Pharmacy Technician

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    "requisitionDescription": "<div><div><div><div><div><div><p><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>Job Description</strong></span></p><p>This position is responsible for coordinating and processing new patient medication orders and refills by phone and other electronic methods. This includes verifying customer information; entering new or refill orders into the company information system; processing payments, preparing orders for the laboratory; assisting the pharmacists, and answering patient inquiries. The employee will work with internal staff and external customers to ensure that patients and caregivers are happy, and orders are processed promptly.&nbsp;</p><p><strong>Duties and Responsibilities&nbsp;</strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Take customer calls and provide accurate, satisfactory answers to their queries and concerns</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Guide patients through troubleshooting, navigating or using the products or services we offer</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Review patient accounts, providing updates and information about billing, shipping and other account items</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Interact with customers via inbound calls, outbound calls, emails, and other communication platforms</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">New patient set up and data entry</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Resolves routine, general questions and problems submitted by customers, physician offices and patients via different sources with limited variety following established guidelines and SOPs</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Assist with sales of prescription and non-prescription items; including supplements and vitamins</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Uses problem solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Responsible for compliance and oversight of individual work cell</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Other duties, responsibilities and qualifications may be required and/or assigned as necessary.</span></span></li></ul><p><strong>Knowledge, Skills and Abilities Required&nbsp;</strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Able to pass a BCI and FBI background check</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Register with the Ohio Board of Pharmacy as a Registered Pharmacy Technician</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">At least 2 years of customer service experience in a high-volume call center</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Excellent Attendance</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Strong customer service skills</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">&quot;Soft&quot; sales skills</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Ability to handle a high volume of calls</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Math skills, including decimals and percentages</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Positive, friendly, helpful, enthusiastic attitude</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Extremely detail-oriented</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Proactive, accurate, and well organized</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Work well in a team environment as well as independently</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Ability to follow all applicable Standard Operating Procedures</span></span></li></ul><p>&nbsp;</p><p><strong>Physical Requirements: &nbsp;</strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Ability to lift fifty (50) pounds. Moving, lifting, or carrying boxes.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Ability to stand for extended periods&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Fine Motor Skills&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Visual acuity</span></span></li></ul><p>&nbsp;</p><p><strong>Benefits:&nbsp;</strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Health care insurance (medical, dental, vision)</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Life Insurance</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Supplemental Insurance&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">PTO</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">401K matching</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW265278098 BCX0\"><span class=\"NormalTextRun SCXW265278098 BCX0\">Sick leave</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><br></span></p><p id=\"isPasted\"><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Revelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p><p><br></p></div></div></div></div></div></div>\n",
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