Home › Companies › D0C0329586BF8C18895B49E5D89C2703 › Medical Scheduler, Milwaukie OR (21355)
Medical Scheduler, Milwaukie OR (21355)
D0C0329586BF8C18895B49E5D89C2703 · Milwaukie - Milwaukie, OR 97222; 11086 SE Oak St., Milwaukie, OR, 97222, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | D0C0329586BF8C18895B49E5D89C2703 |
| Title | Medical Scheduler, Milwaukie OR (21355) |
| Normalized title | - |
| Department / team | Admin - Clerical |
| Location | Milwaukie, OR, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-06-10 / 2026-06-11 |
| Changed / last seen | 2026-06-11 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from D0C0329586BF8C18895B49E5D89C2703. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Milwaukie. | Open |
| Department jobs | Active postings in Admin - Clerical. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | D0C0329586BF8C18895B49E5D89C2703 |
| Source | 836ce3b4-951d-48b3-8a76-d3612b0229c4 |
| ATS provider | Paycom ATS |
Description
Description
Summary
Responsible for coordinating and scheduling patient appointments for office visits. Answer incoming calls and schedules patients for initial evaluations, exams, tests, consultations, or other procedures . Maintain and update patient information in data base. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner.
Supervisory Responsibilities
This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.
Primary Duties and Responsibilities
Receive incoming calls and schedule, change, cancel and confirm patient appointments for, exams, tests, consultations, or other office visits, taking into consideration the patient’s needs and physician’s availability.
Gather patient information from patient and ensure information is thorough, accurate and updated in practice management system; verify patient demographics, and insurance subscriber information, including PCP, referring provider.
Determine patient status, i.e., new or established and schedule appropriately; register new patient in practice management system.
Ensure all necessary documentation has been completed; verify type of appointment needed, whether vision or medical; ensure a referral/authorization is obtained as needed.
Maintain efficient flow of time on calls to ensure minimal wait time for calls in queue.
Research and follow up on scheduling discrepancies and conflicts; coordinate work with supervisors as needed to resolve scheduling issues.
Act as resource to patients by responding to inquiries; confirm and verify pre-scheduled appointments; assist patients who are responding to recall notification.
Monitor and respond to scheduling voice mail messages in a timely manner and in accordance with department procedures.
Ensure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.
Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy.
Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.
Maintain a neat, clean, and orderly work area.
Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA.
Adhere to all safety standards as established by company policy and OSHA requirements.
Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.
Level II
Accurately review/screen incoming referrals to determine urgency, completeness, and appropriate scheduling timelines.
Determine the most appropriate contact method (e.g., phone, portal, text) and proactively initiate outreach to schedule timely appointments.
Process urgent referrals, coordinating directly with the clinical team to facilitate prompt care.
Utilize the online scheduling platform to schedule appointments efficiently and in alignment with scheduling protocols.
Accurately document referral details, scheduling needs, patient outreach efforts, and any communications with providers in EHR.
Communicate effectively with referring providers to gather additional information as needed and provide updates on referral status.
Monitor and track all referral statuses using the scheduling resources to ensure timely scheduling and completion.
Use reporting resources within the scheduling platforms to determine referral outcomes and ensure scheduling accuracy.
Secondary Functions
Request, receive and transfer medical records as necessary to ensure accurate and timely medical information is provided to ophthalmologists, optometrists, and technicians.
Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.
Complete and fax medical record requests to provider upon receipt of appropriate authorization.
Qualifications
Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)
High school diploma or equivalent.
Minimum of one year experience preferred.
An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.
Necessary Knowledge, Skills, and Abilities
Must be computer literate with proficiency in Windows based programs.
Ability to complete basic mathematic equations.
Knowledge and understanding of different types of insurance coverage and eligibility.
Knowledge and understanding of medical terminology and procedures relating to the eye.
Must be highly organized with the ability to effectively prioritize duties.
Ability to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties.
Strong interpersonal skills with a genuine desire to help people.
Ability to address patient complaints and effectively resolve problems.
Skill in handling difficult patients successfully and respectfully.
