Guest Experience Team Lead

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  "detail": {
    "url": "https://impactkitchen.applytojob.com/apply/jobs/details/GMQEapde3y?&",
    "heading": "Guest Experience Team Lead",
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    "description_html": "<p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">MAKE YOUR IMPACT</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday.</span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics). </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! </span></span></span></span></span></span></p> <p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">GUEST EXPERIENCE TEAM LEAD</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As a </span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Guest Experience Team Lead (GETL) </span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey and create a sense of community while taking orders,  serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are an integral team member as you prepare a variety of beverages to high standards and with a quick turn around. </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As an Impact Kitchen GETL you are an expert in your niche and are the teams go-to resource when it comes to all things guest experience. You are a trainer and facilitate coaching and knowledge transfer instinctually. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action. The natural progression from this role is to Restaurant Assistant Manager. </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">COMPENSATION </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Guest Experience Team Members earn $20.50/hour, participate in a tip-pooling program, receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle. </span></span></span></span></span></span></span></p> <p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">TEAM & DEPARTMENT</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Guest Experience Team Leaders make an impact everyday through leading our front-of-house operations and coaching and training our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the  Assistant Manager and General Manager of each Restaurant.  </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The first entry point into our leadership pipeline, the Guest Experience Team Lead is the perfect knowledge incubator and team coach. Those that excel in their capacity at a GETL have the opportunity to succeed to an Assistant Manager role where they build on their ability to train and develop top talent for the organization while also learning more about running a successful restaurant.  </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CORE RESPONSIBILITIES </span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Leading and training the Guest Experience Team.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensuring a best-in-class experience for new hires on their first day and during training. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensuring all beverages are prepared in a timely manner according to menu and customer specifications.  Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Able to execute and train on all Front of House positions in order to support a smooth service</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Dialing espresso grinders daily and continually monitoring espresso quality</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct above and beyond training for relevant team members, ensuring a top-tier experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Supporting other restaurant tasks and teammates as required</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">SKILLS</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Interest in coaching and developing others</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to execute and thrive in a fast-paced environment </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Exceptional time management and organizational skills with the ability to multitask when required</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Be able to work in a standing position for extended periods of time</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Availability to work days, evenings, and weekends as business requires</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><strong>A commitment of at least 5 days per week and 30-40 hours per week is required.</strong></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">General understanding of food safety and public health practices</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">1 - 5 years of team leadership experience. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Preferred but not required: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Food Handlers Certification</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Preferred but not required:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> 1 year Barista experienc</span></span></span></span></span></span><span style=\"font-size:11pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">e</span></span></span></span></span></span></li></ul><br>This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.<p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><br><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">INCLUSIVITY AT IMPACT </span></span></span></span></span></span></span></p><p dir=\"ltr\">Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.<br> </p><p dir=\"ltr\">Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate. </p>",
    "description_text": "MAKE YOUR IMPACT\n Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics).\n In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships.\n Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!\n  GUEST EXPERIENCE TEAM LEAD\n As a Guest Experience Team Lead (GETL) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey and create a sense of community while taking orders,  serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are an integral team member as you prepare a variety of beverages to high standards and with a quick turn around.\n As an Impact Kitchen GETL you are an expert in your niche and are the teams go-to resource when it comes to all things guest experience. You are a trainer and facilitate coaching and knowledge transfer instinctually. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action. The natural progression from this role is to Restaurant Assistant Manager.\n COMPENSATION\n Guest Experience Team Members earn $20.50/hour, participate in a tip-pooling program, receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle.\n  TEAM & DEPARTMENT\n Guest Experience Team Leaders make an impact everyday through leading our front-of-house operations and coaching and training our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the  Assistant Manager and General Manager of each Restaurant.\n The first entry point into our leadership pipeline, the Guest Experience Team Lead is the perfect knowledge incubator and team coach. Those that excel in their capacity at a GETL have the opportunity to succeed to an Assistant Manager role where they build on their ability to train and develop top talent for the organization while also learning more about running a successful restaurant.\n CORE RESPONSIBILITIES\n Leading and training the Guest Experience Team.\n Ensuring a best-in-class experience for new hires on their first day and during training.\n Ensuring all beverages are prepared in a timely manner according to menu and customer specifications.  Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.\n Able to execute and train on all Front of House positions in order to support a smooth service\n Dialing espresso grinders daily and continually monitoring espresso quality\n Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar\n Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.\n Conduct above and beyond training for relevant team members, ensuring a top-tier experience.\n Supporting other restaurant tasks and teammates as required\n SKILLS\n Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting\n Interest in coaching and developing others\n Ability to execute and thrive in a fast-paced environment\n Exceptional time management and organizational skills with the ability to multitask when required\n Be able to work in a standing position for extended periods of time\n Availability to work days, evenings, and weekends as business requires\n A commitment of at least 5 days per week and 30-40 hours per week is required.\n General understanding of food safety and public health practices\n 1 - 5 years of team leadership experience.\n Preferred but not required: Food Handlers Certification\n Preferred but not required: 1 year Barista experienc e\nThis job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.\n INCLUSIVITY AT IMPACT\n Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.\n Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.",
