Associate Customer Service Solution Analyst

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  "detail": {
    "Id": "334829",
    "Title": "Associate Customer Service Solution Analyst",
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    "Category": "Support",
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    "RequisitionType": "Professional",
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    "ShortDescriptionStr": "As an Associate Customer Service Solution Analyst in the Support organization, you will support customers by performing high-level Oracle Health solution tasks and resolving application-focused issues.",
    "ExternalContactEmail": null,
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    "ExternalDescriptionStr": "<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">&nbsp;</p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\"><span><i><strong>U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.</strong></i></span></p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">&nbsp;</p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\"><i><strong>This role follows a hybrid schedule and may require in-office attendance based on business and operational needs.</strong></i></p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">&nbsp;</p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\"><strong>Preferably based in one of the following locations:</strong></p>\n<ul style=\" font-style: normal;  font-weight: 400;  list-style-type: circle;  margin-bottom: 0in;  margin-top: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">\n <li style=\" margin-bottom: 0px;  margin-top: 0px\"><span><span>Orlando, FL</span></span></li>\n <li style=\" margin-bottom: 0px;  margin-top: 0px\"><span><span>Kansas City, MO</span></span></li>\n <li style=\" margin-bottom: 0px;  margin-top: 0px\"><span><span>Nashville, TN</span></span></li>\n</ul>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">&nbsp;</p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\"><strong>Overview</strong></p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for Oracle Health clients seeking technical and application support. In this role, you will provide customer service, technical troubleshooting, issue resolution, and support triage within a fast-paced Tier 1 support environment.</p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">&nbsp;</p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">You will support both internal and external clients through phone, ticket, and electronic support channels while gaining exposure to Oracle Health applications, workflows, and support methodologies. This role is ideal for individuals looking to build foundational experience in healthcare technology and client support operations.</p>\n<p style=\" font-style: normal;  font-weight: 400;  margin: 0in;  text-decoration-line: none;  text-decoration-style: solid;  text-decoration-thickness: auto\">&nbsp;</p>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<p style=\"margin-bottom:12pt\">Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p>\n<p style=\"margin-bottom:12pt\">True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p>\n<p style=\"margin-bottom:12pt\">We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a></u> or by calling 1-888-404-2494 in the United States.</p>\n<p style=\"margin-bottom:12pt\">Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p>",
    "ExternalPostedStartDate": "2026-06-18T19:34:07+00:00",
    "ExternalQualificationsStr": "Disclaimer:<br><br><b>Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.</b><br><br><b>Range and benefit information provided in this posting are specific to the stated locations only</b><br><br>US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum.  <br><br>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.<br>Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.<br><br>Oracle US offers a comprehensive benefits package which includes the following:<br>1.   Medical, dental, and vision insurance, including expert medical opinion<br>2.   Short term disability and long term disability<br>3.   Life insurance and AD&D<br>4.   Supplemental life insurance (Employee/Spouse/Child)<br>5.   Health care and dependent care Flexible Spending Accounts<br>6.   Pre-tax commuter and parking benefits<br>7.   401(k) Savings and Investment Plan with company match<br>8.   Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.<br>9.   11 paid holidays<br>10.  Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.<br>11.  Paid parental leave<br>12.  Adoption assistance<br>13.  Employee Stock Purchase Plan<br>14.  Financial planning and group legal<br>15.  Voluntary benefits including auto, homeowner and pet insurance<br><br>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.<p>Career Level - IC0</p><br>",
    "InternalQualificationsStr": "Disclaimer:<br><br><b>Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.</b><br><br><b>Range and benefit information provided in this posting are specific to the stated locations only</b><br><br>US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum.  <br><br>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.<br>Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.<br><br>Oracle US offers a comprehensive benefits package which includes the following:<br>1.   Medical, dental, and vision insurance, including expert medical opinion<br>2.   Short term disability and long term disability<br>3.   Life insurance and AD&D<br>4.   Supplemental life insurance (Employee/Spouse/Child)<br>5.   Health care and dependent care Flexible Spending Accounts<br>6.   Pre-tax commuter and parking benefits<br>7.   401(k) Savings and Investment Plan with company match<br>8.   Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.<br>9.   11 paid holidays<br>10.  Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.<br>11.  Paid parental leave<br>12.  Adoption assistance<br>13.  Employee Stock Purchase Plan<br>14.  Financial planning and group legal<br>15.  Voluntary benefits including auto, homeowner and pet insurance<br><br>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.<p>Career Level - IC0</p><br>",
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    "ExternalResponsibilitiesStr": "<p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Responsibilities</strong></p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">In this role, you will:</p><ul type=\"disc\" style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); direction: ltr; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; unicode-bidi: embed; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Serve as the first line of support for client incidents, requests, and technical issues</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Provide front-line customer support through calls, tickets, and electronic communication channels</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Investigate, troubleshoot, document, and resolve customer issues in real time</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Triage and escalate issues using monitoring and troubleshooting tools</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Perform routine, pre-approved configuration and maintenance changes within client domains</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Gather detailed information to support issue resolution and escalation efforts</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Troubleshoot front-end application issues by:</span></span><ul type=\"circle\" style=\"direction: ltr; list-style-type: circle; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Shadowing end users</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Testing workflows</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Validating functionality</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Leveraging troubleshooting tools and knowledge articles</span></span></li></ul></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Support backend troubleshooting activities including:</span></span><ul type=\"circle\" style=\"direction: ltr; list-style-type: circle; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Capturing log files</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Querying tables</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Updating database fields</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Cycling or updating servers</span></span></li></ul></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Maintain accurate documentation throughout the support lifecycle</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Collaborate with internal teams and customer stakeholders to support timely issue resolution</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Prioritize and manage multiple issues independently while working within a collaborative, fast-paced support environment</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Adhere to HIPAA, PECA, CHIA, Oracle Health policies, and customer security requirements</span></span></li></ul><p style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Training &amp; Development</strong></p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">As part of the Client Services Academy (CSA), you will receive structured onboarding and support training designed to build foundational knowledge of Oracle Health technologies and support methodologies.