Reservations Agent (bilingual)

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  "last_changed_at": "2026-05-31T19:07:28.251Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Contour Home Based - Smyrna, TN 37167; 808 Blue Angel Way, Smyrna, TN, 37167, USA",
    "city": "Smyrna",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 21.5,
  "salary_min": 16.5,
  "inferred_at": "2026-06-06T09:53:09.424Z",
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    "location": {
      "raw": "Contour Home Based - Smyrna, TN 37167; 808 Blue Angel Way, Smyrna, TN, 37167, USA",
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      "country": "United States",
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  "salary_period": "hour",
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  "detail": {
    "city": "Smyrna",
    "jobId": 350228,
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    "jobTitle": "Reservations Agent (bilingual)",
    "location": "Contour Home Based - Smyrna, TN 37167",
    "startDate": "",
    "clientCode": "0WD82",
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    "description": "<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Contour is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.</span></span></p>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Full-Time Employee Benefits &amp; Compensation Overview</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">As a full-time employee of Contour, you are eligible for the following benefits and programs:</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Insurance</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>401(k) Savings Plan</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Eligibility begins the first day of the month following your hire date.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">The Company offers a matching contribution up to 6% of your eligible compensation.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Paid Sick Leave</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Accrual of up to 56 hours of paid sick leave per year.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Unused sick leave rolls over annually until your sick bank reaches 480 hours.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Vested Vacation Hours</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Eligible to receive vacation hours on January 1st following your hire date.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">These hours will be vested and available for use in accordance with Company policies.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Non-Revenue/Space Available (NRSA) Travel Privileges</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Leaves of Absence</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Eligible for various types of leave, including:</span></span>\n\n\t<ul style=\"list-style-type:circle\">\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Medical Leave</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Non-Medical Family Care Leave</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Maternity and Paternity Leave</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Personal Leave</span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.</span></span></li>\n</ul>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Compensation Details</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"background-color:white\"><span style=\"color:#444444\">The starting hourly rate for this position is between <strong>$16.50 </strong>and <strong>$21.50</strong> based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach <strong>$21.50.</strong> Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to <strong>$2,000.00 </strong>each year.</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"background-color:white\"><span style=\"color:#444444\">When you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour&rsquo;s observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"background-color:white\"><span style=\"color:#444444\">When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.</span></span></span></span></li>\n</ul>\n\n<div style=\"margin-left:36px; text-align:center; text-indent:-.25in\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Equal Employment Opportunity</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.</span></span></p>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Accommodations</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Contour is committed to providing reasonable accommodations for applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at <strong>[email protected]</strong>.</span></span></p>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Join Our Growing Team</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.</span></span></p>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Summary of Essential Duties</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">The Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">This position requires fluency in&nbsp;<strong>English (primary language) and Spanish (secondary language) </strong>to support our growing bilingual customer base.</span></span></p>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Key Responsibilities</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Provide customer service support in both English and Spanish, ensuring accurate communication and culturally competent service</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Handle incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Assist customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Maintain composure and professionalism during complex or escalated customer interactions.