Manager / Team Lead - Church Management Systems

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          "text": "<p><strong>Key Responsibilities&#xa0;</strong></p><ul><li>Support CCV’s evolving ministry and departmental&#xa0;CMS&#xa0;needs with a humble “can-do” posture.&#xa0;</li><li>Passion for Data Integrity and Reporting, ensuring data&#xa0;accuracy, consistency, and reliability.&#xa0;</li><li>Monitor&#xa0;CMS&#xa0;data quality, availability,&#xa0;and system&#xa0;performance.&#xa0;</li><li>Collaborate with other CCV departments to&#xa0;maintain&#xa0;a roadmap of deliverables, ensuring shared visibility into CMS Capabilities and delivery timelines&#xa0;for key features.&#xa0;</li></ul><p><strong>Technical Support and Staff Training:&#xa0;</strong></p><ul><li>Deliver technical support for staff using the&#xa0;Rock&#xa0;CMS, addressing user issues promptly and effectively.&#xa0;</li><li>Train and manage internal Rock support staff with a servant’s heart,&#xa0;demonstrating&#xa0;the level of commitment, compassion and service called for in serving the Lord.&#xa0;</li><li>Conduct comprehensive ROCK training for all&#xa0;new staff&#xa0;members as part of the onboarding process.&#xa0;</li><li>Work with the CMS Team to develop and update training materials and documentation to support ongoing staff development.&#xa0;</li></ul><p><strong>Troubleshooting and System Operations:&#xa0;</strong></p><ul><li>Identify, troubleshoot, and resolve data-related issues to ensure seamless system operations.&#xa0;</li><li>Serve as the primary point of contact for data integrity and technical concerns within the CMS.&#xa0;</li></ul><p><strong>Collaboration and Strategic Planning:&#xa0;</strong></p><ul><li>Partner with Rock RMS Developers, the CCV InterTech Dev Team,&#xa0;and ministry leadership to&#xa0;optimize&#xa0;system functionality and ministry engagement.&#xa0;</li><li>Collaborate with staff to develop long-range plans for Rock RMS enhancements and future version&#xa0;adoption.&#xa0;</li><li>Document and&#xa0;maintain&#xa0;best practices and written processes for ROCK data entry and maintenance.&#xa0;&#xa0;</li></ul>",
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          "text": "<p><strong>Qualifications and Experience&#xa0;</strong></p><ul><li>Minimum of 1 year of experience in data integrity, including auditing, reporting, and&#xa0;maintaining&#xa0;accurate&#xa0;records.&#xa0;</li><li>Minimum of 1 year of experience providing technical support and training to staff.&#xa0;</li><li>Minimum of 1 year of experience troubleshooting and resolving data issues to ensure smooth system operations.&#xa0;</li><li>Minimum of 1 year of experience (or willingness and ability to learn) systems administration functions needed in the support and maintenance of servers in Microsoft&#xa0;Azure.&#xa0;</li><li>Perform&#xa0;additional&#xa0;tasks and&#xa0;responsibilities as&#xa0;assigned by leadership.&#xa0;</li><li>Be flexible and available to support the church&#xa0;in the event of&#xa0;CMS Issues or Outages.&#xa0;</li></ul><p><strong>Desired Experience&#xa0;</strong></p><ul><li>Experience working within a Christian Non-Profit workplace.&#xa0;</li><li>Experience with application, use, and support of Rock CHMS/RMS at a similar sized church.&#xa0;</li></ul><p><strong>Key Competencies&#xa0;</strong></p><ul><li>Strong analytical and problem-solving skills.&#xa0;</li><li>Excellent communication and interpersonal abilities.&#xa0;</li><li>Ability to work collaboratively with both technical and ministry teams.&#xa0;</li><li>Organizational skills and attention to detail.&#xa0;</li><li>Adaptability to&#xa0;changing&#xa0;technology and ministry needs.&#xa0;</li></ul><p><strong>Working Relationships</strong>&#xa0;</p><ul><li>Reports to:&#xa0;InterTech Director of Technology and Innovation&#xa0;</li><li>Supervises:&#xa0;CMS&#xa0;Technical support staff and volunteers as needed&#xa0;</li><li>Works closely with: Rock RMS Developers, ministry leaders,&#xa0;CCV InterTech&#xa0;AppDev&#xa0;Team,&#xa0;and all staff engaged with CMS&#xa0;</li></ul><p><strong>Character &amp; Chemistry&#xa0;</strong></p><p>Alignment with CCV core values:&#xa0;</p><ul><li>Commitment to Excellence-We bring our best, every time.&#xa0;</li><li>Heart for Evangelism-We will risk it all to reach one more.&#xa0;</li><li>Radical Generosity-We steward all things with open hands.&#xa0;</li><li>Integrity-We commit to zero gap between what we say and do.&#xa0;</li><li>Servant Attitude-We put others before ourselves.&#xa0;</li><li>Teamwork-We are fiercely committed to the power of teams.&#xa0;</li></ul><p>Fully engaged (or willingness to) in CCV Next Steps:&#xa0;</p><ul><li>Baptism-by immersion at an age of decision&#xa0;</li><li>Worship-regularly attend CCV service with family&#xa0;</li><li>Connect-participation in CCV small group&#xa0;</li><li>Serve-volunteer somewhere within a CCV ministry&#xa0;</li><li>Give-returning at least a full 10% tithe to the local church CCV&#xa0;</li></ul>",
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          "text": "<p>The&#xa0;InterTech&#xa0;Manager / Team Lead - Church Management Systems (CMS)&#xa0;is responsible for&#xa0;ensuring the effective and efficient operation of the church’s CMS, with a primary focus on Rock RMS. This role supports the ministry by&#xa0;providing service to the departments and ministries of CCV,&#xa0;maintaining&#xa0;high standards&#xa0;of data integrity, providing technical&#xa0;support&#xa0;and training, and collaborating with both technical and ministry leaders to maximize the&#xa0;CMS&#xa0;system’s&#xa0;positive&#xa0;impact on church engagement and community outreach. The ideal candidate will be a committed Christian with a passion for excellence and a heart for serving the church.&#xa0;</p>",
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