Revenue & Reservations Manager

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    "datePosted": "2026-05-28",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Revenue &amp; Reservations Manager</span><br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reporting to:</span> Chief Financial Officer<br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Role Overview</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Revenue &amp; Reservations Manager is responsible for driving revenue performance and overseeing the reservations function across the business through strategic pricing, inventory management, forecasting, reservations optimisation, and data-driven decision-making.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This role is responsible for maximising accommodation revenue performance while ensuring an exceptional reservations experience for guests. The position oversees revenue optimisation for accommodation and supports ancillary revenue opportunities through effective commercial and reservations management.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The role works cross-functionally with Sales, Marketing, Finance, Front Office, and Operations to ensure alignment between commercial strategy, reservations execution, and guest experience.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Revenue Strategy and Optimisation</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop, implement, and continuously refine pricing and revenue strategies to maximise ADR, occupancy, RevPAR, and overall profitability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Apply yield management principles, displacement analysis, demand-based pricing, and length-of-stay controls to maximise revenue and profitability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identify opportunities to grow ancillary revenue through packages, upselling, cross-selling, and guest spend optimisation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Monitor competitor pricing, market intelligence, and macro demand drivers to maintain optimal market positioning.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Participate in commercial and operational meetings, providing recommendations based on trading performance and future pace.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Reservations Management</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Oversee the day-to-day performance of the reservations function to ensure service excellence and booking accuracy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure all reservations enquiries are handled professionally, efficiently, and within agreed response times.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Monitor reservations conversion rates and implement strategies to improve booking conversion and guest experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage reservations processes, standards, and controls to ensure operational consistency and accuracy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure reservations teams maintain accurate guest profiles, booking details, and communication records.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work closely with Front Office and Operations teams to ensure seamless guest journey management.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assist with VIP bookings, group reservations, special requests, and escalated guest matters where required.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure reservations procedures align with revenue strategies, availability controls, and operational capacity.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Forecasting, Budgeting and Planning</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Prepare short-, medium-, and long-term revenue forecasts using historical data, pace, pickup, trends, events, and market intelligence.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support the annual rooms revenue budget and contribute to broader commercial budgeting assumptions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Produce rolling forecasts and scenario analyses to support decision-making and risk mitigation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Track actual performance against budget, forecast, and prior year, highlighting variances and recommending corrective actions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide input into strategic planning, demand calendars, and promotional calendars.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Distribution and Channel Management</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage the performance of all distribution channels, including direct channels, OTAs, wholesale, trade, and contracted business.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Optimise channel mix to achieve the best balance between profitability, visibility, and occupancy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain rate parity, inventory accuracy, and content consistency across all booking platforms.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Review channel costs, commissions, and acquisition costs to improve net revenue contribution.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate with Sales and Marketing to ensure campaigns, offers, and promotions are commercially viable and aligned with demand periods.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Commercial Performance and Reporting</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Produce daily, weekly, and monthly revenue and reservations reports with clear analysis of performance drivers, risks, and opportunities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Analyse key KPIs including ADR, occupancy, RevPAR, booking pace, pickup, conversion rates, cancellation trends, channel contribution, and spend per guest.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Present performance updates and recommendations to senior leadership in a clear and action-oriented manner.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Conduct business mix and segmentation analysis to improve revenue quality and profitability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Monitor pace, pickup, and booking trends to proactively adjust strategies.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Build dashboards and reporting tools that improve visibility and decision-making across the business.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide commercial guidance on group quotations, contracted business, promotions, events, and special packages.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support the design of need periods, value-add offers, minimum stay rules, and peak period controls.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to weekly commercial meetings, forecasting sessions, and budget review processes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Educate operational teams on key revenue drivers and reservations best practices.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Monitor risks relating to rate leakage, discount abuse, channel dependency, inaccurate segmentation, and inventory misallocation.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Systems, Process and Data Management</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Oversee the effective use of revenue, reservations, PMS, channel management, BI, and CRM systems to support accurate pricing and reporting.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure data integrity, rate loading accuracy, market segment coding, and reporting consistency across systems.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work with relevant teams to improve system integration, automation, and reporting capability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop and maintain SOPs, controls, and governance processes for reservations and revenue management.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure auditability and discipline in pricing changes, promotions, inventory releases, and commercial approvals.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive process improvements to enhance operational efficiency and reporting capability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Implement best practices in revenue management and reservations operations across the business.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Requirements</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Experience</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Minimum 3–5 years’ experience in Revenue Management, Reservations Management, or Commercial Hospitality Management within luxury hospitality, estates, hotels, or multi-revenue destination businesses.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven experience in pricing, forecasting, reservations operations, channel management, and revenue optimisation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Demonstrated success in improving ADR, RevPAR, conversion, channel mix, and total revenue performance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience in luxury hospitality and wine estates will be advantageous.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Formal training or certification in Revenue Management would be advantageous.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Skills and Competencies</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong analytical and numerical skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong planning, organisation, and prioritisation skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent communication and presentation skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong financial literacy and understanding of profitability and cost of acquisition.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong customer service and guest engagement mindset.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Advanced Excel and reporting capability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong commercial acumen and operational understanding.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to work cross-functionally in a fast-paced environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">High attention to detail and accuracy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong leadership and team management capability.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">System Knowledge</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Opera v5 or Opera Cloud</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Siteminder</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lighthouse BI Intelligence</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">IdeaS Revenue Management System</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Salesforce CRM</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Advanced Microsoft Excel</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Should you not receive feedback from us within two (2) weeks of submitting your application, please consider your application unsuccessful. We thank all applicants for their interest in the position; however, only shortlisted candidates will be contacted.</span></p>",
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