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Process airline schedule changes and communicate changes clearly in English and Spanish.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Process queues with efficiency and accuracy according to department protocol.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Provide assistance over the phone for in-house reservation agents and managers.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Assist Contour employees with all travel needs (airline, hotel, car rental accommodations for Charter trips and/or positioning for training).</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Work directly with management on problem-solving initiatives.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Maintain the integrity of the company and our airline partners.</span></span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Be available to work any shift during business hours including rotating weekends if necessary.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><span style=\"color:black\">Perform other job-related duties as assigned by management.</span></span></span></li>\n</ul>\n",
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We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.\\n\\n\\n\\n\\nFull-Time Employee Benefits &amp; Compensation Overview\\n\\nAs a full-time employee of Contour, you are eligible for the following benefits and programs:\\n\\nInsurance\\n\\n\\n\\tHealth, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)\\n\\n\\n401(k) Savings Plan\\n\\n\\n\\tEligibility begins the first day of the month following your hire date.\\n\\tThe Company offers a matching contribution up to 6% of your eligible compensation.\\n\\tEnrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.\\n\\n\\nPaid Sick Leave\\n\\n\\n\\tAccrual of up to 56 hours of paid sick leave per year.\\n\\tUnused sick leave rolls over annually until your sick bank reaches 480 hours.\\n\\n\\nVested Vacation Hours\\n\\n\\n\\tEligible to receive vacation hours on January 1st following your hire date.\\n\\tThese hours will be vested and available for use in accordance with Company policies.\\n\\n\\nNon-Revenue/Space Available (NRSA) Travel Privileges\\n\\n\\n\\tNRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.\\n\\n\\nLeaves of Absence\\n\\n\\n\\tEligible for various types of leave, including:\\n\\n\\t\\n\\t\\tMedical Leave\\n\\t\\tNon-Medical Family Care Leave\\n\\t\\tMaternity and Paternity Leave\\n\\t\\tPersonal Leave\\n\\t\\n\\t\\n\\tDetailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.\\n\\n\\n\\n\\n\\nCompensation Details\\n\\n\\n\\tThe starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.\\n\\tWhen you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour&rsquo;s observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.\\n\\tWhen you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.\\n\\n\\n\\n\\n\\nEqual Employment Opportunity\\n\\nContour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.\\n\\n\\n\\n\\nAccommodations\\n\\nContour is committed to providing reasonable accommodations for applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [email protected].\\n\\n\\n\\n\\nJoin Our Growing Team\\n\\nOur rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.\\n\\n\\n\\n\\nSummary of Essential Duties\\n\\nThe Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations.\\n\\nThis position requires fluency in&nbsp;English (primary language) and Spanish (secondary language) to support our growing bilingual customer base.\\n\\n\\n\\n\\nKey Responsibilities\\n\\n\\n\\tProvide customer service support in both English and Spanish, ensuring accurate communication and culturally competent service\\n\\tHandle incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.\\n\\tBook applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.\\n\\tAssist customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.\\n\\tRead, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations.\\n\\tMaintain composure and professionalism during complex or escalated customer interactions.\\n\\tProcess miscellaneous requests including seat assignments, SSRs, and email confirmation requests.\\n\\tProcess airline schedule changes and communicate changes clearly in English and Spanish.\\n\\tProcess queues with efficiency and accuracy according to department protocol.\\n\\tProvide assistance over the phone for in-house reservation agents and managers.\\n\\tAssist Contour employees with all travel needs (airline, hotel, car rental accommodations for Charter trips and/or positioning for training).\\n\\tWork directly with management on problem-solving initiatives.\\n\\tMaintain the integrity of the company and our airline partners.\\n\\tBe available to work any shift during business hours including rotating weekends if necessary.\\n\\tPerform other job-related duties as assigned by management.\\n\\nQualifications\\n\\tBe at least 18 years of age.\\n\\tPrior customer service experience preferred but not required.\\n\\tBe authorized to work in the United States and able to travel in and out of the United States.\\n\\tMust have a valid driver&rsquo;s license and good driving record.\\n\\tFluent in English (primary) and Spanish (secondary), with the ability to read, write, and speak both languages professionally and clearly.\\n\\tAbility to accurately translate customer needs, policies, and travel details between English and Spanish in real time.\\n\\tBasic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word.\\n\\tAble to type 30 words per minute.\\n\\tPossess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.