Ability to communicate clearly and concisely, both orally and in writing.
Must be detail oriented.
Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.
Physical Demands / Work Environment
Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.
Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Manual/finger dexterity as necessary to perform daily job duties.
Occasionally required to stand and/or walk for extended periods of time.
Occasionally required to sit for extended periods of time.
Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.
Reasonable Accommodations
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.
Full job record
| Job ID | 890a899b2cb1f7782af966c3575133bc97474db9 |
| Org ID | f9255113-50c9-4dd9-b5eb-a822d3e62023 |
| Source ID | 836ce3b4-951d-48b3-8a76-d3612b0229c4 |
| Board ID | 836ce3b4-951d-48b3-8a76-d3612b0229c4 |
| Provider | paycom |
| Provider Job Key | 109053 |
| Title | Medical Scheduler, Milwaukie OR (21355) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Milwaukie - Milwaukie, OR 97222; 11086 SE Oak St., Milwaukie, OR, 97222, USA |
| Department | Admin - Clerical |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OR |
| City | Milwaukie |
| Salary Raw | Description Summary Responsible for coordinating and scheduling patient appointments for office visits. Answer incoming calls and schedules patients for initial evaluations, exams, tests, consultations, or other procedures . Maintain and update patient information in data base. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Receive incoming calls and schedule, change, cancel and confirm patient appointments for, exams, tests, consultations, or other office visits, taking into consideration the patient’s needs and physician’s availability. Gather patient information from patient and ensure information is thorough, accurate and updated in practice management system; verify patient demographics, and insurance subscriber information, including PCP, referring provider. Determine patient status, i.e., new or established and schedule appropriately; register new patient in practice management system. Ensure all necessary documentation has been completed; verify type of appointment needed, whether vision or medical; ensure a referral/authorization is obtained as needed. Maintain efficient flow of time on calls to ensure minimal wait time for calls in queue. Research and follow up on scheduling discrepancies and conflicts; coordinate work with supervisors as needed to resolve scheduling issues. Act as resource to patients by responding to inquiries; confirm and verify pre-scheduled appointments; assist patients who are responding to recall notification. Monitor and respond to scheduling voice mail messages in a timely manner and in accordance with department procedures. Ensure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner. Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. Maintain a neat, clean, and orderly work area. Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. Adhere to all safety standards as established by company policy and OSHA requirements. Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Level II Accurately review/screen incoming referrals to determine urgency, completeness, and appropriate scheduling timelines. Determine the most appropriate contact method (e.g., phone, portal, text) and proactively initiate outreach to schedule timely appointments. Process urgent referrals, coordinating directly with the clinical team to facilitate prompt care. Utilize the online scheduling platform to schedule appointments efficiently and in alignment with scheduling protocols. Accurately document referral details, scheduling needs, patient outreach efforts, and any communications with providers in EHR. Communicate effectively with referring providers to gather additional information as needed and provide updates on referral status. Monitor and track all referral statuses using the scheduling resources to ensure timely scheduling and completion. Use reporting resources within the scheduling platforms to determine referral outcomes and ensure scheduling accuracy. Secondary Functions Request, receive and transfer medical records as necessary to ensure accurate and timely medical information is provided to ophthalmologists, optometrists, and technicians. Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Complete and fax medical record requests to provider upon receipt of appropriate authorization. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) High school diploma or equivalent. Minimum of one year experience preferred. An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills, and Abilities Must be computer literate with proficiency in Windows based programs. Ability to complete basic mathematic equations. Knowledge and understanding of different types of insurance coverage and eligibility. Knowledge and understanding of medical terminology and procedures relating to the eye. Must be highly organized with the ability to effectively prioritize duties. Ability to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties. Strong interpersonal skills with a genuine desire to help people. Ability to address patient complaints and effectively resolve problems. Skill in handling difficult patients successfully and respectfully. Ability to communicate clearly and concisely, both orally and in writing. Must be detail oriented. Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed. Physical Demands / Work Environment Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. Manual/finger dexterity as necessary to perform daily job duties. Occasionally required to stand and/or walk for extended periods of time. Occasionally required to sit for extended periods of time. Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=109053&clientkey=D0C0329586BF8C18895B49E5D89C2703 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=109053&clientkey=D0C0329586BF8C18895B49E5D89C2703 |
