Team Manager - Testing Operations

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  "last_changed_at": "2026-05-29T07:03:54.994Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Mountain View",
    "city": "Mountain View",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T18:53:31.825Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Mountain View",
      "city": "Mountain View",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
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{}

{
  "lists": [
    {
      "text": "Responsibilities: Operational & Quality Oversight",
      "content": "<li>Oversee <b>verification and quality</b> of processed cases</li><li>Act as <b>checker for critical cases</b> and manage escalation queues</li><li>Monitor <b>daily absenteeism</b> and ensure productivity continuity</li><li>Allocate <b>workloads based on case complexity and risk</b></li><li>Develop <b>strategies for clean-up activities and process optimization</b></li>"
    },
    {
      "text": "Responsibilities: Governance & Reporting",
      "content": "<li>Validate <b>client/vendor reports and team queries</b></li><li>Collect dashboard requirements and prepare <b>performance review decks</b></li><li>Track <b>daily operations</b>, analyze service delivery, and highlight process variances</li><li>Conduct <b>audit reviews</b>, initiate corrective actions, and maintain SLA adherence</li>"
    },
    {
      "text": "Responsibilities: Training, Policy & Knowledge Management",
      "content": "<li>Conduct <b>knowledge transfer and product/market training sessions</b></li><li>Handle <b>edge cases</b> and contribute to <b>policy refinement</b></li><li>Lead <b>calibration and quality alignment sessions</b> across reviewers</li><li>Share <b>best practices</b> and promote continuous improvement culture</li>"
    },
    {
      "text": "Responsibilities: People & Team Leadership",
      "content": "<li>Allocate <b>tasks and workflows</b>, ensuring coverage across sub-processes</li><li>Conduct <b>team building, coaching, and performance appraisals</b></li><li>Identify <b>training needs</b> and deliver refresher/process training</li><li>Manage <b>attrition, absenteeism, and early warning indicators</b></li><li>Support <b>recruitment and onboarding</b>, including KT sessions for new members</li>"
    },
    {
      "text": "Responsibilities: Customer Relationship Management",
      "content": "<li>Act as <b>primary contact</b> for internal/external customers for process deliverables</li><li>Provide <b>updates, reports, and performance metrics</b> to customers</li><li>Resolve <b>customer escalations</b> and gather feedback to feed into improvement loops</li>"
    },
    {
      "text": "Responsibilities: Resource & Program Management",
      "content": "<li>Ensure <b>optimal resource utilization</b> via cross-training and buffer planning</li><li>Interface with <b>cross-functional teams</b> to secure support and alignment</li><li>Lead <b>program delivery</b> ensuring adherence to timelines, quality, and client expectations</li>"
    },
    {
      "text": "Other Requirements",
      "content": "<li><b>Travel readiness</b>: up to 10% (domestic/international)</li><li>Education: <b>Bachelor’s degree preferred</b></li><li>Tools: Familiarity with <b>CRM systems, MS Excel, PowerPoint</b>, QA/QC exposure</li>"
    }
  ],
  "country": "US",
  "createdAt": 1760087202256,
  "updatedAt": null,
  "categories": {
    "team": "Pedestrian US '25",
    "location": "Mountain View",
    "commitment": "Contract Full time",
    "department": "Field Projects",
    "allLocations": [
      "Mountain View"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
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