    "jsonld_jobposting": {
      "url": "https://impactkitchen.applytojob.com/apply/GMQEapde3y/Guest-Experience-Team-Lead",
      "@type": "JobPosting",
      "title": "Guest Experience Team Lead",
      "@context": "http://schema.org/",
      "baseSalary": {
        "@type": "MonetaryAmount",
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      "datePosted": "2026-05-08",
      "description": "<p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">MAKE YOUR IMPACT</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday.</span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics). </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! </span></span></span></span></span></span></p> <p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">GUEST EXPERIENCE TEAM LEAD</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As a </span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Guest Experience Team Lead (GETL) </span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey and create a sense of community while taking orders,  serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are an integral team member as you prepare a variety of beverages to high standards and with a quick turn around. </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As an Impact Kitchen GETL you are an expert in your niche and are the teams go-to resource when it comes to all things guest experience. You are a trainer and facilitate coaching and knowledge transfer instinctually. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action. The natural progression from this role is to Restaurant Assistant Manager. </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">COMPENSATION </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Guest Experience Team Members earn $20.50/hour, participate in a tip-pooling program, receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle. </span></span></span></span></span></span></span></p> <p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">TEAM & DEPARTMENT</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Guest Experience Team Leaders make an impact everyday through leading our front-of-house operations and coaching and training our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the  Assistant Manager and General Manager of each Restaurant.  </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The first entry point into our leadership pipeline, the Guest Experience Team Lead is the perfect knowledge incubator and team coach. Those that excel in their capacity at a GETL have the opportunity to succeed to an Assistant Manager role where they build on their ability to train and develop top talent for the organization while also learning more about running a successful restaurant.  </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CORE RESPONSIBILITIES </span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Leading and training the Guest Experience Team.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensuring a best-in-class experience for new hires on their first day and during training. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensuring all beverages are prepared in a timely manner according to menu and customer specifications.  Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Able to execute and train on all Front of House positions in order to support a smooth service</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Dialing espresso grinders daily and continually monitoring espresso quality</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct above and beyond training for relevant team members, ensuring a top-tier experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Supporting other restaurant tasks and teammates as required</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">SKILLS</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Interest in coaching and developing others</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to execute and thrive in a fast-paced environment </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Exceptional time management and organizational skills with the ability to multitask when required</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Be able to work in a standing position for extended periods of time</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Availability to work days, evenings, and weekends as business requires</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><strong>A commitment of at least 5 days per week and 30-40 hours per week is required.</strong></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">General understanding of food safety and public health practices</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">1 - 5 years of team leadership experience. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Preferred but not required: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Food Handlers Certification</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Preferred but not required:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> 1 year Barista experienc</span></span></span></span></span></span><span style=\"font-size:11pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">e</span></span></span></span></span></span></li></ul><br>This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.<p style=\"line-height:1.38;text-align:justify;margin-bottom:13px;\"><br><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:'Helvetica Neue', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">INCLUSIVITY AT IMPACT </span></span></span></span></span></span></span></p><p dir=\"ltr\">Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.<br> </p><p dir=\"ltr\">Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate. </p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "",
          "addressRegion": "ON",
          "addressLocality": "Toronto"
        }
      },
      "validThrough": "2026-08-06",
      "uniqueJobCode": "job_20241108180335_T7KK1RA9VY5EPFLU",
      "employmentType": "FULL_TIME",
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        "logo": "https://s3.amazonaws.com/resumator/customer_20180228214851_6NYK7SZX19PREQLP/logos/20200723234954_webclip.jpg",
        "name": "Impact Kitchen",
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        "sameAs": "https://www.impactkitchen.com"
      },
      "experienceRequirements": "Student (High School)"
    }
  },
  "list_job": {
    "id": "GMQEapde3y",
    "title": "Guest Experience Team Lead",
    "detailUrl": "https://impactkitchen.applytojob.com/apply/jobs/details/GMQEapde3y?&"
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