| First Seen At | 2026-06-11 08:48:40Z |
| Last Seen At | 2026-06-18 09:14:14Z |
| Last Checked At | 2026-06-18 09:14:14Z |
| Last Changed At | 2026-06-11 08:48:40Z |
| Inactive At | — |
| Source Posted At | 2026-06-10 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=D0C0329586BF8C18895B49E5D89C2703/date=2026-06-18/2026-06-18T09-14-11-975Z-9efd07031f00f2bd1079d3a3b93f69c24e4a83d4db2e3f21b12c9b942b050bc3.json |
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Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner.</span></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><span style=\"font-weight:normal;\"><b>Supervisory Responsibilities</b></span></span></span></span></span></h2>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.</span></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><span style=\"font-weight:normal;\"><b>Primary Duties and Responsibilities</b></span></span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Receive incoming calls and schedule, change, cancel and confirm </span><span lang=\"en\" style=\"font-size:10pt;\" xml:lang=\"en\">patient appointments for, exams, tests, consultations, or other office visits, </span><span style=\"font-size:10pt;\">taking into consideration the patient’s needs and physician’s availability.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Gather patient information from patient and ensure information is thorough, 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style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Maintain efficient flow of time on calls to ensure minimal wait time for calls in queue.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Research and follow up on scheduling discrepancies and conflicts; coordinate work with supervisors as needed to resolve scheduling issues.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Act as resource to patients by responding to inquiries; confirm and verify pre-scheduled appointments; assist patients who are responding to recall notification.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Monitor and respond to scheduling voice mail messages in a timely manner and in accordance with department procedures.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Ensure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. 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Functions</b></span></span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li><em><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"en\" style=\"font-size:10pt;\" xml:lang=\"en\">Request, receive and transfer medical records as necessary to ensure accurate and timely medical information is provided to ophthalmologists, optometrists, and technicians.</span></span></span></span></em></li>\r\n\t<li><em><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"en\" style=\"font-size:10pt;\" xml:lang=\"en\">Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.</span></span></span></span></em></li>\r\n\t<li><em><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"en\" style=\"font-size:10pt;\" xml:lang=\"en\">Complete and fax medical record requests to provider upon receipt of appropriate authorization.</span></span></span></span></em></li>\r\n</ul>\r\n",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Medical Scheduler, Milwaukie OR (21355)\",\"identifier\":\"J0FB99109053\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/D0C0329586BF8C18895B49E5D89C2703/jobs/109053\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D0C0329586BF8C18895B49E5D89C2703\",\"datePosted\":\"2026-06-10\",\"description\":\"Job DetailsJob Location: Milwaukie - Milwaukie, OR 97222Education Level: NoneJob Shift: DayJob Category: Admin - ClericalSummary\\r\\n\\r\\nResponsible for coordinating and scheduling patient appointments for office visits. Answer incoming calls and schedules patients for initial evaluations, exams, tests, consultations, or other procedures. Maintain and update patient information in data base. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner.\\r\\n\\r\\n \\r\\n\\r\\nSupervisory Responsibilities\\r\\n\\r\\nThis position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.\\r\\n\\r\\n \\r\\n\\r\\nPrimary Duties and Responsibilities\\r\\n\\r\\n\\r\\n\\tReceive incoming calls and schedule, change, cancel and confirm patient appointments for, exams, tests, consultations, or other office visits, taking into consideration the patient’s needs and physician’s availability.