bluedoor data·Job Postings API·bluedoor.sh ↗

Home › Companies › 7253ba6d Cbb5 4936 9c30 89e4b8eb2c57 19000101 000001 › Director, Workforce Management

Director, Workforce Management

7253ba6d Cbb5 4936 9c30 89e4b8eb2c57 19000101 000001 · Atlanta, GA, US, Atlanta, GA · Hybrid · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7253ba6d Cbb5 4936 9c30 89e4b8eb2c57 19000101 000001
TitleDirector, Workforce Management
Normalized title-
Department / team-
LocationAtlanta, GA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7253ba6d Cbb5 4936 9c30 89e4b8eb2c57 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Atlanta.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7253ba6d Cbb5 4936 9c30 89e4b8eb2c57 19000101 000001
Source29893bcb-66fd-47de-873d-b56331f57cb7
ATS providerADP Workforce Now Recruiting

Description

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job Title: Director of Workforce Manage and Quality Assurance (hybrid onsite Monday- Thursday) Location: US-GA-Atlanta (Sandy Springs) FLSA : Exempt #LI-Hybrid Job Overview : Safe-Guard is investing in a next-generation Workforce Management (WFM) and Quality Assurance (QA) capability, and we are looking for a visionary leader to redesign and run them. As the Director of Workforce Management and Quality Assurance, you will own budgeting forecasting, capacity planning, scheduling, real-time operations, and WFM analytics — and you will simultaneously own the quality framework that defines what “good” sounds like and feels like for every customer interaction. Your remit spans our internal contact center teams and our external vendor partners, with accountability for both how efficiently we staff the work and how well that work is performed. More than running the day-to-day, you will transform what WFM and QA mean at Safe-Guard. You will move WFM toward a predictive, data-driven operating model, and you will modernize QA into an analytics-driven engine that uses AI, speech, text, and behavioral signals to drive coaching, training, process change, and customer experience improvement. The right candidate is equal parts strategist, AI practitioner, and change agent — deeply fluent in the analytics behind WFM and QA, hands-on enough to credibly lead both teams, and energized by the opportunity to shape an integrated capability. Job Responsibilities: Set the vision and multi-year roadmap for Safe-Guard’s integrated WFM and QA capability, moving both from tactical operations to strategic, analytics-driven disciplines. Lead the end-to-end WFM lifecycle — Budgeting, capacity planning, forecasting, scheduling, intraday management, and real-time adherence — across internal teams and vendor partners. Own the Quality Assurance program end to end: scorecard design, calibration, monitoring, root-cause analysis, and the coaching feedback loop that drives behavior change on the floor. Modernize QA with speech and text analytics, automated scoring, and AI-assisted evaluation, moving beyond manual sampling to full quality coverage. Embed AI across WFM and QA — from ML-driven forecasting and automated quality scoring to generative AI for coaching insights and agent assist — to scale judgment, not just headcount. Leverage modern CCaaS platforms and their native WFM and QA capabilities to unlock real-time data, omnichannel routing, and an integrated agent experience. Build the analytics foundation behind both functions: forecasting, shrinkage and occupancy analysis, staffing simulations, quality trends, and customer-experience correlations. Partner with Finance to translate workforce and quality plans into labor budgets, variance analysis, and unit economics. Evaluate, select, and optimize WFM and QA technology to replace manual processes with scalable systems. Drive transformation: redesign legacy WFM and QA processes and lead the change management required to make new ways of working stick. Manage and develop two high-performing teams — WFM and QA — building technical depth and a service-oriented culture. Lead calibration sessions across internal teams, vendor partners, and business stakeholders to ensure consistent, customer-aligned quality standards. Translate complex analytics into clear narratives that influence executive decisions on staffing, automation, quality investment, and cost-to-serve. Partner with Operations, HR, Recruiting, Training, Compliance, and Technology to align hiring, training, and coaching cycles with forecasted demand. Own the metrics that matter — forecast accuracy, adherence, service level, quality score, calibration variance, AHT, CSAT/NPS correlation, occupancy, and first-contact resolution — and continuously raise the bar. Champion continuous improvement using Lean / Six Sigma thinking, root-cause analysis, and data analytics. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Job Requirements: Bachelor’s degree in Business, Operations, Industrial Engineering, Statistics, Economics, Analytics, Finance, or a related quantitative field; advanced degree a plus. Minimum of 8 years of progressive experience in analytical fields in a contact center, shared services, or operations environment, with exposure to both disciplines. Minimum of 4 years of leadership experience, with a clear track record of building or significantly transforming these functions — not just operating an existing one. Demonstrated analytical depth: hands-on fluency with forecasting methodologies (time series, Erlang, regression, scenario modeling) and quality analytics (scorecard design, calibration variance, root-cause analysis), with the ability to personally interrogate models and results, not just consume their output. Visionary mindset paired with practitioner credibility — able to set strategy and roll up sleeves when the situation calls for it. Strong change management skills, with experience leading transformation initiatives using frameworks such as ADKAR, Kotter, or Lean / Six Sigma. Superior communication and stakeholder management skills, with the ability to influence executive leaders and operational teams alike. Comfort with ambiguity and a strong bias for action in a fast-evolving environment. Experience in the Automotive, Insurance, or Financial Services industries preferred. Prior experience using Agentic AI ecosystems to drive business outcomes Microsoft Office (Outlook, Excel, Word) proficiency; advanced Excel and/or SQL strongly preferred. Must be authorized to work in the U.S. Must be able to successfully pass a background check. Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More! About Safe-Guard Products International: Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Full job record