</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">During training, you will:</p><ul type=\"disc\" style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); direction: ltr; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; unicode-bidi: embed; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Work alongside experienced support professionals</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Gain hands-on exposure to real-world client support scenarios</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Build technical troubleshooting and workflow analysis skills</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Begin project work immediately while developing a foundation for long-term career growth within Oracle Health Support</span></span></li></ul><p style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Qualifications</strong></p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Minimum Qualifications</strong></p><ul type=\"disc\" style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); direction: ltr; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; unicode-bidi: embed; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Associate degree, Bachelor degree, or Technical degree preferred</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">2+ years of professional experience in customer service, technical support, healthcare, or related industries</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">At least 1 year of call center and/or phone-based technical support experience</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Strong communication and customer service skills</span></span></li></ul><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Schedule Expectations</strong></p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Candidates must be able to support one of the following Central Time (CT) schedules:</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Traditional Monday – Friday Shifts</strong></p><ul type=\"disc\" style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); direction: ltr; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; unicode-bidi: embed; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">7:00 AM – 4:00 PM</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">8:00 AM – 5:00 PM</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">9:00 AM – 6:00 PM</span></span></li></ul>",
    "InternalResponsibilitiesStr": "<p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Responsibilities</strong></p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">In this role, you will:</p><ul type=\"disc\" style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); direction: ltr; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; unicode-bidi: embed; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Serve as the first line of support for client incidents, requests, and technical issues</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Provide front-line customer support through calls, tickets, and electronic communication channels</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Investigate, troubleshoot, document, and resolve customer issues in real time</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Triage and escalate issues using monitoring and troubleshooting tools</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Perform routine, pre-approved configuration and maintenance changes within client domains</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Gather detailed information to support issue resolution and escalation efforts</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Troubleshoot front-end application issues by:</span></span><ul type=\"circle\" style=\"direction: ltr; list-style-type: circle; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Shadowing end users</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Testing workflows</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Validating functionality</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Leveraging troubleshooting tools and knowledge articles</span></span></li></ul></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Support backend troubleshooting activities including:</span></span><ul type=\"circle\" style=\"direction: ltr; list-style-type: circle; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Capturing log files</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Querying tables</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Updating database fields</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Cycling or updating servers</span></span></li></ul></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Maintain accurate documentation throughout the support lifecycle</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Collaborate with internal teams and customer stakeholders to support timely issue resolution</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Prioritize and manage multiple issues independently while working within a collaborative, fast-paced support environment</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Adhere to HIPAA, PECA, CHIA, Oracle Health policies, and customer security requirements</span></span></li></ul><p style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Training &amp; Development</strong></p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">As part of the Client Services Academy (CSA), you will receive structured onboarding and support training designed to build foundational knowledge of Oracle Health technologies and support methodologies.</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">During training, you will:</p><ul type=\"disc\" style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); direction: ltr; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; unicode-bidi: embed; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Work alongside experienced support professionals</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Gain hands-on exposure to real-world client support scenarios</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Build technical troubleshooting and workflow analysis skills</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Begin project work immediately while developing a foundation for long-term career growth within Oracle Health Support</span></span></li></ul><p style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Qualifications</strong></p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Minimum Qualifications</strong></p><ul type=\"disc\" style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); direction: ltr; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; unicode-bidi: embed; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Associate degree, Bachelor degree, or Technical degree preferred</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">2+ years of professional experience in customer service, technical support, healthcare, or related industries</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">At least 1 year of call center and/or phone-based technical support experience</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Strong communication and customer service skills</span></span></li></ul><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Schedule Expectations</strong></p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Candidates must be able to support one of the following Central Time (CT) schedules:</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; color: black; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong>Traditional Monday – Friday Shifts</strong></p><ul type=\"disc\" style=\"-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); direction: ltr; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; unicode-bidi: embed; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">7:00 AM – 4:00 PM</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">8:00 AM – 5:00 PM</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">9:00 AM – 6:00 PM</span></span></li></ul>",
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}