\\r\\n\\tGather patient information from patient and ensure information is thorough, accurate and updated in practice management system; verify patient demographics, and insurance subscriber information, including PCP, referring provider. \\r\\n\\tDetermine patient status, i.e., new or established and schedule appropriately; register new patient in practice management system. \\r\\n\\tEnsure all necessary documentation has been completed; verify type of appointment needed, whether vision or medical; ensure a referral/authorization is obtained as needed. \\r\\n\\tMaintain efficient flow of time on calls to ensure minimal wait time for calls in queue.\\r\\n\\tResearch and follow up on scheduling discrepancies and conflicts; coordinate work with supervisors as needed to resolve scheduling issues.\\r\\n\\tAct as resource to patients by responding to inquiries; confirm and verify pre-scheduled appointments; assist patients who are responding to recall notification.\\r\\n\\tMonitor and respond to scheduling voice mail messages in a timely manner and in accordance with department procedures.\\r\\n\\r\\n\\r\\n\\r\\n\\tEnsure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.\\r\\n\\r\\n\\r\\n\\r\\n\\tDemonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. \\r\\n\\tEffectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. \\r\\n\\tMaintain a neat, clean, and orderly work area.\\r\\n\\tProtect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. \\r\\n\\tAdhere to all safety standards as established by company policy and OSHA requirements.\\r\\n\\tPerform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nLevel II\\r\\n\\r\\n\\r\\n\\tAccurately review/screen incoming referrals to determine urgency, completeness, and appropriate scheduling timelines.\\r\\n\\tDetermine the most appropriate contact method (e.g., phone, portal, text) and proactively initiate outreach to schedule timely appointments.\\r\\n\\tProcess urgent referrals, coordinating directly with the clinical team to facilitate prompt care.\\r\\n\\tUtilize the online scheduling platform to schedule appointments efficiently and in alignment with scheduling protocols.\\r\\n\\tAccurately document referral details, scheduling needs, patient outreach efforts, and any communications with providers in EHR.\\r\\n\\tCommunicate effectively with referring providers to gather additional information as needed and provide updates on referral status.\\r\\n\\tMonitor and track all referral statuses using the scheduling resources to ensure timely scheduling and completion.\\r\\n\\tUse reporting resources within the scheduling platforms to determine referral outcomes and ensure scheduling accuracy.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSecondary Functions\\r\\n\\r\\n\\r\\n\\tRequest, receive and transfer medical records as necessary to ensure accurate and timely medical information is provided to ophthalmologists, optometrists, and technicians.\\r\\n\\tOther duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.\\r\\n\\tComplete and fax medical record requests to provider upon receipt of appropriate authorization.\\r\\n\\r\\nQualificationsEducation and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent.\\r\\n\\tMinimum of one year experience preferred.\\r\\n\\tAn equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nNecessary Knowledge, Skills, and Abilities\\r\\n\\r\\n\\r\\n\\tMust be computer literate with proficiency in Windows based programs.\\r\\n\\tAbility to complete basic mathematic equations.\\r\\n\\tKnowledge and understanding of different types of insurance coverage and eligibility.\\r\\n\\tKnowledge and understanding of medical terminology and procedures relating to the eye.\\r\\n\\tMust be highly organized with the ability to effectively prioritize duties. \\r\\n\\tAbility to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties.\\r\\n\\tStrong interpersonal skills with a genuine desire to help people.\\r\\n\\tAbility to address patient complaints and effectively resolve problems.\\r\\n\\tSkill in handling difficult patients successfully and respectfully.\\r\\n\\tAbility to communicate clearly and concisely, both orally and in writing.\\r\\n\\tMust be detail oriented.\\r\\n\\tAbility to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nPhysical Demands / Work Environment\\r\\n\\r\\n\\r\\n\\tMajority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.\\r\\n\\tVisual acuity adequate to perform job duties, including reading information from printed sources and computer screens. \\r\\n\\tManual/finger dexterity as necessary to perform daily job duties.\\r\\n\\tOccasionally required to stand and/or walk for extended periods of time.\\r\\n\\tOccasionally required to sit for extended periods of time.\\r\\n\\tOccasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nReasonable Accommodations\\r\\n\\r\\nTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\n \\r\\n\\r\\nEHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.\\r\\n\",\"responsibilities\":\"Summary\\r\\n\\r\\nResponsible for coordinating and scheduling patient appointments for office visits. Answer incoming calls and schedules patients for initial evaluations, exams, tests, consultations, or other procedures. Maintain and update patient information in data base. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner.\\r\\n\\r\\n \\r\\n\\r\\nSupervisory Responsibilities\\r\\n\\r\\nThis position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.\\r\\n\\r\\n \\r\\n\\r\\nPrimary Duties and Responsibilities\\r\\n\\r\\n\\r\\n\\tReceive incoming calls and schedule, change, cancel and confirm patient appointments for, exams, tests, consultations, or other office visits, taking into consideration the patient’s needs and physician’s availability.\\r\\n\\tGather patient information from patient and ensure information is thorough, accurate and updated in practice management system; verify patient demographics, and insurance subscriber information, including PCP, referring provider. \\r\\n\\tDetermine patient status, i.e., new or established and schedule appropriately; register new patient in practice management system. \\r\\n\\tEnsure all necessary documentation has been completed; verify type of appointment needed, whether vision or medical; ensure a referral/authorization is obtained as needed. \\r\\n\\tMaintain efficient flow of time on calls to ensure minimal wait time for calls in queue.\\r\\n\\tResearch and follow up on scheduling discrepancies and conflicts; coordinate work with supervisors as needed to resolve scheduling issues.\\r\\n\\tAct as resource to patients by responding to inquiries; confirm and verify pre-scheduled appointments; assist patients who are responding to recall notification.\\r\\n\\tMonitor and respond to scheduling voice mail messages in a timely manner and in accordance with department procedures.\\r\\n\\r\\n\\r\\n\\r\\n\\tEnsure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.\\r\\n\\r\\n\\r\\n\\r\\n\\tDemonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. \\r\\n\\tEffectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. \\r\\n\\tMaintain a neat, clean, and orderly work area.\\r\\n\\tProtect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. \\r\\n\\tAdhere to all safety standards as established by company policy and OSHA requirements.\\r\\n\\tPerform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nLevel II\\r\\n\\r\\n\\r\\n\\tAccurately review/screen incoming referrals to determine urgency, completeness, and appropriate scheduling timelines.\\r\\n\\tDetermine the most appropriate contact method (e.g., phone, portal, text) and proactively initiate outreach to schedule timely appointments.\\r\\n\\tProcess urgent referrals, coordinating directly with the clinical team to facilitate prompt care.\\r\\n\\tUtilize the online scheduling platform to schedule appointments efficiently and in alignment with scheduling protocols.\\r\\n\\tAccurately document referral details, scheduling needs, patient outreach efforts, and any communications with providers in EHR.\\r\\n\\tCommunicate effectively with referring providers to gather additional information as needed and provide updates on referral status.\\r\\n\\tMonitor and track all referral statuses using the scheduling resources to ensure timely scheduling and completion.\\r\\n\\tUse reporting resources within the scheduling platforms to determine referral outcomes and ensure scheduling accuracy.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSecondary Functions\\r\\n\\r\\n\\r\\n\\tRequest, receive and transfer medical records as necessary to ensure accurate and timely medical information is provided to ophthalmologists, optometrists, and technicians.\\r\\n\\tOther duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.\\r\\n\\tComplete and fax medical record requests to provider upon receipt of appropriate authorization.\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"EyeHealth Northwest\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D0C0329586BF8C18895B49E5D89C2703\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"11086 SE Oak St.\",\"addressLocality\":\"Milwaukie\",\"addressRegion\":\"OR\",\"postalCode\":97222,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent.\\r\\n\\tMinimum of one year experience preferred.\\r\\n\\tAn equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nNecessary Knowledge, Skills, and Abilities\\r\\n\\r\\n\\r\\n\\tMust be computer literate with proficiency in Windows based programs.\\r\\n\\tAbility to complete basic mathematic equations.\\r\\n\\tKnowledge and understanding of different types of insurance coverage and eligibility.\\r\\n\\tKnowledge and understanding of medical terminology and procedures relating to the eye.\\r\\n\\tMust be highly organized with the ability to effectively prioritize duties. \\r\\n\\tAbility to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties.\\r\\n\\tStrong interpersonal skills with a genuine desire to help people.\\r\\n\\tAbility to address patient complaints and effectively resolve problems.\\r\\n\\tSkill in handling difficult patients successfully and respectfully.\\r\\n\\tAbility to communicate clearly and concisely, both orally and in writing.\\r\\n\\tMust be detail oriented.\\r\\n\\tAbility to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nPhysical Demands / Work Environment\\r\\n\\r\\n\\r\\n\\tMajority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.\\r\\n\\tVisual acuity adequate to perform job duties, including reading information from printed sources and computer screens. \\r\\n\\tManual/finger dexterity as necessary to perform daily job duties.