Job ID89f258ab0d775560ca0443be8bdae98664a74730
Org ID2de220b1-e415-44c6-a6c9-9aac0fc3b58a
Source ID29893bcb-66fd-47de-873d-b56331f57cb7
Board ID29893bcb-66fd-47de-873d-b56331f57cb7
Provideradp_workforcenow
Provider Job Key949901
TitleDirector, Workforce Management
Normalized Title—
Statusactive
Activeyes
Location TextAtlanta, GA, US, Atlanta, GA
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionGA
CityAtlanta
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7253ba6d-cbb5-4936-9c30-89e4b8eb2c57&ccId=19000101_000001&lang=en_US&type=JS&jobId=949901&jwId=9201532390912_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7253ba6d-cbb5-4936-9c30-89e4b8eb2c57&ccId=19000101_000001&lang=en_US&type=JS&jobId=949901&jwId=9201532390912_1
First Seen At2026-05-31 18:25:26Z
Last Seen At2026-06-06 11:52:06Z
Last Checked At2026-06-06 11:52:06Z
Last Changed At2026-06-06 11:52:06Z
Inactive At—
Source Posted At2026-05-22 13:19:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7253ba6d-cbb5-4936-9c30-89e4b8eb2c57|19000101_000001/date=2026-06-06/2026-06-06T11-52-05-783Z-f6a353a58f3953a254734e8fb497e1451269dae8ca8e44688b1d703d648e89ac.json
Event Fields
{
  "content_hash": "aa8c9331e6c31e963a2a7da87bf08cfed11b4dcc3e6b1a78d113404ab2d561ba",
  "source_hash": "c8203152cafefff2156841db283ac415eba66ff11eb38d0b41d73a364ecb3653",
  "last_changed_at": "2026-06-06T11:52:06.806Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Atlanta, GA, US, Atlanta, GA",
    "city": "Atlanta",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:52:06.748Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Atlanta, GA, US, Atlanta, GA",
      "city": "Atlanta",
      "region": "GA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "links": [],
    "itemID": "9201532390912_1",
    "postDate": "2026-05-22T09:19:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full Time Regular Manager"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-22T09:19Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T07:52Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "949901"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "HYBRID MNGR"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Director, Workforce Management",
    "clientRequisitionID": "2780",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Atlanta",
          "postalCode": "30328",
          "countrySubdivisionLevel1": {
            "codeValue": "GA"
          }
        },
        "nameCode": {
          "shortName": " Atlanta, GA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;' data-pasted=\"true\"><strong><em><span style=\"font-size:16px;font-family:Calibri;color:red;\">Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.</span></em></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Job Title: Director of Workforce Manage and Quality Assurance </span></strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">(hybrid onsite Monday- Thursday)</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Location: </span></strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">US-GA-Atlanta (Sandy Springs)</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">FLSA</span></strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">: Exempt&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style='font-size:14px;font-family:\"Segoe UI\",sans-serif;'>#LI-Hybrid</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Job Overview</span></strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;'>Safe-Guard is investing in a next-generation Workforce Management (WFM) and Quality Assurance (QA) capability, and we are looking for a visionary leader to redesign and run them. As the Director of Workforce Management and Quality Assurance, you will own budgeting forecasting, capacity planning, scheduling, real-time operations, and WFM analytics &mdash; and you will simultaneously own the quality framework that defines what &ldquo;good&rdquo; sounds like and feels like for every customer interaction. Your remit spans our internal contact center teams and our external vendor partners, with accountability for both how efficiently we staff the work and how well that work is performed.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;'>More than running the day-to-day, you will transform what WFM and QA mean at Safe-Guard. You will move WFM toward a predictive, data-driven operating model, and you will modernize QA into an analytics-driven engine that uses AI, speech, text, and behavioral signals to drive coaching, training, process change, and customer experience improvement. The right candidate is equal parts strategist, AI practitioner, and change agent &mdash; deeply fluent in the analytics behind WFM and QA, hands-on enough to credibly lead both teams, and energized by the opportunity to shape an integrated capability.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Job Responsibilities:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Set the vision and multi-year roadmap for Safe-Guard&rsquo;s integrated WFM and QA capability, moving both from tactical operations to strategic, analytics-driven disciplines.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Lead the end-to-end WFM lifecycle &mdash; Budgeting, capacity planning, forecasting, scheduling, intraday management, and real-time adherence &mdash; across internal teams and vendor partners.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Own the Quality Assurance program end to end: scorecard design, calibration, monitoring, root-cause analysis, and the coaching feedback loop that drives behavior change on the floor.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Modernize QA with speech and text analytics, automated scoring, and AI-assisted evaluation, moving beyond manual sampling to full quality coverage.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Embed AI across WFM and QA &mdash; from ML-driven forecasting and automated quality scoring to generative AI for coaching insights and agent assist &mdash; to scale judgment, not just headcount.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Leverage modern CCaaS platforms and their native WFM and QA capabilities to unlock real-time data, omnichannel routing, and an integrated agent experience.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Build the analytics foundation behind both functions: forecasting, shrinkage and occupancy analysis, staffing simulations, quality trends, and customer-experience correlations.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Partner with Finance to translate workforce and quality plans into labor budgets, variance analysis, and unit economics.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Evaluate, select, and optimize WFM and QA technology to replace manual processes with scalable systems.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Drive transformation: redesign legacy WFM and QA processes and lead the change management required to make new ways of working stick.