ul>\n<p><br>The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.</p>\n<p> <br>If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">This posting reflects a current and active opening.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(153, 153, 153); font-family: Inter, sans-serif; font-size: 12pt\">Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a>  </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(153, 153, 153); font-family: Inter, sans-serif; font-size: 12pt\">We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.  </span></p>\n<p><br></p>",
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