Operations Coordinator

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    "departmentLabel": "Food Delivery",
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    "location": {
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    "datePosted": "2026-05-29",
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    "description": "<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Full-time delivery driver/warehouse position with great benefits at a local non-profit. </span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Are you looking for a role where you can make a meaningful impact in your community? Willing Hands is seeking a full-time Operations Coordinator to support our mission to connect fresh, local food with neighbors in need. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">The right candidate is reliable, detail-oriented, and motivated to support a community-centered organization that handles and delivers perishable food. A strong work ethic, a clean driving record, and the ability to perform physical labor while maintaining a positive attitude are essential. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">To apply, please submit your resume and a brief cover letter.</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Operations Coordinator supports the work of the warehouse, delivery, and facilities team as a delivery driver, warehouse, and logistics staff member. This position facilitates the movement of food from food donors through the warehouse and to our food access partners. This role is one of the organization’s main points of contact with the general public, food shelf partners, volunteers, and food recipients. Job requirements include a federal DOT medical card, background check, and experience driving a cab-over box truck. </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Accountabilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Distribute food to support food security and food equity, maintaining respect and dignity for everyone in our community. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support daily warehouse operations, including receiving, unloading, sorting, staging, and organizing donated food.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Drive scheduled delivery and pickup routes as needed, ensuring timely and accurate transport of donated food. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain accurate records of all pick-ups and deliveries.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain the general cleanliness, functionality, and safety of vehicles, warehouse areas, and shared equipment; report maintenance concerns promptly.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist with inventory tracking and product rotation to support safe and efficient food distribution.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support garden, gleaning, and food recovery teams with unloading, movement, and storage of food and materials within the warehouse. </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Duties/Responsibilities:</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Food Delivery and Food Transport:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Pick up and deliver food on a weekly schedule and make extra pickups and deliveries on an as-needed basis.  </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Carefully and accurately weigh and record all incoming and outgoing food while monitoring food temperature and following food safety guidelines. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Required to follow all federal and state motor vehicle laws and safety regulations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Abide by Willing Hands’ warehouse, food safety, and driving safety protocols</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Responsible for keeping the truck clean, refueling, and daily monitoring of the truck to detect or anticipate needed maintenance or repairs, including daily refrigeration temperature checks on vehicles.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Warehouse Operations:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support receiving, unloading, sorting, staging, and storage of donated food within the warehouse.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support the Operations Director and Warehouse Coordinator in managing WH food inventory, loading and unloading trucks.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist the Warehouse Coordinator with inventory organization, product rotation, and appropriate culling decisions in line with food safety and quality standards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Complete and document daily temperature checks of coolers and freezers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain a clean, safe, and organized warehouse environment.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">V</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">olunteer Program Support:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist with volunteer activities for identified programs, e.g., food sorting sessions,, including task assignment, basic orientation, and oversight of safe food handling and warehouse practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist weekly food sorting, repacking, and boxing sessions for programs, as needed</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Schedule volunteers for assigned programs and track volunteer hours using volunteer management software.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Communicate volunteer needs, issues, and successes to appropriate staff.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Garden, Gleaning, and Food Recovery Support:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain the Grow a Row area by weighing, logging, and moving donated produce into appropriate warehouse storage.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support unloading, weighing, and movement of food and materials from garden and gleaning operations into the warehouse.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate with garden, gleaning, and warehouse staff to ensure smooth flow and proper handling of incoming product.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Administrative/Other:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist with the collection and entry of program and food movement data, including manifests and related documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support general facility/building and grounds tasks as needed to maintain a safe and functional work environment.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Other related assignments as necessary.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Skills/Abilities:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrate safe and responsible driving habits, with the ability to operate small box trucks in varying weather and road conditions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Shows strong attention to detail when completing logs, temperature checks, and food tracking documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Can apply food safety, sanitation, and safe lifting practices consistently in warehouse and transportation settings.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Able to perform frequent physical work, including lifting, carrying, bending, and standing for extended periods in warehouse and outdoor environments.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Stays organized in a fast-paced operational setting with multiple priorities and changing daily needs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understands basic warehouse flow, including receiving, sorting, staging, and rotating products.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Able to use basic computer systems or tablets for data entry, manifests, and volunteer hour tracking.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrated ability to communicate clearly and respectfully with staff, volunteers, and community partners.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provides clear instructions and task guidance to volunteers while maintaining a welcoming and supportive environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Monitors volunteer activities for safety, food handling quality, and adherence to procedures.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Able to adapt quickly to schedule changes, shifting workloads, and evolving program needs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to work independently with minimal supervision while also collaborating effectively across teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Shows sound judgment in identifying food quality issues, safety concerns, and maintenance needs, and reports them promptly.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrates a positive, service-oriented attitude when representing the organization during pickups, deliveries, and volunteer activities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Interest in equitable access to healthy food and engaging the community.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Dedicated to making an impact in one’s community. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Self-motivated, disciplined, and committed to being part of a team.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Positive attitude, patience, flexibility, creativity, and a great sense of humor.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Required and/or preferred Education and Experience:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Knowledge of produce (fruit, vegetables, dairy etc) handling is preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understanding of inventory management and the principles of food safety a plus. </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Physical Requirements and Work Environment: </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Will spend long periods of time outdoors and in cooler warehouse temperatures.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Must be able to comfortably lift 40 pounds.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A current DOT Medical card is required for this position. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Drivers must have a valid driver’s license, a good driving record, and must be at least twenty-one years of age.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Safe Food Handling training and First Aid, upon hire.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: underline\">General Expectations of all Staff</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understand and support the mission of Willing Hands as expressed by the Board</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Greet the public through all channels of communication with courtesy and respect</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate and integrate efforts with staff working on other Willing Hands programs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work in a safe manner and report any safety hazards to the Executive Director</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain the individual workstation and office in a clean manner</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Practice good work habits of flexibility, efficiency, punctuality, dependability, and confidentiality</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strive to grow existing skills and learn new ones</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employ good communication skills by sharing information, listening to others, and giving positive input</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work as a team member by helping others and making suggestions for improvements</span><br></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: underline\">Benefits and Work Environment</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Paid time off and 13 paid holidays.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This position is based in our Norwich office.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Mileage is reimbursed at the current federal reimbursement rate for all approved personal-vehicle work travel. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Opportunity to set professional development goals with supervisor.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Regular meetings of Willing Hands staff.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Health Care, dental, and vision benefits, and 3% retirement match. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We care deeply about building and sustaining an inclusive and equitable work environment.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span>Willing Hands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender or gender identity, race, religion, national origin, veteran status, sexual orientation, or disability with respect to employment, volunteer participation, and the provision of services.</span></span><br></p>",
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