Donation Intake Processor at North Battleground

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This position is at the forefront of donor interactions, ensuring a positive experience for individuals who generously support our mission. The Intake Processor must handle donations with care, communicate effectively and professionally with donors, and uphold the values of Freedom House Thrift. This role requires excellent interpersonal skills, physical stamina, and the ability to tactfully decline donations when necessary, while preserving donor goodwill.</span></li></ul><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><b><strong style=\"white-space:pre-wrap;\">Donation Intake &amp; Donor Relations:</strong></b><br><span style=\"white-space:pre-wrap;\">Greet donors warmly and provide excellent customer service to ensure a positive and welcoming experience. Accept, sort, and organize donations, maintaining a clean and efficient intake area.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><b><strong style=\"white-space:pre-wrap;\">Communication &amp; Donation Guidelines:</strong></b><br><span style=\"white-space:pre-wrap;\">Clearly explain donation policies to donors, tactfully declining items that are not in acceptable condition or that the store cannot accept, while maintaining a respectful and appreciative tone.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><b><strong style=\"white-space:pre-wrap;\">Physical Handling of Donations:</strong></b><br><span style=\"white-space:pre-wrap;\">Safely lift and move donations, including furniture, clothing, and other items, weighing up to 50 pounds. Ensure all items are handled with care to protect their quality and value.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><b><strong style=\"white-space:pre-wrap;\">Mission Support &amp; Representation:</strong></b><br><span style=\"white-space:pre-wrap;\">Represent the mission and values of Freedom House Thrift in all donor interactions, fostering goodwill and long-term support for the ministry.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><b><strong style=\"white-space:pre-wrap;\">Organization &amp; Efficiency:</strong></b><br><span style=\"white-space:pre-wrap;\">Keep the intake area well-organized, clean, and free of clutter to promote safety and efficiency in daily operations.</span></li></ul><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><span style=\"white-space:pre-wrap;\">Must be at least 16 years old.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><span style=\"white-space:pre-wrap;\">High school diploma or equivalent preferred.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><span style=\"white-space:pre-wrap;\">Strong interpersonal and communication skills with the ability to interact graciously and professionally with donors.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><span style=\"white-space:pre-wrap;\">Ability to stand for extended periods and lift items weighing up to 50 pounds.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><span style=\"white-space:pre-wrap;\">A passion for the mission of Freedom House Thrift and a commitment to serving others in a Christian environment.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><span style=\"white-space:pre-wrap;\">Prior experience in customer service, retail, or donation processing is a plus.</span></li></ul><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Hours</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><span style=\"white-space:pre-wrap;\">Full-time and part-time positions available.</span></li><li style=\"margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;\"><span style=\"white-space:pre-wrap;\">Schedule includes weekday and occasional Saturday shifts, with flexibility required to meet store needs.</span></li></ul>",
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