Ops Support Engineer

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    "datePosted": "2026-06-17T04:00:00.000Z",
    "description": "<h2>About DMI</h2>\n<p>DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com</p>\n<h2>About the Opportunity</h2>\n<p>DMI is looking for an <strong>Ops Support Engineer - Roybal Data Center </strong>to provide onsite support to the CDC Roybal Data Center to monitor and maintain the hardware/software/structured (CAT3,5,6) & fiber optic cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.</p>\n<p> </p>\n<p><strong>Duties and Responsibilities:</strong></p>\n<ul>\n <li>Experience in a data center, network operation center, help desk, or a similar role.</li>\n <li>Experience with operating systems and networking protocols.</li>\n <li>Experience in maintenance and monitoring of server systems.</li>\n <li>Monitor and identify events proactively, resolving issues</li>\n <li>Report all service-impacting issues within 5 minutes of detection</li>\n <li>Respond & resolve customer escalations within the SLA window</li>\n <li>Turn up customer applications & services in accordance with standard procedures</li>\n <li>Open and track to resolution carrier and internal tickets</li>\n <li>Internal & external incident notifications</li>\n <li>Monitor Network Security and report and document any breaches.</li>\n <li>Perform daily, weekly, monthly, and quarterly maintenance procedures and defined in the Operational Guidelines</li>\n <li>Gather and report data on the health and operation</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Education and Years of Experience:</strong></p>\n<ul>\n <li>AA, B.A. or B.S. degree or equivalent experience.</li>\n <li>5+ years Data Center and Infrastructure experience, with 5+ years of Supply Chain and Logistics experience</li>\n <li>Experience collaborating with individuals across internal and external organizations, other geographies</li>\n <li>Execute multiple tasks simultaneously in a fast-paced, ambiguous environment</li>\n <li>Must be \"hands-on\" and willing to roll up sleeves to support operational activities.</li>\n <li>Experience working with and troubleshooting hardware, software or network-related issues using Linux-based tools.</li>\n <li>Experience in troubleshooting OS, network equipment, and software.</li>\n <li>Experience with coding, systems administration, or scripting.</li>\n <li>Ability to manage changing priorities.</li>\n <li>Ability to collaborate and partner with people and teams to overcome issues.</li>\n <li>Able to work night shift hours</li>\n <li>Data center / Infrastructure / Cloud experience</li>\n</ul>\n<p><strong>Background Requirements: </strong>Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance.</p>\n<p> </p>\n<p><strong>Citizenship Status Required: </strong>Must be a <u>U.S. Citizen</u></p>\n<p><strong> </strong></p>\n<p><strong>Physical Requirements:</strong> Yes, onsite.  </p>\n<p><strong>Location: </strong>Atlanta, GA</p>\n<p>#LI-MS3</p>\n<p>#DICE</p>\n<h2>Working at DMI</h2>\n<p>DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:</p>\n<p> </p>\n<ul>\n <li><strong>Do What’s Right</strong> – We lead with honesty and integrity.</li>\n <li><strong>Own the Outcome</strong> – We take responsibility and deliver.</li>\n <li><strong>Deliver for Our Customers</strong> – We are relentless about delivering value.</li>\n <li><strong>Think Bold, Act Smart</strong> – We innovate with purpose.</li>\n <li><strong>Win Together</strong> – We collaborate and celebrate our success.</li>\n</ul>\n<p>These values aren’t just ideals—they show up in how we support every part of your well-being:</p>\n<p> </p>\n<ul>\n <li><strong>Convenience/Concierge</strong> – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.</li>\n <li><strong>Development</strong> – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.</li>\n <li><strong>Financial</strong> – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.</li>\n <li><strong>Recognition</strong> – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.</li>\n <li><strong>Wellness</strong> – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.</li>\n</ul>\n<p>DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.</p>\n<p> </p>\n<p><strong>***************** No Agencies Please *****************</strong></p>\n<p> </p>\n<p>Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.</p>",
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