Defense Travel Administrator (DTA) / Travel Clerk III

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    "requisitionDescription": "<p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong>Summary:</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>The Defense Travel Administrator (DTA) / Travel Clerk III provides administrative and technical support for the Defense Travel System (DTS) in support of Headquarters, United States Army Central (USARCENT) G-8 operations. The DTA serves as the primary point of contact for day-to-day travel processing activities and provides direct support to military members, civilians, and organizational personnel utilizing DTS. The DTA is responsible for processing travel authorizations, vouchers, local vouchers, profile maintenance, traveler assistance, and compliance reviews in accordance with the Joint Travel Regulations (JTR), Defense Travel Management Office (DTMO) guidance, and Department of Defense travel policies.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>The DTA must meet all qualification and certification requirements prior to contract start and maintain required certifications throughout the period of performance.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Duties and Responsibilities:</strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Provide Tier 1 customer support for all DTS users, responding to travel-related inquiries via telephone, email, or in person.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Review travel authorizations, vouchers, and local vouchers for completeness, accuracy, and compliance with the Joint Travel Regulations (JTR).</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Assist travelers with DTS profile creation, profile maintenance, Government Travel Charge Card (GTCC) information updates, and Lines of Accounting (LOA) validation.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Verify required supporting documentation, receipts, justifications, and funding information prior to routing documents for approval.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Coordinate with travelers, Approving Officials (AOs), Certifying Officers, Defense Finance and Accounting Service (DFAS), and other government personnel to resolve travel document discrepancies.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Monitor document status within DTS and assist users in resolving rejected or returned travel documents.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Provide assistance with travel advances, split disbursement requirements, debt management actions, and voucher corrections.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Maintain travel records and supporting documentation in accordance with applicable regulations and government retention requirements.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Support Centrally Billed Account (CBA) reconciliation efforts and assist with the identification and correction of travel-related financial discrepancies.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Generate recurring DTS reports and provide data to the Lead DTA and Government personnel as required.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Assist with onboarding and training of new DTS users by providing basic DTS guidance and procedural assistance.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Maintain confidentiality of Personally Identifiable Information (PII) and comply with all cybersecurity and information protection requirements.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Coordinate with the Lead DTA to ensure all work is completed within established processing timelines and Acceptable Quality Levels (AQLs).</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Perform other duties related to travel administration as assigned.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Knowledge, Skills and Abilities Required:</strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Possess a minimum of three (3) years of experience supporting the Defense Travel System (DTS) or comparable Department of Defense travel programs.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Demonstrated working knowledge of the Joint Travel Regulations (JTR) and Department of Defense travel policies.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Experience processing DTS travel authorizations, vouchers, amendments, local vouchers, and profile maintenance actions.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Working knowledge of Government Travel Charge Card (GTCC) procedures and split-disbursement requirements.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to interpret travel regulations and apply policy guidance to routine travel scenarios.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Strong customer service, written communication, and organizational skills.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to work independently while managing multiple travel actions and deadlines.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to maintain confidentiality and properly safeguard sensitive information and PII.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to obtain and maintain access to DTS and associated government systems.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Minimum Job Requirements:</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>CERTIFICATIONS AND TRAINING REQUIREMENTS</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Prior to receiving DTS access and performing duties, personnel shall complete and maintain:</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>DTA Basics Training</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>DTS Travel Documents (DTS 101)</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Programs and Policies (101)</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Travel Policies 101</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Joint Travel Regulations (JTR) Overview</li></ul><p><br>Any additional DTMO TraX courses required by the Government</p></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>MINIMUM REQUIREMENTS</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Active SECRET Personnel Security Clearance.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Minimum three (3) years of Defense Travel System (DTS) experience.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Current DTS training certificates or ability to obtain required certifications prior to performance.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Working knowledge of Joint Travel Regulations (JTR).</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Proficiency in Microsoft Office applications.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to obtain and maintain a Common Access Card (CAC).</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to successfully pass all government access and system requirements necessary to perform contract duties.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New 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