Benefits Call Center Representative

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    "ExternalDescriptionStr": "<p><strong>Retirement Benefits Call Center Representative</strong><br><strong>REMOTE– Chesapeake, VA</strong></p><p>&nbsp;</p><p><strong>What You Get:</strong></p><ul><li>WEEKENDS OFF</li><li>Paid training</li><li>Health benefits for you and your family, including medical, dental, and vision, starting on day 1</li><li>Paid Time Off (PTO)</li><li>Opportunities for growth and advancement</li><li>Team-oriented work environment</li></ul><p><strong>About the Role</strong></p><p>As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps.</p><p>This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment.</p><p><strong>Requirements</strong></p><p>We’re looking for team members who are customer-focused, detail-oriented, and able to thrive in a high-volume call center environment. To be successful in this role, you should have:</p><ul><li>Previous customer service and call center experience</li><li>Pension or retirement benefits experience preferred</li><li>Strong communication and active listening skills</li><li>Ability to navigate multiple computer systems and tools efficiently</li><li>Strong attention to detail and ability to work in a fast-paced environment</li><li>Ability to explain pension and retirement benefit information clearly and professionally</li><li>Problem-solving skills with the ability to handle sensitive or complex inquiries</li><li>Ability to multitask while maintaining accuracy and quality</li><li>High school diploma or GED preferred</li><li>Ability to pass required background screening and drug test</li></ul><p><strong>Key Duties</strong></p><ul><li>Answer inbound calls regarding pension and retirement benefit inquiries</li><li>Assist participants with questions related to pension plans, payments, forms, and account information</li><li>Research and resolve participant concerns professionally and efficiently</li><li>Review and explain required documentation and next steps to callers</li><li>Meet productivity, quality, and attendance expectations</li><li>Collaborate with team members and leadership to ensure timely issue resolution</li></ul><p>&nbsp;</p><div class=\"OutlineElement Ltr SCXW67565982 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; overflow: visible; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"Paragraph SCXW67565982 BCX8\" paraid=\"1656057522\" paraeid=\"{b32d0fcc-7a97-40b2-b623-1d0178bbb076}{71}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\"><span class=\"TextRun SCXW67565982 BCX8 NormalTextRun\" data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.</span></span><span style=\"background-color: rgb(198, 198, 198) !important; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\"><span class=\"EOP Selected SCXW67565982 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; border-color: rgb(198, 198, 198) !important; cursor: default; font-size: 12pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p></div><div class=\"OutlineElement Ltr SCXW67565982 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; 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-webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.6917px; margin: 0px; padding: 0px; user-select: text;\">Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC</span></i></span><span style=\"background-color: rgb(198, 198, 198) !important; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\"><span class=\"EOP Selected SCXW67565982 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; border-color: rgb(198, 198, 198) !important; cursor: default; font-size: 11pt; line-height: 19.6917px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p></div><p>&nbsp;</p><p><i>Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.&nbsp; For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $35,280-$44,100.</i></p>",
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