\\n\\tMust have well-developed people skills and ability to work with a variety of personalities.\\n\\tAble to handle interruptions and a fast-paced environment.\\n\\tAble to coordinate multiple priorities and meet deadlines.\\n\\tMaintain strong attention to detail.\\n\\tBe self-motivated and able to motivate others.\\n\\tAbility to work independently and as part of a team\\n\\tExcellent communication skills, both written and verbal, delivered with tact and professionalism in both languages.\\n\\tAble to pass a required 10-year work history review and submit to criminal background and fingerprint checks.\\n\\tMust be willing to work nights (including overnight shifts between 9:00PM&ndash;6:00AM), weekends, holidays, and varying schedules.\\n\\tAbility to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.\\n\\n\\n&nbsp;\\n\\n\\n\\n\\n&nbsp;\\n\\nPreferred Qualifications\\n\\n\\n\\tPrevious airline, travel industry, or call center experience.\\n\\tExperience working in a bilingual customer service environment.\\n\\n\\nDisclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.\\n\",\"responsibilities\":\"Contour is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.\\n\\n\\n\\n\\nFull-Time Employee Benefits &amp; Compensation Overview\\n\\nAs a full-time employee of Contour, you are eligible for the following benefits and programs:\\n\\nInsurance\\n\\n\\n\\tHealth, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)\\n\\n\\n401(k) Savings Plan\\n\\n\\n\\tEligibility begins the first day of the month following your hire date.\\n\\tThe Company offers a matching contribution up to 6% of your eligible compensation.\\n\\tEnrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.\\n\\n\\nPaid Sick Leave\\n\\n\\n\\tAccrual of up to 56 hours of paid sick leave per year.\\n\\tUnused sick leave rolls over annually until your sick bank reaches 480 hours.\\n\\n\\nVested Vacation Hours\\n\\n\\n\\tEligible to receive vacation hours on January 1st following your hire date.\\n\\tThese hours will be vested and available for use in accordance with Company policies.\\n\\n\\nNon-Revenue/Space Available (NRSA) Travel Privileges\\n\\n\\n\\tNRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.\\n\\n\\nLeaves of Absence\\n\\n\\n\\tEligible for various types of leave, including:\\n\\n\\t\\n\\t\\tMedical Leave\\n\\t\\tNon-Medical Family Care Leave\\n\\t\\tMaternity and Paternity Leave\\n\\t\\tPersonal Leave\\n\\t\\n\\t\\n\\tDetailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.\\n\\n\\n\\n\\n\\nCompensation Details\\n\\n\\n\\tThe starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.\\n\\tWhen you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour&rsquo;s observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.\\n\\tWhen you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.\\n\\n\\n\\n\\n\\nEqual Employment Opportunity\\n\\nContour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.\\n\\n\\n\\n\\nAccommodations\\n\\nContour is committed to providing reasonable accommodations for applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [email protected].\\n\\n\\n\\n\\nJoin Our Growing Team\\n\\nOur rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.\\n\\n\\n\\n\\nSummary of Essential Duties\\n\\nThe Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations.\\n\\nThis position requires fluency in&nbsp;English (primary language) and Spanish (secondary language) to support our growing bilingual customer base.\\n\\n\\n\\n\\nKey Responsibilities\\n\\n\\n\\tProvide customer service support in both English and Spanish, ensuring accurate communication and culturally competent service\\n\\tHandle incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.\\n\\tBook applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.\\n\\tAssist customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.\\n\\tRead, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations.\\n\\tMaintain composure and professionalism during complex or escalated customer interactions.\\n\\tProcess miscellaneous requests including seat assignments, SSRs, and email confirmation requests.\\n\\tProcess airline schedule changes and communicate changes clearly in English and Spanish.\\n\\tProcess queues with efficiency and accuracy according to department protocol.\\n\\tProvide assistance over the phone for in-house reservation agents and managers.\\n\\tAssist Contour employees with all travel needs (airline, hotel, car rental accommodations for Charter trips and/or positioning for training).\\n\\tWork directly with management on problem-solving initiatives.\\n\\tMaintain the integrity of the company and our airline partners.\\n\\tBe available to work any shift during business hours including rotating weekends if necessary.\\n\\tPerform other job-related duties as assigned by management.\\n\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CORPORATE FLIGHT MANAGEMENT INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=4E8FCB0F31AC88147F0DB7B85238B354\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"808 Blue Angel Way\",\"addressLocality\":\"Smyrna\",\"addressRegion\":\"TN\",\"postalCode\":37167,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\n\\tBe at least 18 years of age.\\n\\tPrior customer service experience preferred but not required.\\n\\tBe authorized to work in the United States and able to travel in and out of the United States.\\n\\tMust have a valid driver&rsquo;s license and good driving record.\\n\\tFluent in English (primary) and Spanish (secondary), with the ability to read, write, and speak both languages professionally and clearly.\\n\\tAbility to accurately translate customer needs, policies, and travel details between English and Spanish in real time.