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Manage and develop two high-performing teams &mdash; WFM and QA &mdash; building technical depth and a service-oriented culture.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Lead calibration sessions across internal teams, vendor partners, and business stakeholders to ensure consistent, customer-aligned quality standards.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Translate complex analytics into clear narratives that influence executive decisions on staffing, automation, quality investment, and cost-to-serve.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Partner with Operations, HR, Recruiting, Training, Compliance, and Technology to align hiring, training, and coaching cycles with forecasted demand.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Own the metrics that matter &mdash; forecast accuracy, adherence, service level, quality score, calibration variance, AHT, CSAT/NPS correlation, occupancy, and first-contact resolution &mdash; and continuously raise the bar.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Champion continuous improvement using Lean / Six Sigma thinking, root-cause analysis, and data analytics.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;background:white;'><em><span style=\"font-size:14px;font-family:Calibri;color:#555555;background:white;\">The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Job Requirements:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Bachelor&rsquo;s degree in Business, Operations, Industrial Engineering, Statistics, Economics, Analytics, Finance, or a related quantitative field; advanced degree a plus.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Minimum of 8 years of progressive experience in analytical fields in a contact center, shared services, or operations environment, with exposure to both disciplines.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Minimum of 4 years of leadership experience, with a clear track record of building or significantly transforming these functions &mdash; not just operating an existing one.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Demonstrated analytical depth: hands-on fluency with forecasting methodologies (time series, Erlang, regression, scenario modeling) and quality analytics (scorecard design, calibration variance, root-cause analysis), with the ability to personally interrogate models and results, not just consume their output.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Visionary mindset paired with practitioner credibility &mdash; able to set strategy and roll up sleeves when the situation calls for it.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Strong change management skills, with experience leading transformation initiatives using frameworks such as ADKAR, Kotter, or Lean / Six Sigma.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Superior communication and stakeholder management skills, with the ability to influence executive leaders and operational teams alike.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Comfort with ambiguity and a strong bias for action in a fast-evolving environment.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Experience in the Automotive, Insurance, or Financial Services industries preferred.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Prior experience using Agentic AI ecosystems to drive business outcomes</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Microsoft Office (Outlook, Excel, Word) proficiency; advanced Excel and/or SQL strongly preferred.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Must be authorized to work in the U.S.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\">Must be able to successfully pass a background check.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Company Benefits:&nbsp;</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Medical, Dental, and Vision Insurance&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Flexible Spending Account</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Health Savings Account&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">401(k) Plan with Company Match</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Company-paid Short-Term and Long-Term Disability</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Company-paid Life Insurance</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Paid Holidays and Vacation</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Employee Referral Program</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Employee Assistance Program</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Wellness Programs</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Paid Community Service Opportunities</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Tuition Reimbursement</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">Ongoing Training &amp; Personal Development</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;line-height:normal;background:white;\"><span style=\"font-size:16px;font-family:Calibri;\">And More!&nbsp;</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-family:\"Helvetica\",sans-serif;color:black;'>About Safe-Guard Products International:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Helvetica\",sans-serif;color:black;background:white;'>Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &amp;Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard&rsquo;s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Helvetica\",sans-serif;color:black;background:white;'>For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><em><span style='font-family:\"Calibri\",sans-serif;color:black;'>Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><br></p></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201532390912_1",
    "postDate": "2026-05-22T09:19:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full Time Regular Manager"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-22T09:19Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T07:52Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "949901"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "HYBRID MNGR"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Director, Workforce Management",
    "clientRequisitionID": "2780",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Atlanta",
          "postalCode": "30328",
          "countrySubdivisionLevel1": {
            "codeValue": "GA"
          }
        },
        "nameCode": {
          "shortName": " Atlanta, GA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/949901?cid=7253ba6d-cbb5-4936-9c30-89e4b8eb2c57&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 25244
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/89f258ab0d775560ca0443be8bdae98664a74730?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/2de220b1-e415-44c6-a6c9-9aac0fc3b58aJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/29893bcb-66fd-47de-873d-b56331f57cb7JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/89f258ab0d775560ca0443be8bdae98664a74730/eventsJSON

Docs · Get an API key