\\r\\n\\tOccasionally required to stand and/or walk for extended periods of time.\\r\\n\\tOccasionally required to sit for extended periods of time.\\r\\n\\tOccasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nReasonable Accommodations\\r\\n\\r\\nTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\n \\r\\n\\r\\nEHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.\\r\\n\",\"experienceRequirements\":\"Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent.\\r\\n\\tMinimum of one year experience preferred.\\r\\n\\tAn equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nNecessary Knowledge, Skills, and Abilities\\r\\n\\r\\n\\r\\n\\tMust be computer literate with proficiency in Windows based programs.\\r\\n\\tAbility to complete basic mathematic equations.\\r\\n\\tKnowledge and understanding of different types of insurance coverage and eligibility.\\r\\n\\tKnowledge and understanding of medical terminology and procedures relating to the eye.\\r\\n\\tMust be highly organized with the ability to effectively prioritize duties. \\r\\n\\tAbility to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties.\\r\\n\\tStrong interpersonal skills with a genuine desire to help people.\\r\\n\\tAbility to address patient complaints and effectively resolve problems.\\r\\n\\tSkill in handling difficult patients successfully and respectfully.\\r\\n\\tAbility to communicate clearly and concisely, both orally and in writing.\\r\\n\\tMust be detail oriented.\\r\\n\\tAbility to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nPhysical Demands / Work Environment\\r\\n\\r\\n\\r\\n\\tMajority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.\\r\\n\\tVisual acuity adequate to perform job duties, including reading information from printed sources and computer screens. \\r\\n\\tManual/finger dexterity as necessary to perform daily job duties.\\r\\n\\tOccasionally required to stand and/or walk for extended periods of time.\\r\\n\\tOccasionally required to sit for extended periods of time.\\r\\n\\tOccasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nReasonable Accommodations\\r\\n\\r\\nTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\n \\r\\n\\r\\nEHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.\\r\\n\",\"industry\":\"Admin - Clerical\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"None\"}",
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"qualifications": "<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><span style=\"font-weight:normal;\"><b>Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)</b></span></span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">High school diploma or equivalent.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Minimum of one year experience preferred.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><span style=\"font-weight:normal;\"><b>Necessary Knowledge, Skills, and Abilities</b></span></span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Must be computer literate with proficiency in Windows based programs.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Ability to complete basic mathematic equations.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Knowledge and understanding of different types of insurance coverage and eligibility.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Knowledge and understanding of medical terminology and procedures relating to the eye.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Must be highly organized with the ability to effectively prioritize duties. </span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Ability to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Strong interpersonal skills with a genuine desire to help people.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Ability to address patient complaints and effectively resolve problems.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Skill in handling difficult patients successfully and respectfully.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Ability to communicate clearly and concisely, both orally and in writing.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Must be detail oriented.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><span style=\"font-weight:normal;\"><b>Physical Demands / Work Environment</b></span></span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. </span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Manual/finger dexterity as necessary to perform daily job duties.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Occasionally required to stand and/or walk for extended periods of time.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Occasionally required to sit for extended periods of time.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><span style=\"font-weight:normal;\"><b>Reasonable Accommodations</b></span></span></span></span></span></h2>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></p>\r\n\r\n<h2 style=\"margin-top:3px;\"> </h2>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i><span style=\"font-size:10pt;\">EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.</span></i></span></span></span></p>\r\n",
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