\\n\\tBasic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word.\\n\\tAble to type 30 words per minute.\\n\\tPossess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.\\n\\tMust have well-developed people skills and ability to work with a variety of personalities.\\n\\tAble to handle interruptions and a fast-paced environment.\\n\\tAble to coordinate multiple priorities and meet deadlines.\\n\\tMaintain strong attention to detail.\\n\\tBe self-motivated and able to motivate others.\\n\\tAbility to work independently and as part of a team\\n\\tExcellent communication skills, both written and verbal, delivered with tact and professionalism in both languages.\\n\\tAble to pass a required 10-year work history review and submit to criminal background and fingerprint checks.\\n\\tMust be willing to work nights (including overnight shifts between 9:00PM&ndash;6:00AM), weekends, holidays, and varying schedules.\\n\\tAbility to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.\\n\\n\\n&nbsp;\\n\\n\\n\\n\\n&nbsp;\\n\\nPreferred Qualifications\\n\\n\\n\\tPrevious airline, travel industry, or call center experience.\\n\\tExperience working in a bilingual customer service environment.\\n\\n\\nDisclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.\\n\",\"experienceRequirements\":\"\\n\\tBe at least 18 years of age.\\n\\tPrior customer service experience preferred but not required.\\n\\tBe authorized to work in the United States and able to travel in and out of the United States.\\n\\tMust have a valid driver&rsquo;s license and good driving record.\\n\\tFluent in English (primary) and Spanish (secondary), with the ability to read, write, and speak both languages professionally and clearly.\\n\\tAbility to accurately translate customer needs, policies, and travel details between English and Spanish in real time.\\n\\tBasic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word.\\n\\tAble to type 30 words per minute.\\n\\tPossess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.\\n\\tMust have well-developed people skills and ability to work with a variety of personalities.\\n\\tAble to handle interruptions and a fast-paced environment.\\n\\tAble to coordinate multiple priorities and meet deadlines.\\n\\tMaintain strong attention to detail.\\n\\tBe self-motivated and able to motivate others.\\n\\tAbility to work independently and as part of a team\\n\\tExcellent communication skills, both written and verbal, delivered with tact and professionalism in both languages.\\n\\tAble to pass a required 10-year work history review and submit to criminal background and fingerprint checks.\\n\\tMust be willing to work nights (including overnight shifts between 9:00PM&ndash;6:00AM), weekends, holidays, and varying schedules.\\n\\tAbility to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.\\n\\n\\n&nbsp;\\n\\n\\n\\n\\n&nbsp;\\n\\nPreferred Qualifications\\n\\n\\n\\tPrevious airline, travel industry, or call center experience.\\n\\tExperience working in a bilingual customer service environment.\\n\\n\\nDisclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Be at least 18 years of age.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Prior customer service experience preferred but not required.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Be authorized to work in the United States and able to travel in and out of the United States.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Must have a valid driver&rsquo;s license and good driving record.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Fluent in English (primary) and Spanish (secondary), with the ability to read, write, and speak both languages professionally and clearly.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Ability to accurately translate customer needs, policies, and travel details between English and Spanish in real time.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Able to type 30 words per minute.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Must have well-developed people skills and ability to work with a variety of personalities.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Able to handle interruptions and a fast-paced environment.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Able to coordinate multiple priorities and meet deadlines.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Maintain strong attention to detail.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Be self-motivated and able to motivate others.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Ability to work independently and as part of a team</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Excellent communication skills, both written and verbal, delivered with tact and professionalism in both languages.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Must be willing to work nights (including overnight shifts between 9:00PM&ndash;6:00AM), weekends, holidays, and varying schedules.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<div style=\"margin-bottom:11px\">\n<hr /></div>\n\n<div style=\"margin-bottom:11px\">&nbsp;</div>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\"><strong>Preferred Qualifications</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Previous airline, travel industry, or call center experience.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:16px\">Experience working in a bilingual customer service environment.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Aptos,sans-serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.</span></em></span></p>\n",
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