Collections Representative

{
  "content_hash": "3215acf7fc13e393d42fd760df90fc29c40c5875c3e7db278bf7b86ad24c4daa",
  "source_hash": "63c21328f90ccb20f5e8332cf48175094cbb594efb8ef0cddea89862ea14085e",
  "last_changed_at": "2026-06-13T10:46:21.486Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Johannesburg, Johannesburg, 2196, South Africa",
    "city": "Johannesburg",
    "region": "Johannesburg",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T10:36:45.569Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Johannesburg, Johannesburg, 2196, South Africa",
      "city": "Johannesburg",
      "region": "Johannesburg",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "279",
    "isRemote": null,
    "location": {
      "city": "Johannesburg",
      "state": "Johannesburg"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18771",
    "locationType": "0",
    "jobOpeningName": "Collections Representative",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Johannesburg",
      "state": "Johannesburg",
      "postalCode": "2196",
      "addressCountry": "South Africa"
    },
    "datePosted": "2026-06-09",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Who We Are</span></p>\n<p><span style=\"font-size: 10pt\">At Fido, we are building the future of finance in Africa, powered by advanced technology, data driven decision making and bold thinking.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Through AI, Cutting-edge data science and automation, we’re redefining how people access and experience financial services. Our goal is to make finance simple, smart and accessible, giving everyone the confidence to take charge of their financial story.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Joining Fido is an opportunity to drive real impact, solve meaningful problems and contribute to building a future where millions have the tools to create, grow and thrive.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About the role:</span></p>\n<p><span style=\"font-size: 10pt\">The purpose of the Collections Representative role is to recover overdue loans by engaging clients through structured interactions and defined processes. The role focuses on providing frontline support, building and maintaining positive client relationships, and guiding customers toward timely repayment of loan installments while meeting set performance targets.</span></p>\n<p><span style=\"font-size: 10pt\">This role supports the achievement of the company’s key performance objectives and client relations strategy by collaborating with the Head of Department and Team Leaders to design and execute effective recovery strategies. It also fosters a proactive, solutions-oriented environment where agents take ownership of the client repayment journey and contribute to improving overall loan recovery outcomes.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Responsibilities:</span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt; font-weight: bold\">Client Engagement &amp; Communication</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage a high volume of inbound and outbound calls efficiently and professionally.</span></li>\n<li><span style=\"font-size: 10pt\">Conduct telephonic interviews with clients to assess their financial capacity and willingness to repay.</span></li>\n<li><span style=\"font-size: 10pt\">Follow approved communication scripts and processes when handling various client scenarios.</span></li>\n<li><span style=\"font-size: 10pt\">De-escalate situations involving dissatisfied or distressed clients, providing appropriate support and solutions.</span></li>\n<li><span style=\"font-size: 10pt\">Respond to client queries and complaints in a timely, accurate, and empathetic manner.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Collections &amp; Negotiation</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Negotiate partial repayments, payment plans, and suitable arrangements in line with company policy.</span></li>\n<li><span style=\"font-size: 10pt\">Employ skip tracing methods to locate clients and confirm repayment commitments/</span></li>\n<li><span style=\"font-size: 10pt\">Identify client needs, investigate their circumstances, and provide relevant, policy-compliant solutions.</span></li>\n<li><span style=\"font-size: 10pt\">Build sustainable relationships that encourage clients to honour their financial obligations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Administration &amp; Compliance</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Maintain accurate and comprehensive records of all client interactions on Fido's collections system.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure all collections activities comply with relevant consumer protection legislation and internal policies.</span></li>\n<li><span style=\"font-size: 10pt\">Produce accurate reports and performance data as required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Performance &amp; Continuous Improvement</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Meet individual qualitative and quantitative targets as set by the Team Leader/Manager.</span></li>\n<li><span style=\"font-size: 10pt\">Guide clients through product troubleshooting and self-service where applicable.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with the Head of Department and Team Leaders on the development and execution of recovery strategies.</span></li>\n<li><span style=\"font-size: 10pt\">Take proactive ownership of the client loan repayment journey and seek opportunities to improve collection outcomes.</span></li>\n<li><span style=\"font-size: 10pt\">Perform any other official duties as assigned.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">A minimum of a diploma or degree in Business Administration, Banking &amp; Finance, Marketing, or a related field.</span></li>\n<li><span style=\"font-size: 10pt\">At least 3 years of experience in debt recovery, customer service, sales, or any client-facing role.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with loan products or financial services is a plus.</span></li>\n<li><span style=\"font-size: 10pt\">Strong communication, negotiation, and interpersonal skills.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to manage difficult conversations with empathy and professionalism.</span></li>\n<li><span style=\"font-size: 10pt\">Basic proficiency in Microsoft Office (Excel, Word) and CRM or customer management tools.</span></li>\n<li><span style=\"font-size: 10pt\">Fluency in English; knowledge of local languages is an advantage.</span></li>\n<li><span style=\"font-size: 10pt\">Strong organizational and time-management skills.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to work independently and as part of a team.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What We Offer:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Exciting opportunity to be part of a fast-growing fintech company.</span><br></li>\n<li><span style=\"font-size: 10pt\">Competitive compensation and comprehensive benefits package.</span><br></li>\n<li><span style=\"font-size: 10pt\">Exposure to innovative tools and cutting-edge technology.</span><br></li>\n<li><span style=\"font-size: 10pt\">Collaborative and creative work environment.</span><br></li>\n<li><span style=\"font-size: 10pt\">Opportunities for career growth and professional development.</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18771",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Collections Representative",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://Fido.bamboohr.com/careers/279",
    "employmentStatusLabel": "Full-Time"
  }
}